Haj fraud: Dodgy travel agents still pose risk to UK pilgrims

The scale of fraudulent Haj tour operators in the UK is not reflected in the numbers, showing a steep decline in people reporting mis-sold trips.
Updated 10 July 2017
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Haj fraud: Dodgy travel agents still pose risk to UK pilgrims

LONDON: Major Haj associations in the UK and the City of London Police have warned British pilgrims about fraudulent tour operators offering packages to Saudi Arabia, despite an 86 percent drop in year-on-year reporting of cases.
“Haj fraud” typically involves the sale of non-existent packages, while there have been many reports of dodgy travel agents delivering substandard accommodation, as well as other infringements.
The problem has gained significant attention in the UK but it is not specific to one country, with reports of cases from Nigeria, Indonesia and beyond.
With this year’s Haj season starting in late August, the Council of British Hajis (CBHUK) told Arab News that the scale of fraudulent Haj tour operators in the UK is not reflected in the numbers showing a steep decline in people reporting mis-sold trips.
Rashid Mogradia, CBHUK CEO and founder, said the low number of fraud cases being reported stems from “reprisals and threats by unscrupulous agents (and) an element of embarrassment from victims.”
He emphasized the need for UK pilgrims to check that the travel operators they use are registered with the Air Travel Organizer’s Licence (ATOL) scheme.
“There’s still a lot of work to do in educating travelers and pilgrims alike. People don’t often carry out due diligence on a company,” he said.
“We’re seeing more and more companies advertising packages without the correct Saudi Ministry of Haj and Umrah approval or ATOL licenses. Trading Standards are clamping down on this. CBHUK advises all pilgrims to book only with companies approved by the Saudi Ministry of Haj and Umrah, and that hold a valid ATOL license.”
According to a November 2016 CBHUK survey, 47 percent of respondents said they had not checked to see if their Haj tour operator was ATOL-approved, with a further 29 percent not knowing what “ATOL-approved” means.
But there are signs of improvement. Khalid Pervez, general-secretary of the Association of British Hujjaj, told Arab News: “In recent years we’ve had an extensive campaign to address the issue of exploitation of vulnerable Haj pilgrims, and are pleased that with the help of the law-enforcement authorities in the UK, we’ve managed to improve the worsening situation of fraudulent activities by rogue and unscrupulous tour and travel operators.”
The association believes that its “message is getting across to the community to use the services of only ATOL-registered tour and travel operators,” but that there are still cases where even operators with an ATOL license are violating UK law.
The cost of trips to Makkah can be significant during the Haj season. Easy Haj, a UK ATOL-approved company that is rated the No. 1 tour operator on Hajratings.com, said its standard package costs £3,777 ($4,884) per person for a Haj trip.
More expensive, “luxury” packages are available from other operators, although Easy Haj said these do not offer a great deal more than the basic package.
For those still trying to travel for Haj 2017, the City of London Police urges travelers to do their research.
“Don’t book without carrying out some basic check on your travel agency/tour operator,” it said in a statement, referring to the Association of British Travel Agents (ABTA).
“Go online to see if other people have commented on their services and ensure the company is a member of ABTA.”
Perils can await those who do not follow the guidelines, such as one family (whose members wish to remain anonymous) that in 2016 booked a room for four but experienced a very different Haj trip to what they had planned.
“Once we arrived in Makkah, the men and women were separated. Me and my uncle were in a room of seven people with one bathroom; my mum and wife were in a room of six women. After speaking to one of the directors of the company who was present at the hotel, he denied any arrangements that we had with our agent and asked us to get in touch with him,” said a family member.
“The hotel was in a very poor state; the service provided during the two weeks was below expectation and every time we complained about an issue, we were told to walk away and nothing can be done,” he added.
“Our last three days we spent in Madinah. Again we were promised a family room of four, but men and women were separated. We had a room of four while the ladies had a room of six. We had one bathroom that was shared between eight people,” he said.
“We, as Muslims, are advised to be very patient and stay calm during the (Haj) journey, which may be the reason why when people return, they just take this deceit as the norm, but this is fraud on a huge scale. There were a number of arguments with the management by aggrieved travelers; these escalated to threats of physical violence,” he added.
“No doubt a few people I’ve met were very pleased with the service, but most people I speak to in the UK have a story, times where they saw fighting, arguments etc. Although some people may have been happy, they paid approximately £6,000 per person, so for a family of four it’s £24,000. This is a huge amount of money for most of the public, and people spend years saving that money.”
The fightback is ongoing in Birmingham, where a city council spokesperson told Arab News: “Trading Standards officers will visit traders/travel agents to see whether they’re complying with regulations. They’re also working on improving consumers’ awareness of the issue by liaising with local communities (e.g. by visiting mosques).”
The council believes the problem is improving: “From what we know, Haj and Umrah fraud has slightly declined locally and nationally. Consumers are more aware, and tend to check all the paperwork and so on when making their bookings.”
Birmingham City Council points to several high-profile cases that have been successfully convicted in their catchment area in the past year.


