Vistara launches nonstop Jeddah-Mumbai service

The airline now flies thrice a week between Jeddah and Mumbai on its Airbus A320neo aircraft.
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Updated 07 August 2022
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Vistara launches nonstop Jeddah-Mumbai service

Vistara, India’s full-service carrier and a joint venture of Tata Group and Singapore Airlines, has launched nonstop flights between Jeddah and Mumbai, India. The inaugural flight departed from Mumbai on Aug. 2 at 6:05 p.m. (Indian Standard Time) and landed in Jeddah at 8:50 p.m. (Arabia Standard Time). The airline now flies thrice a week between the two cities on its Airbus A320neo aircraft.




Given the multitude of upcoming futuristic projects in Saudi Arabia, strong trade ties with India and presence of a large Indian diaspora, there is growing traffic between the two countries. Vinod Kannan, CEO of Vistara

Commenting on the launch of the new international route, Vinod Kannan, chief executive officer, Vistara, said: “We are delighted to launch services to Jeddah, and to add Saudi Arabia to our growing international network. Given the multitude of upcoming futuristic projects in Saudi Arabia, strong trade ties with India and presence of a large Indian diaspora, there is growing traffic between the two countries. We are confident that travelers will appreciate having the choice of flying India’s best airline on this route.”

HIGHLIGHTS

• The inaugural flights departed from Mumbai to Jeddah on Aug. 2 and from Jeddah to Mumbai on Aug. 3.

• Flights between Mumbai and Jeddah will operate every Tuesday, Thursday and Saturday.

The inaugural flight from Jeddah to Mumbai was operated on Aug. 3. Flights between Mumbai and Jeddah will operate every Tuesday, Thursday and Saturday.
Vistara is India’s highest-rated airline on Skytrax and TripAdvisor, and it has been the winner of several “Best Airline” awards, besides being lauded for world-class cabin cleanliness and upholding high safety standards. In a short span of seven years since its establishment, Vistara has raised the bar for operations and service standards in the Indian aviation industry to become one of the most loved airlines in the country and has recently crossed the milestone of flying 35 million passengers.
The airline has a fleet of 53 aircraft, including 41 Airbus A320, five Airbus A321neo, five Boeing 737-800NG and two Boeing 787-9 Dreamliner aircraft.


HMH advances regional growth with new Makkah hotel

Updated 03 May 2025
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HMH advances regional growth with new Makkah hotel

Hospitality Management Holdings, a leading hospitality group in the MENA region, is entering a significant phase of regional expansion with the upcoming opening of the Corp. Makkah Al-Naseem Hotel and two strategic agreements signed at Arabian Travel Market 2025. These developments highlight the company’s commitment to elevating hospitality standards while supporting Vision 2030 across Saudi Arabia and the Gulf region.
In Makkah, HMH is preparing to launch the Corp. Makkah Al-Naseem Hotel, a 460-room property strategically positioned to serve pilgrims visiting the holy city. Scheduled to open after this year’s Hajj season, the hotel combines elegant interiors with modern amenities to create a welcoming environment for spiritual reflection and physical rejuvenation. The property features comprehensive guest facilities including a fully equipped fitness center, diverse dining options offering specialty cuisine, and a tranquil café — all thoughtfully designed to enhance the pilgrim experience.
Haytham Abdelaziz, chief operating officer of HMH, said: “Corp. Makkah Al-Naseem Hotel achieves a careful balance between contemporary comfort and spiritual sanctuary. We’ve designed every element to support guests’ well-being, from nourishing meals to peaceful surroundings, allowing them to focus completely on their pilgrimage.” The hotel’s opening forms part of HMH’s broader commitment to supporting Saudi Arabia’s religious tourism infrastructure development, aligning with national initiatives to enhance the experience for millions of annual visitors.
During ATM 2025, HMH solidified its regional expansion with two key agreements: a signed management contract for the 460-room Corp. Makkah Al-Naseem Hotel, and a memorandum of understanding for a new Dammam hotel development. These strategic moves demonstrate HMH’s balanced approach to serving both business and religious tourism sectors across the GCC.
“These agreements reflect our strategic expansion approach, perfectly aligned with our mission to serve diverse tourism sectors throughout the region,” Abdelaziz added. With more than 2,600 rooms either operational or in development, HMH is positioned to significantly influence the region’s hospitality landscape. The group continues to leverage regional travel trends and government-supported tourism initiatives to drive sustainable growth.
As HMH marked 15 years of participation at ATM, these achievements underscore its evolution as a trusted hospitality partner, delivering innovative, guest-centered solutions across MENA’s dynamic tourism market.


