How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Updated 02 August 2024
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How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

  • Minerva is a specialized AI technology that moderates text, audio and behavioral data to detect toxicity on FACEIT’s gaming platform
  • Players caught harassing, cheating, or undermining account integrity can be temporarily banned or face a multi-year suspension

RIYADH: As the world’s leading online platform for competitive gaming, FACEIT is leveraging the power of artificial intelligence to ensure a safe environment for its global — and growing — 25 million user community.

The FACEIT platform uses Minerva, a specialized AI technology that can understand in-game actions and other non-text chat behaviors, identifying trends that suggest poor sportsmanship beyond explicit statements.

Minerva has documented more than 4 billion messages on the esports platform and has implemented more than 5 million corrective actions to improve player interactions and police bad behaviors.

FACEIT is the digital platform offering of ESL FACEIT Group, a gaming and esports company procured for $1.5 billion in 2022 by Saudi Arabia’s Savvy Games Group, which is 100 percent owned by the country’s Public Investment Fund.

The industry as a whole is already immensely profitable. In 2023, the global online gaming market generated approximately $26.14 billion in revenue, which translates to 9.8 percent growth compared to the previous year, according to Statista.

Saudi Arabia is considered a key market. A report by the US-Saudi Business Council found that more than 68 percent of young Saudi Arabia citizens and 58 percent of the population as a whole self-identify as gamers

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According to Maria Laura “Lulu” Scuri, vice president of labs and community integrity at ESL FACEIT Group, more than 80 percent of gamers have reported experiencing harassment in a multiplayer game, while 28 percent stopped playing their favorite games because of toxic behaviors.

“Toxicity and harassment take many shapes and forms, ranging from in-game actions (griefing and sabotaging teammates) to verbal and text abuse (mic spam, insults and cursing) to targeted attacks based on a player’s identity (sexism, racism and more),” Scuri told Arab News.

“Negative in-game interactions make it more difficult for individuals to enjoy their play time, forge meaningful relationships with others, and connect with a community that, overall, tends to provide a positive experience.”




Maria Laura “Lulu” Scuri.

Scuri says AI tools like Minerva help human moderators make quicker and better decisions to fight toxicity at a scale that would not otherwise be possible.

“These systems don’t only protect users but encourage positive play, be it by acknowledging players’ impact on improving their community and the FACEIT platform.”

Scuri says the system is “almost human” in its judgment and performance “thanks to the wealth of data Minerva has analyzed.”




To ensure a safe environment, Minerva provides anti-cheat and chat moderation. (Screen grab from FACEIT platform)

“The AI has a human-like understanding of interpersonal interactions. For example, not every curse word or piece of slang is malicious,” she said.

“Instead, Minerva looks for patterns in behavior and the full context of text and voice messages to determine if behavior is worthy of a flag. As a whole, this work allows FACEIT to not only efficiently identify bad behavior, but do so at a scale that meaningfully shapes how players experience their favorite games.”

Popular multiplayer first-person shooter game “Counter-Strike 2” was released on the FACEIT platform in September last year, allowing players to join communities. In addition, they can join or host matches on private servers, participate in community tournaments, or qualify for the FACEIT Pro League.

DID YOUKNOW?

• FACEIT is an esports platform founded in 2012 that administers leagues for games including ‘Counter-Strike 2,’ ‘League of Legends,’ ‘Rocket League,’ and ‘Rainbow Six Siege.’

• In 2022, FACEIT and esports company ESL were acquired by Savvy Games Group, a holding company owned by Saudi Arabia’s Public Investment Fund, for a combined $1.5 billion.

• FACEIT’s Minerva engine is a specialized AI technology that analyzes and moderates text, audio and the behavioral data of players to detect toxicity and other abuses.

To ensure a safe environment, Minerva provides anti-cheat and chat moderation.

“Each game title and community is different, and moderation needs to reflect that,” said Scuri. “Whether it be adjusting to the ways players communicate with each other — text, voice and more — or the in-game actions that correlate with bad behavior, context is key.

“Instead of just punishing bad behavior, FACEIT is taking steps to reward positive play, encouraging the players who make a strong, positive impact in-game to continue to set an example for their community.”




(Screen grab from FACEIT platform)

There are, however, several punishments that Minerva can dish out if users act out.

Players who violate FACEIT’s code of conduct may be temporarily banned, face multi-year suspension from participating in games or accessing their accounts, or receive a warning. Meanwhile, “cooldowns” are time-based restrictions placed on accounts for smaller infractions.