Sudanese cultural festival begins at Suwaidi Park

Updated 08 November 2024
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Sudanese cultural festival begins at Suwaidi Park

RIYADH: A cultural festival at Suwaidi Park is inviting visitors to explore the rich heritage and traditions of Sudan.

Part of Riyadh Season, the event takes place until Nov. 17 and features Sudanese music, dancing, food and crafts.

Content creator Hamoud Waleed said cultural festivals played a key role in building connections and understanding.

“Events like this are very important because sometimes you can’t go to see their tradition and culture. But when these cultures come to us here … it lets us know more and more about other people, how they live, what their interests are, and how we can engage with them,” he said.

“When we talk about Sudanese culture, it’s beautiful and comes from a very old history and nice heritage, and when it comes to us, it lets us know more about it, and this is exactly what we are seeing here in Suwaidi Park.”

Sudanese nationals make up 6.1 percent of the Kingdom’s population, according to the Saudi Census, so such exhibitions are important in promoting mutual respect and harmony between communities.

Sudanese singer Youssef Khairy highlighted the diversity of his culture, explaining how sharing traditions strengthened bonds between different people.

“Music unites us all, regardless of colors, shapes, languages, religions, or ways of thinking,” he said. “I am here to represent Nubian music, Nubian heritage and the Nubian civilization.”

Live music and dance performances during the festival are bringing Sudanese heritage to life and offering audiences an authentic cultural experience.

Visitor Olaa Abdulnaaem said these, along with the lively atmosphere, and engaging children’s activities, were standout features for her.

Hiam Othman, a Sudanese attire designer, said the festival had significantly promoted her business. “Our products have been well-received, and they reflect our Sudanese culture,” she said.

Riyadh Season 2024 has already drawn 4 million visitors from around the world, according to Turki Alalshikh, chairman of Saudi Arabia’s General Entertainment Authority. He believes the surge in attendance reflects a growing appetite for cultural exploration and new experiences.

The festival is part of the Global Harmony initiative by the Ministry of Media and the General Entertainment Authority, which is aligned with the goals of the Quality of Life Program. The scheme celebrates the Kingdom’s multicultural landscape by highlighting the lives, contributions and cultural integration of its residents.

In the coming weeks, Global Harmony will celebrate a variety of cultures. After the Sudanese festival there will be a Jordanian, Lebanese and Syrian event from Nov. 17-19, Bangladeshi from Nov. 20-23, and Egyptian from Nov. 24-30. 

Launched on Oct. 17, the initiative began with music and dance honoring the culture of Indian expatriates.


