Saudia tops Kingdom’s airlines in May for passenger satisfaction and resolution: GACA 

Saudia emerged with the lowest incidence of complaints among airlines, with only 10 per 100,000 travelers and an impressive 95 percent resolution rate. Supplied
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Updated 23 June 2024
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Saudia tops Kingdom’s airlines in May for passenger satisfaction and resolution: GACA 

RIYADH: Saudi Arabia’s flagship carrier, Saudia, registered the fewest complaints among the Kingdom’s airlines and documented a 95 percent resolution rate, according to official data. 

In its May rankings of air transport service providers and airports, the General Authority of Civil Aviation noted that a total of 1,318 complaints were registered against Saudi airlines. 

As part of its efforts to uphold passenger rights and promote transparency in the aviation sector, the authority has been conducting a monitoring and inspection program to ensure that Saudi airports and carriers adhere to international standards and recommendations. 

This monthly classification, based on traveler complaints received by GACA, considers Saudia, flyadeal, and flynas, as well as multiple airports across the Kingdom. 

Saudia emerged with the lowest incidence of complaints among airlines, with only 10 per 100,000 travelers and an impressive 95 percent resolution rate. 

Following closely, flyadeal recorded 11 complaints per 100,000 passengers, with a resolution rate of 99 percent, while flynas had 13 complaints per 100,000 travelers and a resolution rate of 100 percent. 

The primary grievances centered around issues concerning luggage, flights, and ticketing. 

Among international airports serving over 6 million passengers annually in the Kingdom, King Fahd Airport in Dammam demonstrated good performance, registering a mere three complaints per 100,000 travelers and achieving a 100 percent resolution rate. 

Similarly, Prince Sultan bin Abdulaziz Airport in Tabuk reported only one complaint per 100,000 passengers, with a 100 percent resolution rate. 

Najran Airport stood out among domestic airports with two complaints per 100,000 passengers and a 100 percent resolution rate. 

Emphasizing its commitment to transparency and service excellence, GACA reiterated that the monthly classification report serves to foster fair competition, enhance service quality, and bolster trust among travelers, the Saudi Press Agency reported. 

Furthermore, GACA has equipped airport operators with comprehensive guidelines for handling complaints, underscoring adherence to service agreements and regulatory standards, SPA added. 

Regular workshops conducted by GACA further empower airline and ground service company staff to implement passenger protection measures effectively. 

According to the authority, it maintains multiple communication channels, including phone, email, and social media, open around the clock to enable interaction with travelers and airport visitors. 

The complaints received through these channels often concern issues such as boarding passes, employee behavior, and services for persons with disabilities and limited mobility. 


Saudi-China housing partnerships to enhance as officials meet in Riyadh 

Updated 08 July 2024
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Saudi-China housing partnerships to enhance as officials meet in Riyadh 

RIYADH: Strategic partnerships between Saudi Arabia and China across the municipal and housing sectors are set to enhance following a high-level meeting in Riyadh. 

The Kingdom’s Minister of Municipal, Rural Affairs, and Housing Majid Al-Hogail met with Beijing’s Ambassador Chang Hua at the ministry headquarters in Riyadh to reiterate real estate relations. 

Officials discussed opportunities to strengthen cooperation and partnership in real estate development, contracting, and municipal services, according to a report by the Saudi Press Agency. 

Al-Hogail emphasized the ministry’s commitment to fostering strategic partnerships with China and expressed his aspiration to develop these relationships further, including forming a joint working team to explore new avenues for cooperation. 

The two nations have been continuously cooperating to boost the housing sector. In August 2023, the ministry signed 12 real estate agreements worth SR5 billion ($1.3 billion) with Chinese companies. 

Additionally, the Kingdom’s National Housing Co. signed an agreement with Chinese construction firm CITIC Construction Group last May to establish an industrial city and logistic zones in Saudi Arabia. 

During the meeting, Hua praised the historical and fruitful diplomatic relations between Saudi Arabia and China. 

He highlighted China’s interest in enhancing commercial and investment relations with the Kingdom, particularly in the infrastructure and contracting sectors. 

The ambassador also lauded the successful outcomes of Al-Hogail’s recent visit to China, which set the stage for deeper collaboration. 

This meeting aligns with Saudi Arabia’s active efforts to boost bilateral cooperation across various sectors. 

Earlier in July, Saudi Arabia and Turkiye expanded cooperation in real estate, infrastructure, and waste management, which was highlighted during a three-day official tour by Al-Hogail in Istanbul. 

During that visit, he met with Turkish officials and companies to explore investment opportunities, reflecting Saudi Arabia’s broader strategy to forge strong international partnerships. 

