JEDDAH: Absher, the “one-click” e-services app launched by the Interior Ministry in 2015, is now regarded as the leading government platform for Saudi citizens, freeing them from bureaucratic inefficiency and endless queuing for everyday services.
However, in a recent New York Times article, the app was criticized as a “tool of repression” following claims by Democratic Senator Ron Wyden and women’s rights groups.
Apple and Google were urged to remove the application from their devices over claims that it “enables abhorrent surveillance and control of women.”
In an official statement, the ministry rejected the allegations and said the Absher platform centralized more than 160 different services for all members of society, including women, the elderly and people with special needs.
The app makes electronic government services available for beneficiaries to access directly at any time and from any place in the Kingdom, the ministry said.
Absher allows residents of the Kingdom to make appointments, renew IDs, passports, driver’s licenses, car registration and other services with one click.
Many Saudis still recall having to queue at government agencies, such as passport control offices and civil affairs departments, for a variety of official procedures. Appointments could take weeks to arrange, with people relying on their green files, or “malaf allagi” — the 1980s and 1990s paper form of Absher that was known as the citizen’s “lifeline,” both figuratively and literally.
Hours would be spent as government departments ferried files back and forth, and if a form was lost, the whole transaction process would have to start again. As complicated as it was for men, women suffered more.
Muna Abu Sulayman, an award-winning strategy adviser and media personality, told Arab News the introduction of Absher had helped strengthen women’s rights.
Sulayman said she was disappointed at comments on the e-services platform being made abroad. “There are consequences that people don’t understand. It’s a very idealistic and naive way of understanding what is going on,” she said.
“The discussion on the guardianship law is internal and ongoing — it is something that has to be decided by our society and not as a result of outside pressure. We’re making strides toward equality and Absher is a step in the right direction,” she said.
“In a Twitter survey, I asked how many women have access to their guardian’s Absher. Most answered that they control their own fate. Men who don’t believe in controlling women gave them access to their Absher and that shows an increase in the participation of women in their own decision-making.”
Absher also provides services such as e-forms, dealing with Hajj eligibility, passport control, civil affairs, public services, traffic control, and medical appointments at government hospitals.
The platform is available to all men and women, and removes much of the bureaucracy and time wasting associated with nonautomated administrative systems.
On the issue of granting women travel permits, the law requires a male guardian to grant it through the portal, as well as for men under the age of 21.
Retired King Abdullah University professor Dr. Zainab M. Zain told Arab News: “I always had issues with my passport renewal as well as my children’s as they are both non-Saudi. For years it was risky not to follow up properly at passport control — you never knew what could happen, but now I can renew their permits by paying their fees online through Absher from the comfort of my home in Abu Dhabi.”
Ehsanul Haque, a Pakistani engineer who has lived in the Kingdom for more than 30 years, said: “Absher has helped tremendously with requests, such as exit and entry visas for my family and myself. I can receive approval within an hour whereas once it would’ve taken me days,” he said.
“The platform has eased many of my troubles.”
The Absher website also provides information on how to report wanted persons, or administrative or financial corruption.
In April, 2018, the ministry launched “Absher Business,” a technical initiative to transfer its business services to an interactive digital system.
With an annual fee of SR2,000 ($533), business owners such as Marwan Bukhary, owner of Gold Sushi Club Restaurant in Jeddah, used the portal to help manage his workers’ needs in his expanding business.
“There are many features in Absher that helps both individual and establishment owners,” he said. “I took advantage of the great features it provided, and it saved me a lot of time and trouble and also my restaurant workers. It’s a dramatic change. When Absher Business was launched last year, it organized how I needed to manage my workers’ work permits.
“Through the system, I could see the status of all my employees, renew their permits, grant their exit and entry visas, and have their permits delivered to my house or my business through the post after paying the fees. It saved business owners a lot of time and energy.
“I used to have to do everything manually myself or have my courier help. I believe it’s the government’s most advanced system yet with more features being added every now and then,” Bukhary said.
“Absher has eased our burden, unlike the old days when we needed to visit government offices and it would take four weeks just to get an appointment. One click is all it takes now.”
How ‘Absher’ app liberates Saudis from government bureaucracy
How ‘Absher’ app liberates Saudis from government bureaucracy
- Western media mistaken in portraying app as a tool of repression, leading female journalist says
Saudi Ministry of Defense deploys evacuation aircraft to safeguard pilgrims’ health during Hajj
- The ministry will provide advanced ambulance services for transferring emergency patients from Hajj destinations
- Its logistical and medical teams will oversee aerial evacuations in coordination with the Ministry of Health
MAKKAH: The Saudi Ministry of Defense will deploy a fleet of aerial evacuation aircraft to respond to emergency medical cases during this year’s Hajj season, set to start on June 4.