KSrelief delivers winter aid and dates to Yemen’s vulnerable

These packages form part of the emergency shelter project in Yemen. (SPA)
Updated 08 November 2024
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KSrelief delivers winter aid and dates to Yemen’s vulnerable

RIYADH: The Kingdom’s aid agency KSrelief has delivered dates and winter shelter to vulnerable people in Yemen, the Saudi Press Agency reported late Thursday.

KSrelief’s volunteers distributed 100 winter bags in Thamud district, Hadhramaut governorate, for 600 individuals from 100 vulnerable families.

These packages form part of the emergency shelter project in Yemen. (SPA)

The aid is a part of the agency’s emergency shelter project in the country.

Meanwhile, 2,459 cartons of dates were delivered in Al-Wadi district, Marib governorate, for the benefit of 14,754 people.


KSrelief continues international relief efforts in Chad, Pakistan

Updated 08 November 2024
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KSrelief continues international relief efforts in Chad, Pakistan

RIYADH: Saudi aid agency KSrelief has delivered aid to people most in need in Chad and Pakistan, reported the Saudi Press Agency.

Some 201 food parcels, benefiting 1,206 people, were distributed in the village of Sharkaya, in Hajar Lamis province, as part of the 2024 Food Security Support Project in the Republic of Chad.

Aid has also been given to 10,500 vulnerable people in flood-affected areas of Pakistan as part of the fourth phase of KSrelief’s initiative to provide shelter materials and winter bags to the country.


Saudi agency KSrelief delivers food, hygiene kits in Syria

The aid is a part of KSrelief’s projects to support earthquake-affected people in northern Syria. (SPA)
Updated 08 November 2024
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Saudi agency KSrelief delivers food, hygiene kits in Syria

  • The aid is a part of KSrelief’s projects to support earthquake-affected people in northern Syria

RIYADH: The Kingdom’s aid agency KSrelief has distributed food and hygiene kits to thousands of vulnerable people across Syria, the Saudi Press Agency reported late Thursday.

The agency’s volunteers delivered 750 food parcels and 750 hygiene kits in Al-Hasakah, Syria, benefiting 4,500 people.

The aid is a part of KSrelief’s projects to support earthquake-affected people in northern Syria. (SPA)

Meanwhile 745 Syrian families, comprising 2,652 people, in Al-Dana, Idlib governorate, received food and hygiene kits.

The aid is a part of KSrelief’s projects to support earthquake-affected people in northern Syria.


How Google aims to bridge the AI skills gap in Saudi Arabia and the wider region

Updated 08 November 2024
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How Google aims to bridge the AI skills gap in Saudi Arabia and the wider region

  • Backed by local partners, Google will boost AI upskilling for women, youth, migrants, and rural communities
  • The AI Opportunity Initiative aims to equip half a million people across the MENA region with AI skills

DUBAI: As artificial intelligence rapidly reshapes industries, job roles and skill requirements, the Middle East and North Africa region is actively embracing advanced technologies and collaborating with tech giants to bridge the skills gap in an evolving labor market.

One such collaboration is with Google’s newly launched AI Opportunity Initiative, which offers training and education opportunities to make AI technologies more accessible and inclusive across the region.

By collaborating with local organizations, the AI Opportunity Initiative seeks to “train half a million people in the next two years,” Anthony Nakache, managing director of Google MENA, told an audience at the recent AI Connect MENA event at Dubai’s Etihad Museum.

To achieve this, Google “will give a grant of $15 million to fund local organizations,” Nakache said.

Najeeb Jarrar, regional director of marketing at Google MENA, told Arab News: “We are very excited about this AI Opportunity Initiative, especially since we are seeing the Saudi community is fully embracing AI both on the consumer side and on the developer and resource side.

“This is an initiative that we have launched globally and we now are bringing to the region. One of the aims of this initiative is how we are leveling the playing field for AI and AI education and skilling across the entire region,” he added, noting that students will learn to use AI more productively, including skills such as prompt engineering.