The Saudi real estate market’s rapid advancement, marked by ambitious urban development projects and significant infrastructure investments, continues to attract global interest, emphasizing sustainability and innovation. 


Oil Updates — crude slips as Gaza talks ease supply disruption woes 

Updated 08 July 2024
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Oil Updates — crude slips as Gaza talks ease supply disruption woes 

SINGAPORE: Oil prices slid on Monday after rising for four weeks, as the prospect of a ceasefire deal in Gaza eased geopolitical tensions in the Middle East, while investors assessed potential disruption to US energy supplies from Tropical Storm Beryl, according to Reuters. 

Brent crude futures were down 36 cents, or 0.4 percent, at $86.18 a barrel, as at 09:46 a.m. Saudi time. 

US West Texas Intermediate crude was at $82.71 a barrel, down 45 cents, or 0.5 percent. 

Talks over a US ceasefire plan aimed at ending the nine-month-old war in Gaza are under way, and being mediated by Qatar and Egypt. 

“If anything concrete comes from the ceasefire talks, it will take some of geopolitical bid out of the market for now,” said IG analyst Tony Sycamore based in Sydney. 

The ports of Corpus Christi, Houston, Galveston, Freeport and Texas City closed on Sunday to prepare for Hurricane Beryl, which is expected to make a landfall in the middle of the Texas coast between Galveston and Corpus Christi later on Monday. 

Port closures could bring a temporary halt to crude and liquefied natural gas exports, oil shipments to refineries, and motor fuel deliveries from those plants. 

“While this puts some offshore oil and gas production at risk, the concern when the storm makes landfall is the potential impact it could have on refinery infrastructure,” ING analysts led by Warren Patterson said in a note. 

“Any meaningful disruptions to Texas refinery operations will likely support refined product cracks.” 

IG’s Sycamore said there is also a good chance of US data showing another large weekly draw in US oil inventories amidst peak driving season, which will be supportive for oil prices. 

WTI gained 2.1 percent last week after data from the Energy Information Administration showed stockpiles for crude and refined products fell in the week ended June 28.  

“WTI has had a very good run, though, having rallied 15 percent from the early June low,” Sycamore said, adding that the benchmark could see strong resistance between $85.50 and $87.50 based on technical charts. 

The number of operating oil rigs in the US was unchanged at 479 last week, holding at its lowest since December 2021, Baker Hughes said in its weekly report on Friday. 

Oil prices were also supported last week by hopes of interest rate cuts following US data on Friday that showed inflation is easing and job growth slowing. 

Lower interest rates can boost economic activity and increase crude oil demand. 

Investors were also watching for any impact from elections in the UK, France and Iran last week on geopolitics and energy policies. 

France faced potential political deadlock after elections on Sunday threw up a hung parliament while Iranians chose Masoud Pezeshkian as their new president, a relative moderate who beat a hard-line rival in the election.


Closing Bell: Saudi main index rose to close at 11,688 

Updated 07 July 2024
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Closing Bell: Saudi main index rose to close at 11,688 

RIYADH: Saudi Arabia’s Tadawul All Share Index rose on Sunday, gaining 29.95 points, or 0.26 percent, to close at 11,688.61. 

The total trading turnover of the benchmark index was SR3.93 billion ($1.04 billion) as 139 of the stocks advanced while 87 retreated.    

Similarly, the Kingdom’s parallel market Nomu gained 244.80 points, or 0.94 percent, to close at 26,154.75. This comes as 33 of the listed stocks advanced while 32 retreated.  

Meanwhile, the MSCI Tadawul Index also gained 1.31 points, or 0.09 percent, to close at 1,455.96. 

The top-performing stock of the day was Saudi Research and Media Group, with its share price surging by 9.94 percent to SR236.60. 

Other top performers include Al-Baha Investment and Development Co. as well as the Mediterranean and Gulf Insurance and Reinsurance Co. 

The worst performer was Saudi Reinsurance Co., whose share price dropped by 6.69 percent to SR25.80.  

The top underperformers included Anaam International Holding Group and Al-Yamamah Steel Industries Co. 

On the announcements front, Almarai Co. released its interim condensed consolidated financial results for the period ending on June 30. 

According to a statement on Tadawul, the company reported a 10 percent increase in net profits, reaching SR1.3 billion in the first half of 2024 compared to the same period a year earlier.  

The rise in net profits is primarily attributed to higher revenue growth, effective cost management, a favorable product mix, and stable commodity costs.  

In addition, Saudi Advanced Industries Co. disclosed its interim financial results for the first half of 2024 in a bourse filing, reporting a net profit of SR217 million. This marks a 200 percent increase compared to the same period in 2023, driven by increased revenue despite rises in general and administrative expenses, financing costs, and zakat expenditures. 