The ministry will provide advanced ambulance services for transferring emergency health cases from Hajj destinations to hospitals inside and outside Makkah.
An estimated 1.25 million Muslims are taking part in the Hajj pilgrimage, and between June 4-9, they will visit Makkah as well as Mina, Muzdalifah and Mount Arafat, key holy sites for pilgrims.
The ministry’s logistical and medical teams will oversee aerial evacuation operations in coordination with the Ministry of Health. Each aircraft is equipped with devices and supplies similar to a hospital’s intensive care units, the Saudi Press Agency reported.
Stationed at locations near the holy sites, the aircraft will quickly respond to emergency cases to safeguard the health of pilgrims. The ministry’s announcement is part of broader health initiatives launched by Saudi authorities and companies during the Hajj season.
On Monday, Saudi authorities announced the use of drones to deliver medicines and other medical supplies to patients during Hajj, cutting delivery times from an average of one hour to just six minutes.
The initiative, covering a network of more than 136 locations at several sites, will be able to provide more than 2,000 types of medicines and other medical supplies.
Smart Hajj: How authorities are preparing for crowd control
- Safeguarding pilgrims and managing their movement takes careful planning
MAKKAH: Each year, the eyes of the world turn to Makkah, where millions of pilgrims from a range of nationalities, ethnicities and cultures gather in a remarkable spiritual gathering that symbolizes the unity of Islam.
In this vast diversity and sheer scale, the foremost challenge lies in managing the movement of crowds in a brief timeframe and a geographically constrained area encompassing the Grand Mosque and the Holy Sites.
Alhough Hajj is, at its core, an act of worship, safeguarding pilgrims and managing their movements requires meticulous planning, technical precision, and close coordination between security, health, service and technology organizations.
Preparations for this year’s season underscored Saudi Arabia’s ability to integrate advanced technologies, institutional expertise, and forward-thinking initiatives to successfully orchestrate one of the most complex logistical operations in the world.
The movement of crowds in Makkah and the Holy Sites is managed by a centralized, data-driven strategy that relies on real-time inputs from surveillance cameras, aerial monitoring and location-tracking applications.
This integrated approach allows authorities to respond effectively to emergencies, proactively reroute pedestrian flow, anticipate congestion points and guide pilgrims with precision, ensuring the seamless and dignified continuation of rituals at every stage.
Coordinating the movement of over 2 million pilgrims in such a densely concentrated setting is a remarkable global accomplishment by any standard.
Akram Jan, Crowd management expert
Crowd management expert Akram Jan spoke to Arab News about the efforts that went into organizing the Hajj season.
“Coordinating the movement of over two million pilgrims in such a densely concentrated setting is a remarkable global accomplishment by any standard,” he said.
Saudi Arabia, he said, has become a global leader in crowd management, offering valuable insights for other countries.
Crowd control for the pilgrimage includes carefully calibrated timetables, which significantly reduce congestion and enhance overall safety.
He said that such crowd control is achievable only through high-level inter-agency coordination, intensive field team training, and the ability to respond swiftly to changing conditions on the ground.
Hotelier Mohammed Hakim spoke to Arab News about how the Kingdom’s Hajj and Umrah preparations have progressed over the years.
These changes have redefined the sector, shifting it from a seasonal service model to a comprehensive, year-round industry.
He said: “It is now evident that the experience of pilgrims extends far beyond the performance of rituals; it has evolved into a comprehensive, well-orchestrated journey that meets the highest standards of service and excellence.”
“We are now in the era of ‘Smart Hajj,’ where crowds are managed through applications, meals are distributed via digital platforms, and the quality of camps and accommodations is continuously monitored through real-time sensors and data analysis,” he added.
“Pilgrim satisfaction is measured from the moment they arrive in the Kingdom until their departure, all with an unprecedented level of digital transparency.
“We are entering a new era for Hajj and Umrah — one that transcends boundaries and is no longer confined to specific seasons. It is driven by a vision of continuous growth, institutional integration, and human empowerment, moving toward a values-driven economy rooted in a deep commitment to renewal and progress.”
Traditional Saudi crafts adorn pilgrimage route
- Saudi Arabia has one of the world’s largest and most interconnected road networks, facilitating pilgrim and tourist movement across the Kingdom
MAKKAH: Traditional arts and crafts through a modern visual lens can be seen along the Hijrah Road between Makkah and Madinah.
The recently completed billboard project, carried out by the Roads General Authority in collaboration with the Royal Institute of Traditional Arts, known as Wrth, aligns with the Year of Handicrafts 2025.