LuLu’s mango festival spotlights local varieties

Updated 03 May 2025
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LuLu’s mango festival spotlights local varieties

LuLu Hypermarket hosted a mango festival, titled “Kingdom of Mangoes,” marking the beginning of a distinguished summer season while highlighting the richness of local products.
The festival was officially launched at LuLu Hypermarket’s Yarmouk branch in Riyadh on April 24. It ran until April 30.
The opening ceremony was attended by Zaid Abdullah Al-Mesheilih, director general of the General Administration of Marketing and Agricultural Associations at the Ministry of Environment, Water, and Agriculture. Speaking at the event, he highlighted LuLu’s support for Saudi farmers and its promotion of local products through innovative promotional activities.
LuLu’s branches in the Eastern Province also held inauguration ceremonies attended by Waleed Al-Shuwairid, director of the Agricultural Department at the Ministry’s Eastern branch. Meanwhile, Reem Ahmed Bahamdein, deputy of the Ministry’s office in Jeddah, participated in launching the western region’s events — reflecting the festival’s widespread presence across the Kingdom.
The festival offered visitors the chance to explore a wide selection of more than 23 premium local mango varieties, along with rare international types.
The activities featured attractive mango displays, interactive entertainment events, and tasting stations that invited visitors to discover unique flavors, creating a festive, family-friendly atmosphere for all.
The festival highlights LuLu’s commitment to supporting local products and contributing to the revitalization of the agricultural sector by showcasing the high quality of Saudi mangoes and providing an effective marketing platform for farmers.
It also underscores the company’s dedication to offering unique shopping experiences that blend entertainment with food education, in alignment with Saudi Arabia’s Vision 2030 goals of economic sustainability.


VentureDive’s AI-powered contact center compliance engine wins ‘Best Analytics Solution of the Year’ award

Updated 03 May 2025
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VentureDive’s AI-powered contact center compliance engine wins ‘Best Analytics Solution of the Year’ award

VentureDive’s AI-powered Compliance and Call Insights Engine was named the “Best Analytics Solution of the Year” at the 9th Middle East Enterprise AI and Analytics Summit. This prestigious accolade highlights the transformative potential of VentureDive’s innovative, AI-first approach to tackling the challenges of modern call/ contact center operations across industries such as BFSI, telecommunications, retail/ CPG, healthcare, e-commerce, and the public sector.

Designed to meet the unique needs of businesses in the Kingdom and MENA region, the AI-powered Compliance and Call Insights Engine leverages generative AI, large language models, and advanced automatic speech recognition to deliver deep, actionable insights. Built with a focus on addressing granular business pain points, the solution enables real-time compliance monitoring, multilingual transcription, and culturally relevant sentiment analysis.

Imran Moinuddin, senior vice president of data and AI at VentureDive, said: “AI empowers contact centers to revolutionize customer interactions by analyzing behaviors at an unprecedented scale. By delivering near real-time insights into both customer and agent dynamics, AI accelerates compliance assurance — achieving in moments what traditional quality review teams would take hours or even days to accomplish. This transformative capability not only enhances operational efficiency but also ensures a seamless, high-quality customer experience.”

The solution’s potential was demonstrated through a successful collaboration with a leading BFSI in Saudi Arabia. In this engagement, the solution automated compliance evaluations, significantly reducing manual review times and exceeding client expectations by delivering more than a 70 percent success rate in fulfilling regulatory and internal quality/ compliance standards. Its ability to accurately transcribe and analyze Arabic and local dialects ensures precision and compliance with regional standards.

Underscoring VentureDive’s commitment to enabling enterprises and startups to become AI-first, Saad Fazil, COO of VentureDive, said: “Building something that truly understands the complexities of the Saudi and MENA markets, especially with Arabic dialects, was a real challenge. We’re not just throwing AI at a problem. We’re using it to make a real difference for our clients. Imagine cutting compliance review times from days to minutes. That’s the kind of tangible impact we’re delivering.”