Meanwhile, Jahez International Co. for International Systems Technology has initiated a transfer request to move from the parallel market to the main market.  

The request, approved by the board, was submitted via the regulatory online portal, as stated in a Tadawul statement. Further updates on the transfer process will be communicated as they unfold. 


ASEAN economies in stable state against external shocks, QNB says  

Updated 07 July 2024
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ASEAN economies in stable state against external shocks, QNB says  

RIYADH: Capital flows and economic resilience have positioned the Association of Southeast Asian Nations financial markets in a relatively stable state, according to Qatar National Bank.  

In its latest economic commentary, QNB highlighted the robustness of large ASEAN economies — Indonesia, Thailand, Malaysia and the Philippines — against sudden changes in risk sentiment and capital flows.  

QNB’s analysis focused on assessing the external vulnerability of these economies, examining their external financing needs and the overall level of official foreign exchange reserves.  

The commentary noted that strong FX reserves act as a crucial buffer to absorb external shocks, and these reserves should be evaluated in context with short-term external financing requirements and other macroeconomic indicators.  

Thailand remains well positioned to handle sudden capital flow changes, even with international tourism not yet back to pre-pandemic levels.  

The country continues to run sizable current account surpluses, which have enabled it to accumulate $221 billion in official FX holdings, covering 209 percent of the International Monetary Fund reserve adequacy metric.

The IMF reserve adequacy metric assesses a country’s FX reserves to ensure they can cover short-term external debt, potential trade imbalances, import costs and capital flight risks, therefore maintaining financial stability and investor confidence.  

Malaysia, a major producer of manufacturing goods and commodities, also shows resilience. The country has consistently run current account surpluses as a net exporter of oil and soft commodities.  

Despite tighter reserve adequacy metrics compared with Thailand, Malaysia’s central bank holds $113 billion in FX holdings, covering 115 percent of the IMF reserve adequacy metric.  

The Philippines, as a net external borrower with current account deficits, faces different challenges. The country’s large trade deficit, partially offset by remittances from expatriates, is expected to amount to about 2 percent of gross domestic product.  

However, the Philippines holds $103 billion in official FX reserves, covering 196 percent of the IMF reserve adequacy metric, providing a significant cushion against external shocks.  

Indonesia, traditionally the most exposed to external shocks of the large ASEAN countries, has returned to a current account deficit position after a brief period of surplus driven by a commodity boom.  

The country is expected to run a current account deficit of about 1 percent of GDP this year, with the deficit likely to persist due to ongoing capital expenditure projects. 

Indonesia’s official FX reserves amount to $136 billion, covering 112 percent of the IMF reserve adequacy metric. 


Saudi Re boosts capital by $71m in PIF subscription deal

Updated 07 July 2024
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Saudi Re boosts capital by $71m in PIF subscription deal

RIYADH: Saudi Reinsurance Co. plans to increase its capital by SR267.3 million ($71 million) through a strategic subscription agreement with the Public Investment Fund, aimed at enhancing its financial position. 

The binding subscription agreement, signed on July 4, will see the Kingdom’s first reinsurance company raise its capital from SR891 million to SR1.15 billion. This increase will be achieved through the issuance of 26.73 million new ordinary shares, each valued at SR10, according to a recent bourse filing. 

The new shares, representing 30 percent of the company’s current capital, will be fully subscribed by PIF at a subscription price of SR16 per share, resulting in a total subscription amount of SR427.68 million.  

This transaction will give PIF a 23.08 percent ownership stake in the company following the capital increase.  

The agreement, initially outlined in a non-binding memorandum of understanding on Oct. 8, 2023, and extended on Dec. 25, 2023, for an additional six months, underscores the growing business environment within the Kingdom.  

Saudi Re’s capital increase, supported by PIF’s subscription, enhances its financial strength and competitive position.  

This capital increase aligns with Saudi Arabia’s Vision 2030 goals, promoting a robust investment climate, economic diversification, and bolstering the Kingdom’s insurance sector. 

Finalization of the capital increase is subject to approvals from regulatory bodies including the Insurance Authority, Capital Market Authority, Saudi Stock Exchange, and the company’s Extraordinary General Assembly. 

Upon completion, Saudi Re will appoint three PIF-nominated members to its board of directors.  Al Rajhi Financial Co. is serving as the financial advisor to Saudi Reinsurance Co., while GIB Capital is advising PIF on the transaction. 

Earlier this year, the Kingdom’s sovereign wealth fund raised its stake in Middle East Paper Co. to 23.08 percent through a similar capital infusion. 

In a press statement, PIF stated that the deal will empower MEPCO to expand its production, enhance operational efficiency, and contribute to environmental stability. This move aligns with PIF’s sustainability goals and reflects its commitment to fostering environmentally responsible practices in the acquired company.