Exposed: How Qatar Airways risked lives of flight attendants for coronavirus PR stunt

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File photo from September 27, 2019 shows an Airbus A350 of Qatar Airways company after taking off from the Toulouse-Blagnac airport, near Toulouse. (AFP)
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Updated 25 August 2020
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Exposed: How Qatar Airways risked lives of flight attendants for coronavirus PR stunt

  • State-owned flag carrier dons mask of humanitarianism even as it carries out layoffs and wage cuts
  • Whistleblower tells Arab News flight attendants were forced to work during coronavirus or risk getting fired if they didn’t

DUBAI: For a carrier that prides itself on the “five-star airline rating” granted by the ranking site Skytrax, Qatar Airways has surprised the global airline industry during the coronavirus crisis by flying headlong into a PR disaster.

At a time when almost every airline in the world was reeling from a travel slowdown and financial hemorrhage, Qatar’s state-owned flag carrier had the option of taking the path of least turbulence.

Instead, for reasons perhaps known only to top management at the airline’s headquarters in Doha, Qatar Airways has bet on a strategy that fuses virtue signaling and corporate bullying.

This is no surprise given Qatar’s well-documented record of simultaneously exploiting foreign migrant workers and making solemn public pledges to improve their rights.

Take the announcement of free tickets to 100,000 doctors and nurses to any destination it flies around the world.

On the face of it, the concept — picturized with the help of models stylishly posing as health-care professionals — demonstrates Qatar Airways’ appreciation of frontline workers who have been risking their lives since the coronavirus pandemic hit.

And at a time when carriers across the world are facing severe cash-flow problems as a result of airport shutdowns and passenger-traffic collapse, CEOs and CFOs can hardly be faulted for trying to think outside the box.

But Qatar Airways’ free-tickets scheme smells so strongly of an attempt to divert media attention away from its mid-pandemic cost-cutting exercise, it is not just cynics who have dismissed it as too clever by half.

Ditto for Qatar Airways’ claim in March, when its competitors were cutting flights from their schedules, that it was adding extra seats back to its network because its mission was to “reunite stranded passengers with their loved ones.”

These stunts have collectively succeeded in drawing additional scrutiny of the carrier’s handling of its cutbacks and treatment of its flight crew, to say nothing of the pervasive violation of workers’ rights by Qatari companies.

IN NUMBERS

$314 billion - Airlines’ projected revenue loss this year.

$200 billion - Government aid required by airlines.

25 million - Jobs at risk globally due to virus curbs.

20% - Qatar Airways’ planned workforce cut.

(Source: IATA)

“We had no choice. We were forced to work on these flights or be fired. Managers would threaten us using abusive language, saying things like, ‘Take this flight or go back to your third-world country’,” said a Qatar Airways flight attendant from a South Asian country who did not want to be identified for fear of losing her job.

“Some staff with good looks or who are favorites of the management, especially Europeans, were asked to stage an act for CNN that (suggested) we were very happy flying health-care workers. They were paid very generously to do so, despite the fact that they didn’t necessarily serve on the flights or take any risks. But the (cabin) staff that were forced to work on those flights were given only threats.”

Analysts say the horror stories of freshly fired or under-pressure Qatar Airways employees reflect badly on a company that has played a key role in anchoring Doha as a commercial and international travel hub.

Qatar Airways Group, which counts the airline among its assets, had 46,684 employees at the end of its last reported financial year in March 2019.

By its CEO Akbar Al-Baker’s admission, Qatar Airways will cut nearly 20 percent of its workforce.

Referring to the jobs being eliminated, he said in a recent interview with the BBC: “For me to let them go is really painful, but we have no other alternative.”

The words “really painful” probably do not even come close to describing how those at the receiving end of the wage and staff cuts feel.

The feeling is all the more “painful” as the layoffs coincide with a $10 billion lifeline thrown by the Qatari government to ideological ally Turkey, whose foreign-currency reserves have been drained by the coronavirus crisis.

Unofficial accounts suggest planned redundancies among Qatar Airways’ cabin crew staff could be as high as 5,000.

One criterion for deciding who will go, judging by social-media chatter, is whether they have served the airline for more than 15 years.

This has reinforced the notion, rightly or wrongly, that ageism is entrenched in Qatar Airways’ hiring and firing policies.

The quirky Al-Baker has never been shy about his views on the topic, having bragged in July 2017 that the average age of the airline’s cabin crew was “only 26 years” as opposed to the “grandmothers” who serve on American airlines.

Efforts by Arab News to get Qatar Airways’ side of the story did not elicit a response by the time of publishing.

However, one thing the airline need not worry about is being held to account by Qatari government authorities.

