Agreements signed to improve digital services for pilgrims

Minister of Hajj and Umrah Dr. Mohammad Saleh bin Taher Benten and Steve Tzikakis, president for EMEA South at SAP, sign MoU in Riyadh. (Ziyad Alarfaj)
Updated 25 October 2018
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Agreements signed to improve digital services for pilgrims

  • First MOU is with Germany-based European technology multinational SAP to develop innovative cloud technologies to transform the operations required to host millions of pilgrims every year
  • Under the agreements, the Ministry of Hajj and Umrah will explore the use of a cloud-based digital platform to unify all of its pilgrim-related data

RIYADH: Saudi Arabia has signed two agreements that aim to enhance the digital capabilities of services related to Hajj and Umrah, to make the experience easier and more enjoyable for pilgrims. Both were signed on the sidelines of the Future Investment Initiative gathering in Riyadh.

The first is with Germany-based European technology multinational SAP to develop innovative cloud technologies to transform the operations required to host millions of pilgrims every year. The memorandum of understanding (MoU) was signed by Dr. Mohammad Saleh bin Taher Benten, the Saudi minister of Hajj and Umrah, and Steve Tzikakis, SAP’s president of EMEA South.

In a separate ceremony, the minister signed a MoU with Salman Faqeeh, the managing director of Cisco Saudi Arabia, for help enhancing the ministry’s digital infrastructure and services.

Under the agreements, the Ministry of Hajj and Umrah will explore the use of a cloud-based digital platform to unify all of its pilgrim-related data. By using such technology in collaboration with hundreds of travel agencies worldwide, the ministry will be able to get real-time updates and insights into the pilgrim-travel experience, which will allow it to improve its crowd-management, transportation and logistics services, while ensuring the health and safety of pilgrims.

“The Ministry of Hajj and Umrah’s digital transformation is aligned with our vision of making a pilgrim’s journey easy and predictable, within an environment of peace and tranquility,” said Benten. “As the number of pilgrims on Hajj and Umrah grows steadily, we can easily scale up on the cloud to enhance our operations. This helps improve the effectiveness of both our staff and infrastructure in order to optimize travel experiences for all.”

It is anticipated that the potential cost savings for the government from moving its digital operations to the cloud will be between 25 and 50 percent, thanks to reduced hardware costs and the exploitation of synergies with existing cloud-based services.

“By using our real-time analytics and Internet of Things solutions in the cloud, the Ministry of Hajj and Umrah can enhance travel processes, optimize transportation routes, and support digital payments for the more than 2 million pilgrims from 168 countries who arrive in Makkah each year,” said Khaled Alsaleh, the managing director of SAP Saudi Arabia.

“We are pleased to play an important role in supporting the Ministry of Hajj and Umrah in providing a peaceful, more enjoyable and safe travel.”

The announcement follows SAP’s commitment this year to invest SR285 million ($76 million) over the next four years to create a digital hub to support the ministry’s digital transformation.

The investment falls under the banner of a new “Invest Saudi” initiative, through which the Kingdom’s plans to attract and promote investment are accelerating. The initiative, part of the National Transformation Plan, aims to consolidate efforts to identify, develop and market the vast opportunities in many sectors that Saudi Arabia can offer multinational, regional and local investors.


Man jailed for illegal Hajj pilgrimage operation

Updated 5 sec ago
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Man jailed for illegal Hajj pilgrimage operation

  • A preliminary ruling sentenced him to one year in prison and imposed a 10,000 riyal ($2,666) fine

RIYADH: A Saudi resident has been jailed for a year for setting up an illegal Hajj operation with the intention of obtaining funds through deception via social media.

The public prosecution referred the defendant to the criminal court after he was found in possession of receipts connecting him to the criminal operation.

A preliminary ruling sentenced him to one year in prison and imposed a 10,000 riyal ($2,666) fine, along with the confiscation of all devices and tools used in the crime.

The public prosecution said the creation of fake Hajj operations was a major crime punishable by detention and added that it would continue to pursue those who broke Hajj regulations.

Meanwhile, Hajj security forces arrested 36 residents who tried to enter Makkah without the correct permits. They were referred to the relevant authority.

 


KSrelief completes pediatric heart surgery, catheterization project in Aleppo

Updated 04 June 2025
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KSrelief completes pediatric heart surgery, catheterization project in Aleppo

RIYADH: Saudi Arabia’s aid agency KSrelief has completed a pediatric cardiac surgery and catheterization program in Syria’s Aleppo, the Saudi Press Agency reported on Wednesday.

Volunteer medical workers carried out the project — a part of the Saudi Amal Program for Syrians — which ran from May 16 to 23, the SPA reported.

The teams performed 28 cardiac catheterizations and two open-heart operations.

In addition, 30 diagnostic radiology services were provided, 30 laboratory tests conducted, and medications dispensed to 30 patients.

The project is an extension of the specialized volunteer medical initiatives carried out by KSrelief to help people in Syria.


Saudi Arabia’s KSrelief continues food aid to world’s needy

Updated 04 June 2025
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Saudi Arabia’s KSrelief continues food aid to world’s needy

RIYADH: The Kingdom’s aid agency KSrelief has provided 2,339 food parcels to vulnerable people in the Syrian Arab Republic and Sudan, the Saudi Press Agency reported on Wednesday.

Syrians in Aleppo received 1,339 parcels, while in Sudan’s Blue Nile State 1,000 were delivered for 4,686 people, the report added.

Saudi Arabia continues to provide much-needed aid to communities in crisis across the world, the SPA reported.