This recognition reaffirms VentureDive’s ability to drive innovation through AI-powered solutions, empowering organizations to optimize their call/contact center operations, enhance customer satisfaction, and achieve operational excellence.

For more information, please visit VentureDive’s Website.

 


From new Friends to big adventures: Children share what they want on their dream holidays

Updated 03 May 2025
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From new Friends to big adventures: Children share what they want on their dream holidays

As summer approaches, a new global survey has revealed what our young travelers are dreaming about, and it's not just ice cream and cartoons.

From friendship quests to superhero adventures, today's young adventurers are bringing big imagination to their travel wish lists.

The survey was commissioned by Experience Abu Dhabi, the destination brand of the Department of Culture and Tourism – Abu Dhabi, polling over 7,000 children aged 5 to 12 and their parents from across nine countries, including France, Italy, Germany, China, UK, US, and India, as well as UAE and Saudi Arabia.

The data reveals something both unexpected and universal: 90% of children worldwide want holiday activities that help them make new friends.

In an age of screens and streaming, what kids are genuinely craving is real connection.

Whether it's exploring the children's library, splashing at a waterpark, or a day out at the aquarium, these shared adventures can easily help children form new bonds that stretch across the globe.

Additionally, peer influence also plays a powerful role: 95% of kids want to try activities they can tell their friends about, while 91% are inspired by what their friends have done.

While connection is key, imagination still plays a huge role, with 89% of children saying their ideal holiday lets them experience their favorite video game or movie in real life.

These young travelers aren't just watching, scrolling or gaming, they're trying to imagine themselves inside those worlds.

Nouf Mohamed Al-Bushlaibi, executive director of strategic marketing & communications at DCT Abu Dhabi, said: "As both a parent and a marketer, I know firsthand how important it is to really listen to kids, to understand what lights them up, what sparks their imagination, and what makes a holiday unforgettable.

“We commissioned this research to hear what truly matters to children when they look at holidays, and what they told us was inspiring: they want connection, adventure, and the freedom to play out the stories they love. Abu Dhabi brings all of that to life as a place where kids can dream big, try new things, and feel right at home doing it with their loved ones."

As children from around the world revealed what makes a holiday unforgettable, each country had its own standout passion.

In the UAE, 98% of kids said big, exciting adventures are a must.

More than 3 in 4 kids surveyed in India want to visit a museum on holiday.

In the UK, 94% prioritise activities they can talk about with friends.

German children showed a strong interest in cultural food experiences, with 84% wanting to visit a food market.

89% of kids from China want time to relax, play and hang out.

Italian kids stood out for their curiosity, with 95% wanting to try activities they’ve never done before.

French kids gravitated towards water activities, with 97% wanting to spend a day at a waterpark or enjoying water sports.

Children in Saudi Arabia showed a love for variety with 82% wanting to try lots of different cool activities on holiday.

In the US, 85% of children are keen to take part in make-believe activities like being a race car driver or zookeeper for the day.

The takeaway is simple: kids want to follow their passions. They’re looking for a holiday that blends fun, freedom and the chance to explore their interests in their own way.

And they’re looking to do it all with their loved ones.

The research also finds that family time remains sacred, even in today's day and age, with 97% of kids saying that enjoying fun moments with their families is one of their must-haves on their dream holiday.

With a diverse range of attractions dotted across the emirate, Abu Dhabi stands out as a "Totally Recommended" holiday destination for families, entirely children-approved.

As kids look for opportunities to play make-believe roles (85%), Abu Dhabi is setting the stage for them to do it all.

From cruising through Yas Marina Circuit and exciting animal encounters at Emirates Park Zoo, to donning the capes of their favorite superheroes at Warner Bros.

World Abu Dhabi, the emirate is packed with experiences that will make kids feel like they've jumped straight into their dream holidays.

And there’s even more to discover.

At teamLab Phenomena Abu Dhabi, families can explore a world where art comes alive, light reacts to movement and every step sparks a new surprise.

Opening later this year are Zayed National Museum, the national museum of the UAE, and the Natural History Museum Abu Dhabi, which will narrate the story of life on Earth and the origins of our universe.

So, with all of these incredible insights, what does the perfect family holiday look like? That’s exactly what we set out to create, by handing the planning over to the kids themselves.

