Facebook blames ‘faulty configuration change’ for nearly six-hour outage

Small toy figures are seen in front of displayed Facebook, Whatsapp and Instagram logos in this illustration taken October 4, 2021. REUTERS/Dado Ruvic/Illustration
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Updated 05 October 2021
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Facebook blames ‘faulty configuration change’ for nearly six-hour outage

  • Facebook outage was the largest ever tracked by web monitoring group Downdetector

Facebook blamed a “faulty configuration change for a nearly six-hour outage on Monday that prevented the company’s 3.5 billion users from accessing its social media and messaging services such as WhatsApp, Instagram and Messenger.
The company in a late Monday blog post did not specify who executed the configuration change and whether it was planned.
Several Facebook employees who declined to be named had told Reuters earlier that they believed that the outage was caused by an internal mistake in how Internet traffic is routed to its systems.
The failures of internal communication tools and other resources that depend on that same network in order to work compounded the error, the employees said. Security experts have said an inadvertent mistake or sabotage by an insider were both plausible.
“We want to make clear at this time we believe the root cause of this outage was a faulty configuration change,” Facebook said in the blog.
The Facebook outage is the largest ever tracked by web monitoring group Downdetector.
The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritizing profit over clamping down on hate speech and misinformation.
As the world flocked to competing apps such as Twitter and TikTok, shares of Facebook fell 4.9 percent, their biggest daily drop since last November, amid a broader selloff in technology stocks on Monday. Shares rose about half a percent in after-hours trade following resumption of service.
“To every small and large business, family, and individual who depends on us, I’m sorry,” Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it “may take some time to get to 100 percent.”
“Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society.
Twitter on Monday reported higher-than-normal usage, which led to some issues in people accessing posts and direct messages.
In one of the day’s most popular tweets, video streaming company Netflix shared a meme from its new hit show “Squid Game” captioned “When Instagram & Facebook are down,” that showed a person labeled “Twitter” holding up a character on the verge of falling labeled “everyone.”
Inside a Facebook group for ad buyers, one member wisecracked after service returned that “lots of people searched today ‘how to run Google ads for clients.’“
Facebook, which is the world’s largest seller of online ads after Google, was losing about $545,000 in US ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index.
Past downtime at Internet companies has had little long-term affect on their revenue growth, however.
Facebook’s services, including consumer apps such as Instagram, workplace tools it sells to businesses and internal programs, went dark noon Eastern time (1600 GMT). Access started to return around 5:45 p.m. ET.
Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected.
The error message on Facebook’s webpage suggested an error in the Domain Name System (DNS), which allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies Inc. took down multiple websites in July.
On Sunday, Frances Haugen, who worked as a product manager on the civic misinformation team at Facebook, revealed that she was the whistleblower who provided documents underpinning a recent Wall Street Journal investigation and a US Senate hearing last week on Instagram’s harm to teen girls.
Haugen was due to urge the same Senate subcommittee on Tuesday to regulate the company, which she plans to liken to tobacco companies that for decades denied that smoking damaged health, according to prepared testimony seen by Reuters.


Albania bans TikTok for a year after killing of teenager

Updated 22 December 2024
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Albania bans TikTok for a year after killing of teenager

  • Prime Minister Edi Rama government’s decision comes after a 14-year-old schoolboy was stabbed to death in November by a fellow pupil

TIRANA: Albania on Saturday announced a one-year ban on TikTok, the popular short video app, following the killing of a teenager last month that raised fears over the influence of social media on children.
The ban, part of a broader plan to make schools safer, will come into effect early next year, Prime Minister Edi Rama said after meeting with parents’ groups and teachers from across the country.
“For one year, we’ll be completely shutting it down for everyone. There will be no TikTok in Albania,” Rama said.
Several European countries including France, Germany and Belgium have enforced restrictions on social media use for children. In one of the world’s toughest regulations targeting Big Tech, Australia approved in November a complete social media ban for children under 16.
Rama has blamed social media, and TikTok in particular, for fueling violence among youth in and outside school.
His government’s decision comes after a 14-year-old schoolboy was stabbed to death in November by a fellow pupil. Local media had reported that the incident followed arguments between the two boys on social media. Videos had also emerged on TikTok of minors supporting the killing.
“The problem today is not our children, the problem today is us, the problem today is our society, the problem today is TikTok and all the others that are taking our children hostage,” Rama said.
TikTok said it was seeking “urgent clarity” from the Albanian government.
“We found no evidence that the perpetrator or victim had TikTok accounts, and multiple reports have in fact confirmed videos leading up to this incident were being posted on another platform, not TikTok,” a company spokesperson said.