Ban lengths vary based on the severity of the offense and the number of times a user has repeated the behavior. These offenses fall into three main categories: toxicity, subversion of account integrity, and cheating.

INNUMBERS

$26.14 billion Global online gaming revenue in 2023. Source: Statista

$32.56 billion Projected global online gaming revenue in 2027.

1.13 billion Number of online gamers worldwide.

Toxicity includes acts of harassment, encouraging self-harm, spamming, posting offensive content, griefing, ghosting, blocking, team flashing or intentional team damage, abuse of the platform’s reporting system, and abuse of its live admins.

Violations of account integrity can include account sharing, ban evasion, boosting or ladder abuse, multi-accounting, and smurfing or intentional de-ranking.

If a player is caught cheating, they can be banned for two years. Any user caught evading a cheating ban on a new account will have it permanently banned and deleted. The cheating ban of the original account will also be extended for another two years.

It is hoped that the automatic detection of such violations by Minerva will make competitive gaming much fairer, match players more effectively, and ensure the online environment is both safe and enjoyable.
 

 


KSrelief’s humanitarian and relief efforts continue

Updated 02 February 2025
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KSrelief’s humanitarian and relief efforts continue

RIYADH: The King Salman Humanitarian Aid and Relief Center’s (KSrelief) humanitarian and relief efforts continue with the distribution of food, hygiene supplies as well as the provision of emergency transport services.

In in Ma’arrat Misrin of Syria’s Idlib Governorate, KSrelief handed out 672 food boxes and 672 hygiene kits as part of the second phase of the food aid and hygiene kit distribution project for populations affected by the earthquake in 2025.

In Lebanon’s Akkar Governorate and Miniyeh district, the aid agency during the past week distributed 175,000 bags of bread to Syrian and Palestinian refugees as well as residents of host communities. The initiative was part of the fourth phase of Al-Amal Charitable Bakery Project in the country.

In the Battagram and Buner districts of Khyber Pakhtunkhwa province, as well as the Sukkur district in Sindh province of Pakistan, 2,160 food packages were given to families in flood-affected areas as part of the Food Security Support Project 2025

Meanwhile, KSrelief delivered 125 tonnes of dates to Sudan as a gift from the Kingdom.

In north Lebanon, the KSrelief-funded ambulance service of Subul Al-Salam Social Association in the Miniyeh district carried out 61 missions during the past week, including transporting patients to and from hospitals and treating burn injuries.


Women participation in Riyadh camel racing event doubles

Updated 02 February 2025
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Women participation in Riyadh camel racing event doubles

  • The increase in the number of participating women camel riders has also contributed to a rise in the prizes

RIYADH: Women participation in the camel racing event at the Custodian of the Two Holy Mosques Camel Festival 2025 has increased by 100 percent compared to the first edition last year, the Saudi Press Agency reported.

Encouraged by the significant development, the organizing committee has decided to add a second race, which includes 18 Saudi female camel riders.

Organized by the Saudi Camel Federation, the festival's second edition kicked off on January 27 at the Janadriyah Camel Race Track in Riyadh. The competitions will conclude on Wednesday.  

The total value of prizes exceeds SAR 70 million.

The increase in the number of participating women camel riders has also contributed to a rise in the prizes. (SPA photo)

During last year's edition of the festival, 15 female camel riders competed, representing nine countries: Britain, France, Germany, Iran, Jordan, Oman, Saudi Arabia, the United Arab Emirates and Yemen.

In this year's edition, the number of female riders has risen to 30 from 12 countries: Algeria, Bahrain, Britain, France, Germany, Oman, Poland, Saudi Arabia, Switzerland, UAE, US and Yemen.

The increase in the number of participating women camel riders has also contributed to a rise in the prizes, from SAR188,000 to SAR 376,000, with the first-place female rider receiving SAR60,000, SPA said.


Multidisciplinary art residency captures spirit of Jeddah’s Al-Balad

Updated 01 February 2025
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Multidisciplinary art residency captures spirit of Jeddah’s Al-Balad

  • Bait Shouaib Residency brings together diverse creatives to reflect on ‘movement’ in historic district

JEDDAH: Athr Foundation’s Bait Shouaib Arts Residency in Al-Balad district brought together a filmmaker, curator and two artists, fostering interdisciplinary collaboration over an eight-week program.

