AT THE END of January 2012, the Ministry of Commerce issued a decision to abolish the service charge imposed by restaurants in addition to the prices of items on the menu, and the ministry gave a two months’ notice to the food industry providers to remove the extra fees from the menus.
Certainly this decision is in the interest of the consumer and in line with global customs, which leaves the customers to assess the level of service themselves, and reward the waiter to the rate of 10% to 20% maximum. Some countries including the United States and the United Arab Emirates consider these added fees to be illegal, while other countries such as the United Kingdom recognize the service charges, but ensure the right of the consumer of non-payment or reducing it in the event of dissatisfaction with service. But the current situation in Saudi Arabia makes us wonder: Have we benefited from the cancellation of the service charges in restaurants?
Saudi newspapers’ review of the overall situation since the launching of the decision to cancel the service charge after the deadline of 60 days indicates that the restaurants not only canceled service charges, which were estimated previously in the range of 15%, but actually doubled the value of those charges within the new menu prices.
A week before the deadline, specifically on March 22, Asharq Alawsat newspaper published a statement by Nasser Atawaim, president of the Consumer Protection Association about the “near the release of a list of penalties and fines on restaurants and cafes in Saudi Arabia that have not committed to implementing the decision of the Ministry of Commerce and Industry regarding the cancellation of the service charges imposed.” He further explained that the ministry has asked the municipalities to keep copies of price lists before the implementation of the new law, and to be vigilant of raising prices after the deadline.
After the deadline Asharq Alawsat newspaper published on April 12, a story with the title: “Trade: Leaves the consumer the choice to accept restaurant menu prices” stating that the Consumer Protection Association has denied any move to impose prices on the providers of such services, leaving the option for the consumer as there are many alternatives!
In fact, people soon realized that the decision to cancel service charges led to the increase in the price menus in excess of the value of service charges. An investigation conducted by Al-Madinah newspaper. In the report, which was published on April 24, under the title: “The increase offsets the cancellation of the service charges from menus.. And citizens are demanding price control,” the report also pointed out that the deletion of service charges have raised the prices of meals in the city of Jeddah by 25 percent.
In the past month I made a number of observations in several restaurants, where I saw my favorite restaurant offer a new menu poor in quality and free from images and there are no changes in terms of meals other than the prices which have increased by as much as 25%. I also visited another restaurant that canceled the service charges while reducing the number of employees, thus providing slow service by surly waiters and it took almost an hour for our meals to be served. In yet another restaurant they replaced high quality butter provided with appetizers with lower quality butter and added more water and sugar to fresh juices. A world-famous restaurant adopted by creating new dishes at a higher cost.
The bottom line is, there is no doubt that the decision of the Ministry of Commerce not to impose any additional charges to the prices of food and beverages was intended to protect the consumer, but the way of dealing with the resolution reflected negatively on the consumer, increased restaurant prices and made service worse, all of which happen before the eyes of the Consumer Protection Association that seems to stand idly by after confirmation by its chief executive recently that they only have twenty employees most of them collaborators, and that the budget allocated to it does not exceed five million riyals!
Saudi restaurants: Hot new menus, flaming prices
Saudi restaurants: Hot new menus, flaming prices
LuLu signs MoU to serve Indonesian Hajj pilgrims
LuLu Hypermarkets Saudi Arabia has signed an agreement with the Indonesian Hajj board to welcome Indonesian Hajj pilgrims with service and care. This landmark agreement highlights LuLu’s commitment to fostering international collaborations and delivering high-quality products and services to global audiences.
The MoU was signed by Shehim Mohammed, director of LuLu Hypermarkets, Saudi Arabia, and Harry Alexander, member of executive board, Hajj Fund Management Agency of Indonesia, known as BPKH. Other dignitaries present at the signing ceremony included Saleem V.I., chief operating and strategy officer/ executive director, LuLu Group International; Rafeek Mohammed Ali, regional director, LuLu Hypermarket, western region, Saudi Arabia; and Bagas Haryotejo, head of the Indonesian Trade Promotion Center in Jeddah.