 


Suspect in German Christmas market attack was ‘not quite what many rushed to assume’, veteran British journalist says

Updated 21 December 2024
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Suspect in German Christmas market attack was ‘not quite what many rushed to assume’, veteran British journalist says

  • ‘Evidence from his social media indicates he was an anti-Islam doctor who arrived in Germany in 2006 from Saudi Arabia’

DUBAI: British journalist Andrew Neil said the attacker behind Friday night’s deadly car-ramming at a busy Christmas market in Magdeburg, Germany appeared to be ‘not quite what many on social media rushed to assume.’

“Evidence from his social media indicates he was an anti-Islam doctor who arrived in Germany in 2006 from Saudi Arabia,” the veteran journalist posted on his social media account.

The suspect, who was identified by German authorities as 50-year-old Saudi psychologist Taleb Al-Abdulmohsen, who had permanent residency and had lived in Germany for almost two decades. The motive for the car-ramming remained unknown, and a police operation was under way in the town of Bernburg, south of Magdeburg, where the suspect was believed to have lived.

 

 

Reports have noted that Saudi Arabia had warned German authorities about the attacker, who had posted extremist views on his personal X account. Germany’s Der Spiegel said the attacker sympathized with the far-right Alternative for Germany party. The magazine did not say where it got the information.

“Various media reports suggest he helped ex-Muslims, particularly women, to flee Saudi Arabia after turning their backs on Islam,” Neil commented. Neil also noted that the suspect posted tweets in support Elon Musk, jailed far right activist Tommy Robinson and malevolent conspiracy theorist Alex Jones.

“His social media posts also indicate he thought Germany not doing enough to help Saudi female asylum seekers who had rejected Islam – and that the authorities were trying to undermine his work on their behalf,” the British journalist added.

“In his recent social-media posts published days before the attack he claimed the German government was promoting Islamisation and accused authorities of censoring and persecuting him because of his critical views of Islam. On his website, he warned prospective refugees to avoid Germany because of its government’s tolerance of radical Islam,” Neil said.

Christmas markets are a huge part of German culture as an annual holiday tradition, and the violence has prompted other German towns to cancel their weekend events as a precaution and out of solidarity with Magdeburg’s loss.

Berlin kept its markets open but has increased its police presence at them.


Syrian Al-Jazeera presenter returns to post-Assad Hama after 12 years in exile

Updated 21 December 2024
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Syrian Al-Jazeera presenter returns to post-Assad Hama after 12 years in exile

  • Fakhouri, a former presenter at the Syrian TV station, fled the country in 2012 after tight censorship
  • He was interrogated by the State Security Department over revolution coverage

DUBAI: Syrian Al-Jazeera presenter Ahmad Fakhouri received an overwhelming welcome from crowds of hundreds of people as he returned to his hometown Hama after 12 years in exile.

In a video posted on his social media channels, Fakhouri is seen waving at huge crowds who gathered in the streets in a collective moment of celebration after the fall of Bashar Assad’s regime.

“Come to us, Fakhouri,” people cheered and chanted, inviting him to join the celebrations in the video which Fakhouri captioned: “The people of Hama. None but you are my family and my support.”

 

Fakhouri, a former presenter at the Syrian TV station, fled the country in 2012 after tight censorship was placed on the media during the days of the revolution.

During a 2013 interview with Al Jazeera, Fakhouri said he was not allowed to cover the protests, then later was asked to use derogatory terms, such as “terrorists, infiltrators, and enemies of the homeland,” to describe the demonstrators.

“I was naive enough to ask Bouthaina Shaaban (media advisor to the Syrian Presidency) during high-level meetings to allow us to conduct interviews with the opposition, thinking that Syrian television belonged to the people and not to a specific faction,” Fakhouri had told Al Jazeera at the time.

He also reported being under constant surveillance from security and intelligence officers as a presenter.

Rejecting the regime’s policies that insisted on denying the protests, Fakhouri said he refrained from presenting live news, limiting his work to the weekly news bulletin. When he first decided to leave Syria, he discovered he was banned from travelling.

Shortly afterwards, he was summoned for an interrogation at the State Security Department, facing charges of inciting sectarian divisions and cooperating with foreign entities to disrupt public security. He was also accused of receiving money from his expatriate brother “to fund armed terrorists.”

He reported being blindfolded, and hearing “sounds of torture” and insults directed at detainees across from his interrogation room.

When he was released at the request of the media minister, Fakhouri decided to head to Aleppo where he hid for several months before the Free Syrian Army facilitated his escape.

“I do not need to mention why I decided to leave the regime's grip as everyone is aware of Assad’s crimes against the Syrian people,” said Fakhouri, noting that several of his media colleagues were detained over extended periods, including some who were died under torture.

“I can confirm that most of those working in Syrian media are looking for an opportunity to escape like I did.”

Fakhouri begun his journey in the media at the state radio in 2004 before moving to become a presenter in the Syrian TV.  

