Madinah forum targets improved pilgrim experience

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Updated 23 April 2024
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Madinah forum targets improved pilgrim experience

  • The 3-day event explores new opportunities for Hajj and Umrah services

JEDDAH: The Ministry of Hajj and Umrah, in collaboration with the Pilgrim Experience Program, organized the inaugural Umrah and Ziyarah Forum at the King Salman International Convention Center in Madinah.

The three-day event, taking place from April 22-24, is being held under the patronage of Prince Salman bin Sultan, the governor of the Madinah region.

Prince Salman said that the leadership has prioritized the enhancement of Hajj and Umrah services during the prosperous era of King Salman and Crown Prince Mohammed bin Salman.

He said: “The great honor bestowed by God on this country is a source of pride for all of us and motivates us to improve the level of services provided to the guests of God, to search for ideas, and to conduct studies that would advance the Umrah and visit sector.”




Minister of Hajj and Umrah Tawfiq Al-Rabiah and Governor of Madinah region Prince Salman bin Sultan attend the Umrah and Ziyarah Forum in Madinah. (SPA)

The forum is an opportunity for specialists to communicate and exchange experiences during dialogue sessions and discussion panels, and to develop recommendations that contribute to enriching visitors’ experience, he added.

He also expressed hope that the forum would yield positive outcomes and thanked the minister of Hajj and Umrah, Tawfiq Al-Rabiah, as well as the ministry’s employees, for organizing the forum.

Prince Salman visited the exhibition held in parallel with the forum. It houses more than 100 pavilions showcasing the services offered by tourism and travel companies, Umrah agencies, academic and research institutions, small and medium enterprises and service developers, as well as companies from related sectors such as hospitality, catering, transportation, healthcare, technology, communications, artificial intelligence, banking and insurance.

A documentary about Madinah, an essential component of the Umrah experience, was screened at the forum.

A group of experts and specialists attended, with discussions focused on enriching the Umrah and Hajj experience and aligning with the goals of Vision 2030.

Al-Rabiah also delivered a speech at the forum, highlighting the special attention given by the leadership to the Two Holy Mosques and visitors to the sites.

One of the most important factors in the Kingdom’s Vision 2030, Al-Rabiah said, is the Pilgrim Experience Program, as the Two Holy Mosques are expected to witness the influx of millions of worshippers and visitors, requiring management by security personnel from the Ministry of Interior, and from the General Authority for the Affairs of the Grand Mosque and the Prophet’s Mosque.

One of the program’s primary goals, he added, is to enrich the visitors’ experience. The forum serves as a comprehensive platform where 180 speakers from the Kingdom and abroad can discuss strategies to improve the experience.

Al-Rabiah highlighted the involvement of 28 government entities and more than 3,000 local and international companies, with more than 1,500 agreements expected to be signed over the course of the event.




Minister of Hajj and Umrah Tawfiq Al-Rabiah and Governor of Madinah region Prince Salman bin Sultan attend the Umrah and Ziyarah Forum in Madinah. (SPA)

He noted that visits were made to 24 countries to address challenges faced by pilgrims and visitors, and to introduce them to the facilities provided by the Kingdom.

Al-Rabiah said that over the past two years, more than 19 million people have visited Al-Rawda Al-Sharifa, along with a significant number of unique historical sites connected to the life of the Prophet Muhammad in Makkah and Madinah, with many of the historical sites having been rehabilitated.

He highlighted the ministry’s commitment to providing quality services throughout pilgrim journeys, describing the Grand Mosque as a globally significant destination. Additionally, he announced the launch of the 1966 contact center in nine languages for pilgrim inquiries, catering to both domestic and international audiences.

Fahd bin Mayouf Al-Ruwaili, the ambassador of Saudi Arabia to France and Monaco, and the permanent representative of the Kingdom to UNESCO, also gave a speech highlighting the role of historical and cultural sites in enriching the visitor experience.

During his address, Al-Ruwaili referenced remarks made by Crown Prince Mohammed bin Salman during the previous Hajj season, emphasizing the Kingdom’s honor in serving the Two Holy Mosques and making it a top priority.

The crown prince’s comments demonstrate the Kingdom’s leadership goals toward serving pilgrims, enabling them to perform their worship rituals and achieve the purposes of Hajj, Umrah, or visitation with ease and peace of mind, he added.




The Umrah and Ziyarah Forum in Madinah is taking place from April 22-24. (SPA)

Four significant agreements were signed during the opening ceremony.

The first, between the General Authority for the Affairs of the Grand Mosque and the Prophet’s Mosque and Nusuk, aimed to establish and operate an awareness center for pilgrims.

The second, with the Prince Mutaib bin Abdulaziz Charitable Foundation, created a fund of SR100 million ($26 million) for water supply.

The third agreement, between the General Authority for Awqaf and the Madinah Region Development Authority, focused on repairing and renovating water facilities at the Meeqat of Dhul-Hulayfah.