“This new partnership will enable LuLu Hypermarkets to serve the needs of Indonesian pilgrims during their Hajj journey,” the retail giant said in a statement. “With its extensive network of hypermarkets across Saudi Arabia and its reputation for quality, affordability, and excellence, LuLu is well-positioned to provide tailored solutions that cater to the unique requirements of Hajj pilgrims.”
Saleem said: “We are honored to join hands with the Indonesian Hajj board to serve the needs of pilgrims during one of the most important journeys of their lives. This MoU reflects our commitment to excellence and underscores LuLu’s role as a trusted partner in the global retail industry. We look forward to supporting Indonesian Hajj pilgrims with the highest standards of service and care.”
Meanwhile, Alexander said: “Partnering with LuLu Hypermarkets, a brand synonymous with quality and reliability, is a significant step toward ensuring that Indonesian pilgrims have access to the best services during their pilgrimage. We are confident that this collaboration will set new benchmarks in meeting the needs of our pilgrims.”
Bride, groom, spy: India’s wedding detectives
- As more Indian marry for love, families engage sleuths with high-tech spy tools to investigate prospective partners
- Some families want background checks while partners after marriage use spies to confirm a suspected affair
NEW DELHI: From an anonymous office in a New Delhi mall, matrimonial detective Bhavna Paliwal runs the rule over prospective husbands and wives — a booming industry in India, where younger generations are increasingly choosing love matches over arranged marriage.
The tradition of partners being carefully selected by the two families remains hugely popular, but in a country where social customs are changing rapidly, more and more couples are making their own matches.
So for some families, the first step when young lovers want to get married is not to call a priest or party planner but a sleuth like Paliwal with high-tech spy tools to investigate the prospective partner.
Sheela, an office worker in New Delhi, said that when her daughter announced she wanted to marry her boyfriend, she immediately hired Paliwal.
“I had a bad marriage,” said Sheela, whose name has been changed as her daughter remains unaware her fiance was spied on.
“When my daughter said she’s in love, I wanted to support her — but not without proper checks.”
Paliwal, 48, who founded her Tejas Detective Agency more than two decades ago, says business is better than ever.
Her team handles around eight cases monthly.
In one recent case — a client checking her prospective husband — Paliwal discovered a decimal point salary discrepancy.
“The man said he earns around $70,700 annually,” Paliwal said. “We found out he was actually making $7,070.”
It is discreet work. Paliwal’s office is tucked away in a city mall, with an innocuous sign board saying it houses an astrologer — a service families often use to predict an auspicious wedding date.
“Sometimes my clients also don’t want people to know they are meeting a detective,” she laughed.
Hiring a detective can cost from $100 to $2,000, depending on the extent of surveillance needed.
That is a small investment for families who splash out many times more on the wedding itself.
It is not just worried parents trying to vet their prospective sons or daughters-in-law.
Some want background checks on their future spouse — or, after marriage, to confirm a suspected affair.
“It is a service to society,” said Sanjay Singh, a 51-year-old sleuth, who says his agency has handled “hundreds” of pre-matrimonial investigations this year alone.
Private eye Akriti Khatri said around a quarter of cases at her Venus Detective Agency were pre-marriage checks.
“There are people who want to know if the groom is actually gay,” she said, citing one example.
Arranged marriages binding two entire families together require a chain of checks before the couple even talk.
That includes financial probes and, crucially, their status in India’s millennia-old caste hierarchy.
Marriages breaking rigid caste or religious divisions can have deadly repercussions, sometimes resulting in so-called “honor” killings.
In the past, such premarital checks were often done by family members, priests or professional matchmakers.
But breakneck urbanization in sprawling megacities has shaken social networks, challenging conventional ways of verifying marriage proposals.
Arranged marriages now also happen online through matchmaking websites, or even dating apps.
“Marriage proposals come on Tinder too,” added Singh.
The job is not without its challenges.