The Moving Narratives cycle explored the theme of movement through diverse lenses and transformed the historic Bait Shouaib into an active participant in the creative process.

The exhibition, which was open last month as part of this year’s Islamic Arts Biennale, welcomed visitors to witness interpretations of Jeddah’s cultural and historical essence through contemporary art.

Hayfa Algwaiz created a site-specific mobile installation in Bait Shouaib’s stairwell, or minwar. (Supplied)

Residency director and senior program manager at Athr Foundation, Ibrahim Romman, highlighted the program’s impact and told Arab News: “Each resident’s exploration of ‘movement’ became an invitation to reflect on how stories, spaces and identities shift and intersect.

“Together, their work offered a richly layered response to the theme, presenting interdisciplinary perspectives that bridged the historical with the contemporary.”

Sudanese artist Rund Alarabi has created a poetic video installation bridging the cultural and architectural legacies of the port cities of Jeddah and Suakin, Sudan.

Vietnamese curator Nhat Q. Vo centered his project around Al-Shafi’i Mosque. (Supplied)

Her project delves into the undocumented and intangible aspects of collective memory. She told Arab News: “Living between Frankfurt, Khartoum and Jeddah has fed my practice with various materials and unraveled new ways of misunderstanding. This has led me to question what I consider to be given and rethink my understanding of global and local consensus.”

Featuring sensory elements such as soundscapes composed of everyday cooking utensils, her installation forges an intimate connection to cultural memory. “Sound and moving images act as vessels that challenge our understanding of reality. They highlight overlooked aspects of our existence by infiltrating beyond our preconceived assumptions,” she said.

Filmmaker Nada Al-Mojadedi drew inspiration from Hejazi folklore to craft an immersive narrative that seamlessly blends performance, textiles and moving images. Her dual-room installation transformed her studio into a theatrical set, inviting visitors to journey through time.

Sudanese artist Rund Alarabi’s video installation bridged the architectural legacies of the port cities of Jeddah and Suakin, Sudan. (Supplied)

Al-Mojadedi explained: “I wanted to blur the lines between performer and observer, offering an intimate reflection on identity and memory.”

Speaking about her approach to the theme, she added: “For me, movement transcends the physical; it embodies the unseen — a constant, evolving force of imagination, a ‘quantum dance’ through time and space. This concept guided my exploration of Hejazi folklore, where I intertwined heritage with newly crafted urban legends.

“Immersing myself in Al-Balad’s vibrant life and stories, and inspired by my connection to Bait Shouaib and a visiting butterfly, I created Haleema, a Hejazi urban legend inspired by the untold stories of women who once lived in these spaces.”

Reflecting on her creative process, Al-Mojadedi said: “My work layers the personal with the performative, reimagining space as both a site of storytelling and an active participant in the narrative. Being part of this residency was an enriching experience that allowed us to delve into the dynamic cultural tapestry of Al-Balad and contribute our individual narratives to its enduring story.”

Similarly, another artist, Nhat Q. Vo, a Vietnamese curator and cultural worker, explored the transient histories of Jeddah’s migrant worker communities, centering his project around Al-Shafi’i Mosque, a hub of cultural exchange.

“When I arrived in Al-Balad, I was drawn to its physical environment and the untold stories of the laborers who sustain Historic Jeddah. At first, the language barrier made it difficult to connect, but my discovery of Al-Shafi’i Mosque changed everything.

“The sight of people gathering for iftar, united by faith despite their differences, inspired me to represent their stories through their shared rituals rather than words.”

Speaking about how architecture informed his creative approach, he said: “Architecture became a vessel for these narratives, a place where diverse communities converge. Using over 70 meters of fabric to replace the plastic sufra at the mosque, I allowed the material to absorb the traces of shared meals and human connection.

“The fabric, marked by food crumbs, oil stains and creases, became a tangible record of collective memory. For me, the real inspiration comes from the people whose lives and routines shape the rich tapestry of these spaces.”

Riyadh-based artist and architect, Hayfa Algwaiz, has created a site-specific mobile installation in Bait Shouaib’s stairwell, or minwar, exploring the interplay between movement, space and architectural elements.

Activating the stairwell as a dynamic participant in her narrative, she said: “The subtle movement of the mobile mirrored the ephemeral qualities of light, air and transition experienced in Al-Balad. By focusing on a single element, I was able to honor the historic significance of the space while introducing contemporary artistic interpretations.”