To bridge the digital divide in the labor market, Google’s AI Opportunity Initiative aims to upskill underserved workers in AI by offering tailored training materials in Arabic, in partnership with the non-profit Manarat, online course provider Coursera, and other organizations.

Google’s largest AI project in the region, the AI Opportunity Initiative will focus on four key areas: AI skills development, research, products, and infrastructure.

DID YOUKNOW?

• The new AI Opportunity Initiative is Google’s largest AI project in the region.

• It aims to equip 500,000 people in the MENA region with AI skills within two years.

• Google is granting $15 million to local organizations between 2024 and 2027.

• The Saudi government is reportedly creating a $40 billion fund to invest in AI.

“We also worked with local NGOs and local players in the market to ensure that we are also reaching out to different partners,” Jarrar said.

Google.org, Google’s philanthropic arm, has announced plans to contribute $15 million between this year and the end of 2027, providing funding to organizations across the region to ensure accessibility to AI opportunities.

The AI Opportunity Initiative also aims to equip 500,000 people in the MENA region with AI skills in the first two years. This includes students, academics, developers, entrepreneurs and underrepresented groups.

Speaking about the issue of accessibility, Jarrar said: “We wanted to ensure first that this local initiative does not feel like an initiative that is hard to get for the average user.”

Google’s largest AI project in the region, the AI Opportunity Initiative will focus on AI skills development, research, products, and infrastructure. (Supplied)

He pointed out that both language and local partners, such as Injaz and Raspberry Pi Foundation, play a major role in improving accessibility.

“The content is all in Arabic, we have local examples that we are actually able to showcase,” he said. “We are partnering with local partners that know the market and the community very well and are able to reach more people that are beyond what we can initially reach to.”

The AI Opportunity Initiative enables Google to expand the Maharat min Google program, which targets high school and university students, by introducing a new AI curriculum in Arabic.

As part of its mission to support underserved communities, Google.org is funding Village Capital, a non-profit that supports entrepreneurs tackling environmental, social and economic challenges.

Village Capital will equip business support organizations to offer AI upskilling opportunities to underserved workers. 

The program targets women, youth, migrants and rural communities across Saudi Arabia, the UAE, Qatar, Jordan, Palestine, Egypt, Tunisia, Morocco, Lebanon, Bahrain and Iraq. 

The Raspberry Pi Foundation will use grant funding from Google.org to train teachers in AI literacy, equipping students aged 11-14 in the region with AI safety skills to better understand and navigate the challenges of AI technologies.

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Speaking at the Google AI Connect Event, Ruth Porat, president and chief investment officer for Alphabet and Google, said: “AI is estimated to contribute $320 billion in economic growth for the Middle East by 2030.

“Google is working to ensure that people and communities throughout the region have the skills needed to capture the upside of this emerging technology.” 

She added: “Our local non-profit and university partners will help bring this program to people and communities throughout the region, ensuring that everyone can benefit from the opportunities that AI can deliver.”

 Ruth Porat, president and chief investment officer for Alphabet and Google, speaking at the Google AI Connect event. (Photo courtesy of Google)

Since 2005, Google has invested more than $400 million in academic research globally.

The tech giant also announced during its Dubai event the launch of new Arabic AI products, including Gemini Live in Arabic, Gemini for Teens, Imagen3, and Gems on Gemini in Arabic. 

“For the previous year, we have worked hard with partners, with experts globally and from the region, to understand what are the constraints that we need to implement to make this product safer for teens, teens aged 13 to 18,” Jarrar said.

“We worked tirelessly to make sure we have the right guardrails to ensure that we had the right controls and the proper Q and A and testing, and today we are happy to say that Gemini for Teens is available for users and teens here in the region.”

These efforts are expected to support Saudi Arabia’s ambition to become an AI leader, ensuring its population stays aligned with the latest developments in the labor market.

A September report by the Saudi Authority for Data and Artificial Intelligence showed that 75 percent of the Saudi population is familiar with the concept of AI, and 64 percent are aware of its applications.