Layers of security in guarded modern apartment blocks mean it is often far harder for an agent to gain access to a property than older standalone homes.
Singh said detectives had to rely on their charm to tell a “cock and bull story” to enter, saying his teams tread the grey zone between “legal and illegal.”
But he stressed his agents operate on the right side of the law, ordering his teams to do “nothing unethical” while noting investigations often mean “somebody’s life is getting ruined.”
Technology is on the side of the sleuths.
Khatri has used tech developers to create an app for her agents to upload records directly online — leaving nothing on agents’ phones, in case they are caught.
“This is safer for our team,” she said, adding it also helped them “get sharp results in less time and cost.”
Surveillance tools starting at only a few dollars are readily available.
Those include audio and video recording devices hidden in everyday items such as mosquito repellent socket devices, to more sophisticated magnetic GPS car trackers or tiny wearable cameras.
The technology boom, Paliwal said, has put relationships under pressure.
“The more hi-tech we become, the more problems we have in our lives,” she said.
But she insisted that neither the technology nor the detectives should take the blame for exposing a cheat.
“Such relationships would not have lasted anyway,” she said. “No relationship can work on the basis of lies.”
Saudi Arabia expresses condolences to Azerbaijan after deadly plane crash
- Kingdom extends sympathies to victims’ families
RIYADH: Saudi Arabia’s Ministry of Foreign Affairs has expressed its heartfelt condolences and sympathies to the families of those who lost their lives in a plane crash near Aktau, Kazakhstan, on Wednesday.
The Kingdom also extended its sympathies to the government and people of Azerbaijan, wishing a swift recovery to the injured, the Saudi Press Agency reported.
On Wednesday morning, a passenger plane traveling from Azerbaijan to Russia crashed near Aktau, western Kazakhstan, with 62 passengers and five crew members on board.
Later, Kazakh authorities announced that 28 people had survived and that Azerbaijan Airlines had operated the plane.
Unverified video footage circulating on social media platforms appeared to show the plane bursting into flames as it struck the ground, with thick black smoke rising afterward.
Ousted Bangladesh PM Hasina’s son denies graft in $12.65 billion nuclear deal
- Bangladesh’s Anti Corruption Commission has launched corruption inquiry into Rooppur Nuclear Power Plant project, backed by Russia’s state-owned Rosatom
- Rosatom, world’s largest supplier of enriched uranium, refuted the allegations, adding that it was committed to combat corruption in all its projects
NEW DELHI: Ousted Bangladesh Prime Minister Sheikh Hasina’s son and adviser on Tuesday described allegations of corruption involving the family in the 2015 awarding of a $12.65 billion nuclear power contract as “completely bogus” and a “smear campaign.”
Bangladesh’s Anti Corruption Commission said on Monday it had launched an enquiry into allegations of corruption, embezzlement and money laundering in the Rooppur Nuclear Power Plant project, backed by Russia’s state-owned Rosatom.
A deal for two power plants, each with a capacity of 1,200 megawatts, was signed in 2015.
The commission has alleged that there were financial irregularities worth about $5 billion involving Hasina, her son Sajeeb Wazed and her niece and British treasury minister Tulip Siddiq, through offshore accounts.
Rosatom, the world’s largest supplier of enriched uranium, refuted the allegations, adding that it was committed to combat corruption in all its projects and that it maintains a transparent procurement system.
“Rosatom State Corporation is ready to defend its interests and reputation in court,” it said in an emailed statement to Reuters.
“We consider false statements in the media as an attempt to discredit the Rooppur NPP project, which is being implemented to solve the country’s energy supply problems and is aimed at improving the well-being of the people of Bangladesh.”
Siddiq did not respond to a request for comment.
A spokesperson for British Prime Minister Keir Starmer said Siddiq had denied any involvement in the claims and that he had confidence in her. Siddiq would continue in her role, the spokesperson added.
Wazed, speaking on behalf of the family, said they were the targets of a political witch hunt in Bangladesh.
“These are completely bogus allegations and a smear campaign. My family nor I have ever been involved or taken any money from any government projects,” he told Reuters from Washington, where he lives.