Elaborating on her approach, she said: “As an artist and architect, I strive to bridge the past and the present by focusing on elements that connect them, such as the framed openings in historic structures like Bait Shouaib. These openings, adorned with intricate ornamentation, are constants that I deconstruct and reconstruct to reflect our contemporary times.

“In Saudi Arabia’s rapidly changing urban landscape, I aim to spark a dialogue around what should be preserved and what can evolve. By reinterpreting traditional materials, spatial layouts and ornamentation into modern expressions, I hope to honor our cultural identity while embracing the future.”

Animated by natural airflow, her installation reflects the residency’s ethos of bridging tradition with innovation.

“Architecture has the potential to transform into a living, breathing entity, and I sought to capture that essence,” she said.

 


Saudi ambassador meets member of Mauritius National Assembly

Updated 01 February 2025
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Saudi ambassador meets member of Mauritius National Assembly

  • They discussed bilateral relations and ways to enhance them, as well as other topics of common interest

PORT LOUIS: Saudi Ambassador to Mauritius Fayez bin Meshal Al-Temyat recently met with Rubna Daureeawo, member of the Mauritius National Assembly​, according to a post on the Saudi embassy’s account on X.

During the meeting, they discussed bilateral relations and ways to enhance them, as well as other topics of common interest.

In a separate meeting, Al-Temyat met with Shirin Aumeeruddy-Cziffra, speaker of the national assembly, and discussed relations between Saudi Arabia and Mauritius and ways to strengthen them.

 


Makkah hosts 10th international military Qur’an contest

Updated 01 February 2025
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Makkah hosts 10th international military Qur’an contest

  • 179 participants from 32 Islamic countries to compete, promote moderate Islamic values

MAKKAH: The 10th International Military Qur’an Memorization Competition launched on Saturday in Makkah, attracting 179 participants from 32 countries.

Organized by the General Administration of Religious Affairs of the Armed Forces under the patronage of Defense Minister Prince Khalid bin Salman, the event promotes the significance of the Qur’an, encourages its memorization, and highlights Saudi Arabia’s role in serving Islam’s holy book and as the custodian of Islam’s holiest sites.

The competition features six categories: full Qur’an memorization; 20-part, 10-part, five-part, and three-part memorization; and a special category for recitation and tajweed (proper pronunciation).

Parallel activities include a Qur’anic forum for religious affairs directors and imams, showcasing Saudi Arabia’s efforts in Qur’an printing, translation, and distribution.

The forum also discusses the Qur’an’s moral values, the Kingdom’s contributions through its ministries, and the impact of tajweed on understanding the Qur’an.

Additionally, the General Administration of Religious Affairs offers training programs for religious affairs personnel across the armed forces, focusing on Qur’anic teaching methods and enhancing the skills of instructors and competition judges.

Maj. Gen. Mesfer Al-Issa, director of the General Administration of Religious Affairs and competition supervisor, described the event as a significant initiative to honor the Qur’an.

Al-Issa emphasized the Kingdom’s commitment to hosting this event, reflecting the leadership’s dedication to serving the Qur’an.

In an interview with Arab News, he highlighted the event’s profound impact on participants, especially as it takes place in the holy cities of Makkah and Madinah.

Al-Issa said that the Qur’an guides soldiers, shaping their character and values, and encouraging psychological, behavioral, and spiritual stability.

Soldiers grounded in the Qur’an and Sunnah are more balanced and resilient, contributing to the development of morally and spiritually strong armed forces, he said.

The 14-day event will include 10 days in Makkah before moving to Madinah for four days, where participants will visit the Prophet’s Mosque and other Islamic landmarks.

Judges, including imams from the Two Holy Mosques and Qur’anic scholars, use an advanced electronic evaluation system called “Insaf” (Fairness) for transparent scoring.

Contestants receive immediate feedback on memorization, pronunciation, tajweed, and error rates.

Al-Issa said that soldiers are selected through year-long national competitions to identify top military memorizers.

The competition also serves as a platform for military personnel from Islamic nations to promote moderate Islamic values and a proper understanding of the Qur’an through scientific forums.

Al-Issa said that the competition strengthens the Qur’an’s role in Islamic armed forces, supporting efforts to memorize, recite, and reflect on its teachings.

This helps build a generation of soldiers rooted in Islamic knowledge and guided by noble values, he added.