The fourth agreement, between the General Authority for Awqaf and the Taybah Mosques Association, addressed support for the Quba Mosque’s needs.

The forum consists of six dialogue sessions and 24 workshops, in which 29 experts and specialists will take part. It also includes several competitions, including the Artificial Intelligence Competition in Umrah and a hackathon on historical sites related to the Prophet Muhammad’s life.


How pilgrims can embrace sustainability during Hajj to reduce their environmental impact

Updated 58 min 20 sec ago
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How pilgrims can embrace sustainability during Hajj to reduce their environmental impact

  • Hajj generates millions of tonnes of plastic waste each year, making sustainable solutions critical to protecting the holy sites
  • Pilgrims are being encouraged to think beyond convenience and adopt habits that support the health of the planet and community

RIYADH: As millions of Muslims gather in Makkah for Hajj, concern is growing over the environmental toll of one of the world’s largest annual religious gatherings — particularly the vast quantities of plastic waste left behind.

From water bottles to shopping bags, single-use plastics are a staple at major public events, and Hajj is no exception. Given the sheer volume of pilgrims, this waste can have lasting environmental consequences, unless mitigated by more sustainable choices.

Fortunately, awareness is growing among individuals and organizations about the harm caused by plastic pollution. Many are now turning to greener alternatives to reduce their footprint during the holy season.

Among the most commonly used items are plastic water bottles. With millions expected to be discarded during Hajj, experts and advocates say it is important to replace single-use items with reusable options or eliminate their use altogether.

One local company working to address the issue is Green Bags Saudi, a Jeddah-based provider of sustainable packaging. The company provides reusable bags made from jute, cotton, and canvas as part of its mission to support Saudi Arabia’s move away from disposable plastics.

“We proudly align our efforts with the Saudi Green Initiative, contributing to a greener future through both innovation and local production,” Aboobacker Yousuf, chairman and managing director of the GP Group of Companies that owns Green Bags Saudi, told Arab News.

Green Bags Saudi, a Jeddah-based manufacturer, provides reusable bags made from jute, cotton, and canvas as part of its mission to support Saudi Arabia’s move away from disposable plastics. (Supplied)

Although the company will not be directly involved in this year’s pilgrimage, Yousuf said it strongly advocates for more eco-conscious practices during Hajj.

“We recommend reusable cotton tote bags for carrying personal items, biodegradable hygiene kits, jute or canvas pouches for organizing belongings, and eco-friendly water bottles and cutlery sets,” he said.

“These items not only serve practical needs but also significantly reduce the environmental impact caused by disposable plastics during the event.”

Pilgrims are encouraged to be more conscious of their consumption and waste, and to choose products that support sustainability. (SPA)

Yousuf also encouraged pilgrims to be more conscious of their consumption and waste, and to choose products that support sustainability.

“Choosing reusable items over disposable ones, properly disposing of waste, and minimizing plastic use can make a significant difference,” he said.

“By carrying cloth bags, refilling water bottles instead of buying plastic ones, and using compostable or biodegradable products, every pilgrim can contribute to preserving the holy sites and supporting Saudi Arabia’s broader sustainability vision.”

DID YOU KNOW?

• 506 million tonnes of plastic were produced worldwide in 2022, but only 9 percent were recycled.

• Millions of tonnes of plastic enter the oceans every year, posing a threat to marine life.

• Plastic waste affects soil quality, damages plants, and contributes to groundwater pollution.

• By 2050, the weight of plastic waste present in our oceans could surpass that of fish.

While private companies are taking the lead in promoting eco-friendly alternatives, the public sector is also playing a key role in aligning Hajj services with the sustainability goals of Vision 2030 — a national strategy that seeks to boost quality of life across the Kingdom.

One standout example is the Sustainable Ihram Initiative, launched last month by the Fashion Commission. The program focuses on collecting and recycling textile waste generated by pilgrims, including ihrams, pillows, blankets, and sheets.

By embracing the principles of circular fashion, the initiative merges faith, cultural preservation, and environmental stewardship — aiming to provide visitors with exceptional experiences while protecting natural resources.

The Sustainable Ihram Initiative focuses on collecting and recycling textile waste generated by pilgrims, including ihrams, pillows, blankets, and sheets. (SPA photo)

“The Sustainable Ihram Initiative is a testament to the power of collaboration, reflecting the collective efforts of local and international partners committed to advancing the circular economy within the fashion industry,” said Burak Cakmak, CEO of the Fashion Commission, in comments to the Saudi Press Agency.

As Hajj begins, such efforts underscore a growing sense of shared responsibility for the environment. With the support of private enterprise and government initiatives, more pilgrims are being empowered to make sustainable choices.

By opting for reusable products, minimizing waste, and supporting eco-friendly innovations, pilgrims can help protect the sanctity of the holy sites — and contribute to a more sustainable future for the Kingdom and the planet.