“It is not possible to siphon off billions from a $10 billion project. We also don’t have any offshore accounts. I have been living in the US for 30 years, my aunt and cousins in the UK for a similar amount of time. We obviously have accounts here, but none of us have ever seen that kind of money.”
Reuters could not contact Hasina, who has not been seen in public since fleeing to New Delhi in early August following a deadly uprising against her in Bangladesh. Since then, an interim government has been running the country.
The government in Dhaka said on Monday it had asked India to send Hasina back. New Delhi has confirmed the request but declined further comment.
Wazeb said the family had not made a decision on Hasina’s return to Bangladesh and that New Delhi had not asked her to seek asylum elsewhere.
South Africa aim to seal its place in WTC final in test series against Pakistan
- The Proteas need to win one of its remaining two test matches in this WTC cycle to guarantee a place at the Lord’s final next year
- Pakistan have long been struggling in test matches in South Africa, losing 12 and winning two of 15 test matches since first tour in 1995
CENTURION: South Africa will be eyeing a place in the World Test Championship final with an all-seam attack against Pakistan in the first test, starting Thursday.
The Proteas need to win one of its remaining two test matches in this WTC cycle to guarantee a place at the Lord’s final next year and captain Temba Bavuma believes expectations have risen in his team to do well in the two-test series.
“There’ll be pressure that comes with that,” Bavuma said. “But to be honest with you, we’re coming into the series to win the series 2-0. We understand that for us to do that, there’s certain things that we need to do as a team: keep things simple, keep doing the small things right, and allow the results to take care of itself.”
South Africa has included four fast bowlers in the lineup with Corbin Bosch, who consistently bowls above 140 kph, set to play his first test at his hometown.
Seasoned fast bowlers Kagiso Rabada and Marco Jansen will team up with Dane Paterson and Bosch to challenge Pakistan's batters on an expected pacey Centurion pitch where fast bowlers have a clear advantage over the last six years, picking up 227 wickets with spinners dismissing only 16 batters.
Heading into the tests, South Africa's top-order batters did struggle against Pakistan in a rare 3-0 ODI whitewash with Tony de Zorzi, Ryan Rickelton and Tristan Stubbs all failing to read the offspin bowling of Salman Ali Agha in the opening game of the series.
“Whether it’s easy, whether it’s hard, we’ve got to find a way to do it,” Bavuma said. “Whatever, I don’t know, trauma that was there ... guys will have to deal with it.”
Pakistan have long been struggling in test matches in South Africa, losing 12 and winning just two of the 15 test matches since it first toured the country in 1995. Pakistan's below-par show in South Africa includes its lowest test score of 49 at the Wanderers in 2013.
Pakistan are lying at No. 7 in the WTC points table and Aaqib Javed is its fourth head coach in this WTC cycle with Mickey Arthur and Mohammad Hafeez quitting after one series. Jason Gillespie resigned just two weeks before Thursday’s test.
Gillespie, who was hired by the Pakistan Cricket Board in April, had a horror start to his two-year contract when Bangladesh swept Pakistan in Pakistan 2-0 in the test series before England won the first test at Multan.
Gillespie was removed from the selection panel and Javed masterminded Pakistan’s back-to-back wins against England on two engineered spinning pitches where Noman Ali and Sajid Khan bagged 39 wickets.
But Pakistan has brought in only Noman Ali for the two-test series in South Africa and is still contemplating whether to follow South Africa and go with an all-out pace attack.
Shaheen Shah Afridi, who played in the preceding white-ball series in South Africa, has been surprisingly left out for the test matches.
Naseem Shah and Babar Azam return to the test fold after missing the last two home tests against England while selectors have recalled seamer Mohammad Abbas after three years with the left-arm seam option of Mir Hamza in the squad.
Abbas took 90 wickets in 25 test matches from 2017 to 21 before he ran out of selectors’ favor despite his consistent performances for Hampshire in England and in domestic first-class cricket.