As recently as February, Human Rights Watch (HRW) called out authorities in Doha for failing to act against a Qatari employer that did not pay its managerial staff for five months, and its laborers for two months, before workers publicly complained.

“The findings expose a systemic failure that has a bearing on all employers operating in Qatar,” HRW said.

Michael Page, deputy Middle East director at HRW, put it bluntly: “Qatar has passed some laws to protect migrant workers, but the authorities seem more interested in promoting these minor reforms in the media than in making them work.”

Late last year, an Amnesty International investigation into three Qatari companies involved in construction and cleaning resulted in a 52-page report titled “All work, no pay: The struggle of Qatar’s migrant workers for justice.”

The UK’s Guardian newspaper said Amnesty International believed the true scale of the problem was probably far bigger, and quoted its deputy director of global issues as saying: “For all Qatar’s promises of labor reform, the rhetoric did not match the reality on the ground.”

Unsurprisingly, while many airlines are planning for a partial resumption of services by mid-June with the full gamut of precautionary health measures, Qatar Airways is focused on generating buzz for a coronavirus-era business model.

It has released photos to the media of its on-board staff clad in full body personal protective equipment (PPE) suits that they will be using on flights from May 25.

The move comes as part of new safety precautions that the airline says are designed to minimize interaction between passengers and crew.

“As an airline, we maintain the highest possible hygiene standards to ensure that we can fly people home safely during this time and provide even greater reassurance that safety is our number one priority,” Al-Baker said in a statement accompanying Qatar Airways’ latest gambit.

Left unsaid was whether the on-board staff would have the right to opt out of the high-altitude experiment.

It would be unfair, however, to single out Qatar Airways for mishandling the situation when the country whose flag carrier it is has become a case study in coronavirus-crisis mismanagement.

With the number of infections crossing the 34,000 mark, tiny Qatar (population 2.7 million) has the second-highest caseload among Gulf Cooperation Council member states.

This week, the Qatari government admitted that 12 COVID-19 cases had been found in a jail after it was warned that other prisoners could be at risk of contracting the disease.




Employees of Qatar Aviation Services (QAS), wearing protective gear as a safety measure during the COVID-19 coronavirus pandemic, walk along the tarmac after sanitising an aircraft at Hamad International Airport in the Qatari capital Doha on April 1, 2020. (AFP)

HRW had said six non-Qatari detainees “described a deterioration in prison conditions” at Doha’s Central Prison.

On March 31, a coalition of 16 NGOs and trade unions wrote to Qatar’s prime minister demanding adequate protection for foreign migrant workers amid reports of an outbreak of infections in Doha’s rundown Industrial Area.

“Now, more than ever, (Doha’s) promises need to be implemented and rights of migrant workers — who helped build Qatar’s economy and cared for its families — should be protected,” wrote HRW.

Between them, the country’s government and Qatar Airways clearly have a lengthening list of promises to keep — or break.


At least 10 killed in Israeli strikes on Gaza, medics say

Updated 1 min 33 sec ago
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At least 10 killed in Israeli strikes on Gaza, medics say

  • In a separate incident, five journalists were killed when their vehicle was struck in the vicinity of Al-Awda hospital

At least 10 people were killed and more than a dozen wounded in Israeli strikes on Gaza early on Thursday, medics with the Gaza health authorities said.
Five people were killed and 20 wounded in an Israeli airstrike on a house in Gaza City’s Zeitoun neighborhood, the medics reported. They warned the death toll could rise as many remained trapped under the rubble.
In a separate incident, five journalists were killed when their vehicle was struck in the vicinity of Al-Awda hospital in Nuseirat in central Gaza, the enclave’s health authorities said. The journalists worked for the Al-Quds Al-Youm television channel.
Palestinian media and local reporters said the vehicle was marked as a media van and was used by journalists to report from inside the hospital and Nuseirat camp.
There was no immediate Israeli comment on the reported strikes.
On Wednesday, Palestinian militant group Hamas and Israel traded blame over their failure to conclude a ceasefire agreement despite progress reported by both sides in past days.


Clashes between Islamists now in power in Syria and Assad’s supporters kill 6 fighters

Updated 26 December 2024
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Clashes between Islamists now in power in Syria and Assad’s supporters kill 6 fighters

  • Syria’s transition has been surprisingly smooth but it’s only been a few weeks since Assad fled the country and his administration and forces melted away