 


Madinah governor hosts Eid Al-Adha reception, highlights Hajj services

Prince Salman bin Sultan receives well-wishers celebrating Eid Al-Adha in Madinah. (Supplied)
Updated 06 June 2025
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Madinah governor hosts Eid Al-Adha reception, highlights Hajj services

  • The governor praised the facilities and services provided to pilgrims performing Hajj and commended the efforts of the relevant authorities

MADINAH: Madinah Gov. Prince Salman bin Sultan received well-wishers celebrating Eid Al-Adha and reaffirmed the Kingdom’s dedication to serving pilgrims and maintaining the Two Holy Mosques.

During the reception, the governor underscored the commitment of King Salman and Crown Prince Mohammed bin Salman to ensuring exceptional care for pilgrims visiting Islam’s most sacred sites.

The ceremony drew a diverse gathering, including senior clerics, government ministers, tribal chiefs, local officials and citizens, who came to offer their best wishes to the prince.

The governor praised the facilities and services provided to pilgrims performing Hajj and commended the efforts of the relevant authorities.

 


Saudi crown prince praises efforts behind Hajj success

Updated 06 June 2025
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Saudi crown prince praises efforts behind Hajj success

  • Prince Mohammed also praised the dedication of government employees and volunteers across all sectors

MINA: Saudi Crown Prince Mohammed bin Salman on Friday lauded the success of this year’s Hajj season, crediting it to the Kingdom’s commitment to serving the Two Holy Mosques and the pilgrims who visit them, the Saudi Press Agency reported.

“The continued success we witnessed today in serving the Guests of God is the result of our blessed country’s efforts in serving the Two Holy Mosques, the holy sites and their visitors,” the crown prince said.

“We will continue to exert all efforts to provide comfort to the Guests of God.”

His remarks came during a reception held at the Royal Court in Mina Palace, where he received Eid Al-Adha well-wishers on behalf of King Salman.

The gathering included senior princes, the Kingdom’s Grand Mufti, high-ranking officials, military commanders involved in the Hajj operation and guests from Gulf Cooperation Council countries.

The crown prince also praised the dedication of government employees and volunteers across all sectors for their role in enabling pilgrims to complete their Hajj rituals safely and peacefully.


Saudi authorities crack down on illegal Hajj entry

Updated 06 June 2025
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Saudi authorities crack down on illegal Hajj entry

  • Penalties include imprisonment, fines of up to SR100,000 ($26,600), public naming of violators, deportation of residents, and a 10-year re-entry ban after sentencing

MAKKAH: The Hajj Security Forces at Makkah’s entrances arrested 18 residents and 31 citizens for transporting 197 individuals without Hajj permits, the Saudi Press Agency reported Friday.

The Ministry of Interior issued administrative decisions through seasonal committees against the transporters, their accomplices, and the unauthorized pilgrims.

Penalties include imprisonment, fines of up to SR100,000 ($26,600), public naming of violators, deportation of residents, and a 10-year re-entry ban after sentencing.

The ministry also called for the confiscation of vehicles used in unauthorized transport and fines of up to SR20,000 for those attempting Hajj without a permit.

In a separate incident, security forces arrested 119 expatriates holding visit visas for violating Hajj regulations by attempting to enter Makkah on foot via a desert route.

All involved individuals were referred to the relevant authorities for legal action, the SPA reported.

Authorities also arrested an Indonesian resident for transporting 24 residents and 23 expatriates with visit visas, attempting to enter Makkah without permits. All were referred to the competent authority.

Earlier, the ministry urged full compliance with Hajj regulations to ensure pilgrim safety and reminded the public that entering Makkah without a Hajj permit from April 29 to June 10 is prohibited.

 


Hajj guests praise Saudi dedication to Islam, Muslims

Updated 06 June 2025
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Hajj guests praise Saudi dedication to Islam, Muslims

  • This year, the Two Holy Mosques Program for Hajj and Umrah is hosting 2,443 pilgrims from 100 countries

MAKKAH: Guests of the Custodian of the Two Holy Mosques Program for Hajj and Umrah have praised Saudi Arabia’s unwavering dedication to Islam and Muslims.

Implemented by the Ministry of Islamic Affairs, the program’s invitation to diverse communities highlights the Kingdom’s commitment to enabling more Muslims to perform Hajj with ease and tranquility.

Pilgrims from Bangladesh and Sri Lanka said the program had a significant humanitarian impact and reflected the Kingdom’s global outreach.

They lauded Saudi Arabia’s rapid infrastructure development, particularly in Makkah and Madinah, which has substantially increased capacity for pilgrims.

The guests commended the exceptional services, meticulous organization and high-quality infrastructure in Mina, Arafat and Muzdalifah.

This year, the program is hosting 2,443 pilgrims from 100 countries, reaffirming Saudi Arabia’s legacy of service to the global Muslim community.