 


Saudi Arabia congratulates Bahrain on election to UN Security Council

Updated 04 June 2025
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Saudi Arabia congratulates Bahrain on election to UN Security Council

  • Bahrain will begin its 2-year term as a nonpermanent member of the council on Jan. 1, 2026
  • It was elected alongside Colombia, the Democratic Republic of the Congo, Latvia and Liberia

RIYADH: Saudi authorities congratulated Bahrain on Tuesday after the nation was elected to serve as a nonpermanent member of the UN Security Council for the term 2026-2027.

The election of the country “confirms the international community’s confidence in Bahrain’s ability to contribute effectively to strengthening international peace and security,” the Saudi Foreign Ministry said.

The Kingdom wished Bahrain success in representing the interests of the Arab group of nations within the UN and in carrying out its duties as a member of the council.

Bahrain was elected alongside Colombia, the Democratic Republic of the Congo, Latvia and Liberia, all of which will serve two-year terms beginning Jan. 1, 2026.

The 15-member Security Council, which is responsible for maintaining international peace and security, consists of five permanent members — China, France, Russia, the UK and the US — plus 10 nonpermanent members elected by the General Assembly to serve staggered, two-year terms. Bahrain and the other newly elected nations will therefore join five existing nonpermanent members whose terms conclude at the end of 2026: Denmark, Greece, Pakistan, Panama and Somalia.
 


What is the Hajj pilgrimage and what is Eid Al-Adha? Why are they significant for Muslims?

Updated 03 June 2025
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What is the Hajj pilgrimage and what is Eid Al-Adha? Why are they significant for Muslims?

  • Hajj is the annual Islamic pilgrimage to Makkah in Saudi Arabia and involves a series of religious rituals
  • It is also one of the Five Pillars of Islam, in addition to the profession of faith, prayer, almsgiving and fasting

Once a year, large numbers of Muslim pilgrims converging on Saudi Arabia unite in religious rituals and acts of worship as they perform the Hajj, one of the pillars of Islam. They fulfill a religious obligation, immersing themselves in what can be a spiritual experience of a lifetime for them and a chance to seek God’s forgiveness and the erasure of past sins.
Here’s a look at the pilgrimage and its significance to Muslims.
What is the Hajj?
The Hajj is the annual Islamic pilgrimage to Makkah in Saudi Arabia and involves a series of religious rituals. It’s required once in a lifetime of every Muslim who can afford it and is physically able to make it. Some Muslims make the journey more than once.
It is also one of the Five Pillars of Islam, in addition to the profession of faith, prayer, almsgiving, and fasting.
When is the Hajj?
The Hajj occurs once a year during the lunar month of Dhul-Hijja, the 12th and final month of the Islamic calendar year. This year, the Hajj will start on June 4.
When the Hajj falls during the summer months, the intense heat can be especially challenging. Amid extremely high temperatures last year, more than 1,300 people died during the Hajj, Saudi authorities announced then. The country’s health minister said at the time that the vast majority of the fatalities were unauthorized pilgrims who walked long distances under the sun.

Muslim worshippers walk on the streets in Saudi Arabia's holy city of Makkah during the annual Hajj pilgrimage, June 2, 2025. (AFP)

What's the significance of the Hajj to Muslims?
For pilgrims, performing the Hajj fulfills a religious obligation and is also a deeply spiritual experience. It’s seen as a chance to seek God’s forgiveness for past sins, to grow closer to God and to walk in the footsteps of prophets.
Communally, the Hajj unites Muslims of diverse races, ethnicities, languages, and economic classes from around the world in performing religious rituals and acts of worshipping God at the same time and place. This leaves many feeling a sense of unity, connection, humility, and equality. Pilgrims also show up with their own personal appeals, wishes and experiences.
Many pilgrims bring with them prayer requests from family and friends that they would like to be said on their behalf.
Some spend years hoping and praying to one day perform the Hajj, or save up money and wait for a permit to embark on the trip.
Ahead of the journey, preparations may include packing various essentials for the physically demanding trip, seeking tips from those who’ve performed the pilgrimage before, attending lectures or consulting other educational material on how to properly perform a series of Hajj rituals as well as spiritually preparing oneself.

A Muslim pilgrim prays overlooking the Kaaba at the Grand Mosque complex in the holy city of Makkah before the annual Hajj pilgrimage, June 2, 2025. (AFP)

What are some of the rituals that pilgrims perform?
Pilgrims make the intention to perform the Hajj, and they enter a state of “ihram.” Being in ihram includes abiding by certain rules and prohibitions. For instance, men are not to wear regular sewn or stitched clothes that encircle the body, such as shirts, during ihram. Instead, there are simple ihram cloth garments for men; scholars say the purpose is to discard luxuries and vanity, shed worldly status symbols and immerse the pilgrim in humility and devotion to God.
A spiritual highlight of the Hajj for many is standing on the plain of Arafat, where pilgrims praise God, plead for forgiveness and make supplications. Many raise their hands in worship with tears streaming down their faces.
Other rituals include performing “tawaf,” circumambulating, or circling the Kaaba in Makkah counterclockwise seven times. The Kaaba, a cube-shaped structure, is the focal point toward which Muslims face during their daily prayers from anywhere in the world.
Among other rituals, pilgrims also retrace the path of Hagar, or Hajjar, the wife of Prophet Ibrahim, who Muslims believe ran between two hills seven times searching for water for her son.
What is Eid Al-Adha?
Eid Al-Adha, or the “Feast of Sacrifice,” is the Islamic holiday that begins on the 10th day of the Islamic lunar month of Dhul-Hijja, during the Hajj.
A joyous occasion celebrated by Muslims around the world, Eid Al-Adha marks Ibrahim’s test of faith and his willingness to sacrifice his son as an act of submission to God. During the festive holiday, Muslims slaughter sheep or cattle and distribute some meat to poor people.