We asked children to design their dream holiday. Not just what they wanted to see and do, but how they wanted to feel, where they wanted to eat, and what kind of pace made the experience fun.

The result is a seven-day itinerary filled with culture, big adventures, creative play, nature, and moments to slow down.

From waterparks and wildlife to desert discoveries, the itinerary reflects exactly what today's young travelers are looking for.

And because it's shaped by the kids themselves, it speaks their language: curious, imaginative and full of excitement.

Best of all, every part of it can be experienced right here in Abu Dhabi.

With a kids-recommended itinerary, we're handing parents a blueprint to their kids' ultimate dream holiday.

This summer, Abu Dhabi isn't just about what you can do. It's about setting your own pace. Whether you're up for non-stop adventure or slow, easy days with space to wander, everything is close and accessible.

Parents usually need to have kids choose one or two things on a given trip, but Abu Dhabi is the all-in-one family holiday that almost plans itself.

It's everything you want without the "I'm bored" or the "are we nearly there?"... it's a family destination that gives you space to explore, relax, and spend time together, all at your own pace.

Abu Dhabi is recommended because whatever kind of holiday you're looking for, you'll find it.


Bosch and Juffali celebrate 60 years of partnership

Updated 30 April 2025
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Bosch and Juffali celebrate 60 years of partnership

Bosch, a supplier of solutions and services, commemorated its more than 60-year relationship with Juffali Co., one of Saudi Arabia’s largest commercial enterprises. For more than six decades, Juffali has been the representative of Bosch’s automotive aftermarket and power tools business in Saudi Arabia. This milestone was marked at Juffali’s headquarters, with attendees from both organizations, including Khaled Juffali, chairman of Juffali Co.; Per Johansson, vice president and board member of Bosch Middle East; and Haneen Al-Saleh, managing director at Bosch Saudi Arabia regional headquarters.

Speaking on this long-standing partnership, Johansson emphasized the mutual trust, shared values, and strong cooperation that have strengthened Bosch and Juffali’s relationship over the past six decades. “As we recognize our partnership with Juffali, I am happy about our ongoing successful collaboration and joint accomplishments. This enduring relationship enabled us to deliver innovative solutions to our customers following our company’s claim ‘Invented for life.’”

Al-Saleh added: “The 60-year partnership with Juffali underlines our strong collaboration and commitment to progress. By combining our strengths, we continue to support Saudi Arabia’s industrial growth and contribute to the realization of Vision 2030.”

“We at Juffali are committed to supporting Saudi Arabia’s Vision 2030, which aims to diversify the economy and foster growth across various sectors. Our collaboration contributes to key aspects of the vision, including infrastructure development, industrial expansion, and technological innovation. We aim to continue building on our successful history and delivering value to our customers in the Kingdom,” said chairman Juffali.

The ceremony was also attended by notable figures, including Ali Dulaim, group CEO of Juffali Co.; Dana Juffali, board member of Juffali Co.; Husni Rifai, CEO of JTECO; Faisal Charara, group CFO of Juffali Co.; and Mate Muskat, CFO of Bosch Group Middle East.

With more than 12 million vehicles in Saudi Arabia, the demand for repairs and replacement parts is booming. This surge has fostered the growth of independent garages and service chains offering cost-effective alternatives. Additionally, e-commerce platforms specializing in automotive parts are revolutionizing distribution channels, thereby enhancing consumer access to an extensive range of products.

Bosch has successfully introduced state-of-the-art technologies and premium components, such as advanced engine parts and diagnostic tools. Together with Juffali, investments in technician training have equipped workshops with the skills needed for modern vehicles, particularly as automotive technology continues to advance. The partnership also supports independent workshops through the Bosch Car Service Concept, contributing to a stronger automotive repair infrastructure in the Kingdom.

Saudi Arabia’s ambitious Vision 2030 and significant investments in giga-projects have fueled unprecedented growth in the construction sector. With large-scale developments reshaping the nation’s infrastructure, the demand for high-performance tools is at an all-time high. Bosch’s professional power tools and accessories are essential in driving efficiency and precision across these transformative projects.

Bosch Middle East and Juffali earlier this year expanded their long-standing partnership into the home appliances industry through a strategic distribution agreement between Juffali Home Appliances and BSH Middle East. This alliance will grow the presence of Bosch home appliances across Saudi Arabia.