The billboards feature designs inspired by traditional motifs and crafts such as weaving, reflecting national identity, the Saudi Press Agency reported on Tuesday.
Illustrations highlight the beauty of local arts and regional patterns with the aim of enriching pilgrims’ cultural experience and promoting heritage tourism.
Saudi Arabia has one of the world’s largest and most interconnected road networks, facilitating pilgrim and tourist movement across the Kingdom, and strengthening efforts to highlight its cultural heritage across the regions.
The Roads General Authority has also launched a “mobile sites” service on the Hijrah Road to help pilgrims if their buses break down, ensuring their comfort and safety as they travel between Makkah, Madinah and the holy sites.
The service operates 24/7 during Hajj on the Hijrah Road and can accommodate around 40 pilgrims. It includes air conditioning, rest areas, restrooms, cold beverages and meals.
Strict permit checks, heat safety rules in focus ahead of Hajj
- The Day of Arafah, the most significant day of Hajj, falls on Thursday, June 5 this year
MAKKAH: Pilgrims without a Nusuk card will not be granted access to the Grand Mosque, the holy sites or transportation services during this year’s Hajj, Saudi authorities have said.
Speaking at a meeting with heads of official Hajj missions during the 49th Grand Hajj Symposium in Jeddah, Minister of Hajj and Umrah Tawfiq Al-Rabiah highlighted the importance of adhering to movement regulations to protect pilgrims and enhance their spiritual experience.
He described the Nusuk card as a “fundamental regulatory tool to ensure orderly performance of the pilgrimage and prevent violations,” according to the Saudi Press Agency.
Addressing concerns about extreme weather, the minister advised pilgrims to remain in their tents on the Day of Arafah from 10 a.m. to 4 p.m. to avoid heat-related illnesses.
He warned that uncoordinated group movements compromise safety and disrupt the flow of pilgrims.
The Day of Arafah, the most significant day of Hajj, falls on Thursday, June 5 this year.
Al-Rabiah added that pilgrims must not walk from Arafat to Muzdalifah and should use designated transport systems instead.
He said that effective crowd management and transportation plans are essential for safety and require collective compliance.
Al-Rabiah added that this Hajj season will see stricter enforcement of permit regulations, in line with the Kingdom’s commitment to a safe, organized and spiritually fulfilling pilgrimage.
The Nusuk card, issued by the Ministry of Hajj and Umrah, is a mandatory ID and entry pass for pilgrims and workers at the holy sites.
In addition to identification, it aids logistics, facilitates communication with Hajj missions, grants access to schedules and services, and allows pilgrims to submit feedback.
It also helps authorities monitor crowd movement and send alerts to ensure a safe and organized pilgrimage. Pilgrims receive the card through their service provider, which is responsible for its distribution.
A digital version is available via the official Nusuk app, but it does not replace the printed card, which must be carried at all times.
According to the ministry, the card expires at the end of the Hajj season, with all data erased. However, pilgrims may keep the physical card as a souvenir and proof of completing Hajj.
Digital solutions to support Hajj sacrifices this year
- So far, 770,000 livestock have been received, surpassing the initial target of 750,000, with continuous deliveries from supplier farms underway
RIYADH: The National Platform for Charitable Work, Ehsan, continues to provide sacrificial animal services for the Hajj season in partnership with the Kingdom’s Project for the Utilization of Hady and Adahi.
The initiative offers pilgrims a seamless and reliable way to fulfill the ritual through trusted digital solutions, according to the Saudi Press Agency.
Adahi has finalized preparations at seven specialized field complexes spanning more than 1 million sq. meters. These are supported by more than 25,000 trained personnel, including 600 Islamic scholars, more than 500 veterinarians, 16,500 butchers and assistants, and 400 technicians.
Advanced technologies have been integrated into the operation, such as automated weighing, real-time tracking, and modern refrigeration and sterilization systems, to ensure the safety, quality, and efficiency of meat processing and distribution.
Sacrifices will be carried out at a rate of one every seven seconds using a fully digitized system, enabling donors — both inside and outside the Kingdom — to perform the ritual through the Ehsan platform with ease and peace of mind.
The project offers a secure, three-language website for the convenient purchase of sacrificial bonds, catering to people of diverse nationalities. So far, 770,000 livestock have been received, surpassing the initial target of 750,000, with continuous deliveries from supplier farms underway.
The upcoming humanitarian distribution will cover all 13 administrative regions of the Kingdom and extend to more than 27 countries worldwide. The operation is coordinated with more than 500 charitable and civil society organizations to ensure that sacrificial meat reaches those most in need, both locally and internationally.