After he left Syria, he became known for hosting the “Trending” news bulletin at BBC Arabic until he joined Al Jazeera as a presenter and documentary maker in 2022.

Fakhouri was among many Syrian expats who returned to a nation where jubilation took over since Assad’s iron-fisted regime was toppled by a lightning 11-day rebel offensive spearheaded by the Hayat Tahrir Al-Sham group on Dec. 8.

Since the fall of Assad’s five-decade dynastic rule, harrowing accounts of torture and executions of political prisoners, activists, and regime critics in state prisons — most notably the infamous Sednaya — have emerged publicly.


Media group urges release of detained South Sudan journalist

Updated 20 December 2024
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Media group urges release of detained South Sudan journalist

  • Emmanuel Monychol Akop, editor-in-chief of local The Dawn newspaper, has not been seen since November 28

NAIROBI: South Sudan has detained a leading journalist, an international media organization said Friday as it urged his immediate release.
News of the apparent arrest followed a warning by the United Nations which denounced arbitrary detentions, including those of opposition party members or individuals associated with them.
Emmanuel Monychol Akop, editor-in-chief of local The Dawn newspaper, has not been seen since November 28, according to the Committee to Protect Journalists (CPJ).
The international monitoring group said he had been detained by National Security Services (NSS) agents, citing his colleagues and an individual familiar with his case, who said he had been summoned to the organization’s headquarters in capital Juba.
“South Sudanese authorities must bring editor Emmanuel Monychol Akop before a court, present credible charges or release him unconditionally,” said Angela Quintal, head of CPJ’s Africa program.
She said the NSS had a “reputation for running roughshod over the rights of journalists,” adding that this detention “further tarnishes an already dismal press freedom record.”
Manager at The Dawn newspaper Moses Guot told the CPJ there were worries about Akop’s security.
“They should allow us to see him, at least to know about his health, and that would be a good start,” he said.
Akop was also detained in 2019 following a Facebook post criticizing a minister’s appearance during a diplomatic visit. He was held for a month before being released.
The arrest comes weeks after gunfire broke out at the home of a recently sacked intelligence chief, spooking many in the young country which since independence has grappled with insecurity.
In September South Sudan once again postponed the first elections in the nation’s history, pushing them back another two years.
South Sudan is one of the poorest countries on the planet despite large oil reserves and ranks 177 out of 180 countries on Transparency International’s corruption perceptions index.


Two journalists killed in north Syria by ‘Turkish drone’

Updated 20 December 2024
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Two journalists killed in north Syria by ‘Turkish drone’

  • Nazim Dastan, 32, and Cihan Bilgin, 29, were killed near the Tishrin dam east of Alepp
  • The pair worked for Syrian Kurdish media outlets Rojnews and the Anha news agency

BEIRUT: Two journalists from Turkiye’s mainly Kurdish southeast have been killed, reportedly by a Turkish drone, while covering the fighting between an Ankara-backed militia and US-backed Kurdish fighters in Syria, journalists’ groups said Friday.
Nazim Dastan, 32, and Cihan Bilgin, 29, were killed on Thursday near the Tishrin dam east of Aleppo when their car was hit, the Dicle Firat Journalists’ Association said.
“We condemn this attack on our colleagues and demand accountability,” it said.
The pair worked for Syrian Kurdish media outlets Rojnews and the Anha news agency.
The Turkish Journalists Union also condemned the attack, saying they were “allegedly targeted by a Turkish UAV,” the technical name for a drone.
“We condemn the attack. Journalists cannot be subjected to attack while performing a sacred duty. Those responsible must be found and tried,” the union’s branch in the southeastern Kurdish-majority city of Diyarbakir said.
The London-based Syrian Observatory for Human Rights said two journalists had been killed in Aleppo province by a “Turkish drone strike.”
The pro-Kurdish Mezopotamya news agency also blamed a Turkish drone.
The Turkish army insists it never targets civilians but only terror groups.
The incident comes amid mounting concerns over a possible Turkish assault on the Kurdish-held Syrian border town of Kobani, also known as Ain Al-Arab.
Ankara is hoping Syria’s new Islamist HTS rulers will take steps to address the issue of Kurdish fighters in the north.
“If they address this issue properly, there would be no reason for us to intervene,” Turkish Foreign Minister Hakan Fidan said this week.
Turkiye pushed for Assad’s ouster when the Syrian conflict erupted in 2011 with the violent suppression of peaceful protesters.
But after backing various opposition groups, Turkiye more recently shifted its focus to blocking what President Recep Tayyip Erdogan in 2019 dubbed a “terror corridor” in northern Syria, meaning the large area controlled by the Kurdish-dominated Syrian Democratic Forces, which is backed by the US.
A Turkish defense ministry source on Thursday said Ankara would push ahead with its military preparations until Kurdish fighters “disarm,” stressing the ongoing threat along its border with Syria.