MAKKAH: As part of Saudi Arabia’s efforts to improve the experience of Hajj, a specialized institute at Makkah’s Umm Al-Qura University is training thousands of professionals to work with the millions of pilgrims expected to travel to the two holy cities.

The Custodian of the Two Holy Mosques Institute for Hajj and Umrah Research plays a significant role in national development efforts under Vision 2030.

Director Khalid Al-Ghamdi spoke to Arab News about how the institute is working to improve the experience of the Hajj and Umrah pilgrimages.

“The institute remains a key driver in enhancing the pilgrimage experience through applied research and strategic capacity building,” Al-Ghamdi told Arab News.

“As an advanced scientific arm, it plays a vital role in improving the efficiency and safety of services at the Grand Mosque and the holy sites.”

One of the institute’s most important contributions is its seasonal field studies, Al-Ghamdi said.

Carried out annually during the Hajj and Umrah seasons, these studies document and analyze real-time challenges in key areas such as crowd movement, transport flow, environmental hazards, emergency response and overall efficiency.

He added that the outcomes of these studies serve as a vital technical reference for authorities, offering data-driven recommendations that support more effective planning for future seasons — a crucial function as crowds throng at holy sites in high temperatures.

The institute also trains thousands of field personnel annually to serve pilgrims and Umrah performers, in roles including security and healthcare staff, drivers and volunteers.

Training is delivered through immersive rehearsals that closely mirror real-world conditions in the field.

The institute also operates in close coordination with various government entities, including the Ministry of Interior, Civil Defense and the Transport Authority, to align its training with official guidelines.

Al-Ghamdi also discussed the institute’s advisory role in shaping regulatory and operational frameworks for Hajj and Umrah services.

The advisory role includes evaluation studies and environmental impact assessments, which inform strategic decisions on infrastructure development and service quality enhancement.

The institute is a globally unique research center dedicated to serving a gathering of unparalleled scale and significance.

Its research priorities are uniquely tailored, setting it apart from its international counterparts through a specialized focus on the Hajj, the holy sites, the two holy cities and related areas including urban planning, environmental sustainability and humanitarian services.

Additionally, Umm Al-Qura University offers academic programs in medicine and administration, specifically designed to prepare students for managing the unique operational demands of the Hajj and Umrah seasons.
 

JEDDAH: A number of premium amenities are available for Hajj pilgrims seeking greater comfort, safety and accessibility during the pilgrimage.

Some of the offerings include specialized tents, gourmet meal options, personal care kits, and 24/7 medical support.

Hajj operator Abdullah Ali bin Mahfouz spoke to Arab News about some of the new services introduced this year.

“We have enhanced our services in very small things,” he said. “Like the pillow, which now weighs 1,100 grams, and the mattresses, which are more comfortable for rest.

“We’ve also set up specialized tents that include mosque praying areas, which were previously located outside. One entire tent is equipped with massaging chairs to provide added comfort to the pilgrims.”

These upgrades allow pilgrims regardless of age or physical condition to perform their rituals with dignity.

“Our trained staff are available to support pilgrims at every stage, with special care provided for those with mobility needs.”

Wheelchair users are offered dedicated support during essential movement between the holy sites, and the operator also offers 24-hour meal and medical services.

“The Islamic sermon is provided in English, Arabic and Urdu, ensuring that everyone can understand and connect with the spiritual message,” Mahfouz added.

Mohammed Hamed, representing another Hajj operator, highlighted efforts to provide a comfortable pilgrimage.

“We have designed beds in a style with dividers so pilgrims are not disturbed by others in the tent,” he said.

“Each sleeping space includes charging points and reading lamps, allowing pilgrims to rest and recharge both physically and electronically.”

To minimize crowding and waiting, the company brings meals directly to pilgrims. “We will provide food to them wherever they are sitting ensuring a peaceful environment,” Hamed added.

Critics of VIP Hajj packages sometimes raise concerns about preserving the pilgrimage’s spiritual essence. However, providers insist these services are aligned with Islamic values and are merely accommodating varying needs among the faithful.

Salim Mansour, another Hajj service provider, defended the rise of VIP offerings. “The VIP packages are carefully designed to remain within the accepted religious guidelines of Islam.

“Many pilgrims opt for VIP Hajj packages to enjoy added conveniences, such as accommodation near the Jamarat area in Mina and dependable transportation services.”

These services are part of a wider initiative under Saudi Arabia’s Vision 2030, aimed at enhancing and modernizing the nation’s pilgrimage and tourism offerings.