DAMASCUS, Syria: Clashes between Islamists who took over Syria and supporters of ousted President Bashar Assad’s government killed six Islamic fighters on Wednesday and wounded others, according to a British-based war monitor.
The Syrian Observatory for Human Rights said the fighters were killed while trying to arrest a former official in Assad’s government, accused of issuing execution orders and arbitrary rulings against thousands of prisoners. The fighters were from Hayat Tahrir Al-Sham, or HTS, which led the stunning offensive that toppled Assad earlier this month.
Syria’s transition has been surprisingly smooth but it’s only been a few weeks since Assad fled the country and his administration and forces melted away. The insurgents who ousted Assad are rooted in fundamentalist Islamist ideology, and though they have vowed to create a pluralist system, it isn’t clear how or whether they plan to share power.
Since Assad’s fall, dozens of Syrians have been killed in acts of revenge, according to activists and monitors, the vast majority of them from the minority Alawite community, an offshoot of Shiite Islam that Assad belongs to.
In the capital, Damascus, Alawite protesters scuffled with Sunni counter-protesters and gunshots were heard. The Associated Press could not confirm details of the shooting.
Alawite protests also took place along the coast of Syria, in the city of Homs and the Hama countryside. Some called for the release of soldiers from the former Syrian army now imprisoned by the HTS. At least one protester was killed and five were wounded in Homs by HTS forces suppressing the demonstration, said the Syrian Observatory. In response to the protests, HTS imposed a curfew from 6 p.m. until 8am.
The Alawite protests were apparently in part sparked by an online video showing the burning of an Alawite shrine. The interim authorities insisted the video was old and not a recent incident.
Sectarian violence has erupted in bursts since Assad’s ouster but nothing close to the level feared after nearly 14 years of civil war that killed an estimated half-million people. The war fractured Syria, creating millions of refugees and displacing tens of thousands throughout the country.
This week, some Syrians who were forcibly displaced, started trickling home, trying to rebuild their lives. Shocked by the devastation, many found that little remains of their houses.
In the northwestern Idlib region, residents were repairing shops and sealing damaged windows on Tuesday, trying to bring back a sense of normalcy.
The city of Idlib and much of the surrounding province has for years been under control of the HTS, led by Ahmad Al-Sharaa, formerly known as Abu Mohammed Al-Golani, once aligned with Al-Qaeda, but has been the scene of relentless attacks by the government forces.
Hajjah Zakia Daemessaid, who was forcibly displaced during the war, said coming back to her house in the Idlib countryside was bitter-sweet.
“My husband and I spent 43 years of hard work saving money to build our home, only to find that all of it has gone to waste,” said the 62-year-old.
In the dusty neighborhoods, cars drove by with luggage strapped on top. People stood idly on the streets or sat in empty coffee shops.
In Damascus, Syria’s new authorities raided warehouses on Wednesday, confiscating drugs such as Captagon and cannabis, used by Assad’s forces. A million Captagon pills and hundreds of kilograms (pounds) of cannabis were set ablaze, the interim authorities said.


Turkiye warns Kurdish militia in Syria ‘will be buried’ if they do not lay down arms

Updated 25 December 2024
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Turkiye warns Kurdish militia in Syria ‘will be buried’ if they do not lay down arms

  • Following Assad’s departure, Ankara has repeatedly insisted that the Kurdish YPG militia must disband, asserting that the group has no place in Syria’s future

ANKARA: Turkish President Tayyip Erdogan said on Wednesday that Kurdish militants in Syria will either lay down their weapons or “be buried,” amid hostilities between Turkiye-backed Syrian fighters and the militants since the fall of Bashar Assad this month.

Following Assad’s departure, Ankara has repeatedly insisted that the Kurdish YPG militia must disband, asserting that the group has no place in Syria’s future. The change in Syria’s leadership has left the country’s main Kurdish factions on the back foot.

“The separatist murderers will either bid farewell to their weapons, or they will be buried in Syrian lands along with their weapons,” Erdogan told lawmakers from his ruling AK Party in parliament.

“We will eradicate the terrorist organization that is trying to weave a wall of blood between us and our Kurdish siblings,” he added.

Turkiye views the Kurdish YPG militia — the main component of the US-allied Syrian Democratic Forces — as an extension of the outlawed Kurdistan Workers Party militia, known as the PKK, which has waged an insurgency against the Turkish state since 1984.

The PKK is designated a terrorist organization by Turkiye, the US and the European Union. Ankara has repeatedly called on its NATO ally Washington and others to stop supporting the YPG.

Earlier, Turkiye’s Defense Ministry said the armed forces had killed 21 YPG-PKK militants in northern Syria and Iraq.


Israeli airstrike in Bekaa shakes ceasefire 29 days after it came into effect

Updated 25 December 2024
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Israeli airstrike in Bekaa shakes ceasefire 29 days after it came into effect

  • The Israeli army claimed that “an Israeli fighter jet attacked a terrorist cell in the Bekaa”

BEIRUT: For the first time since the ceasefire between Israel and Hezbollah came into effect on Nov. 27, Israel breached the agreement deep inside Lebanese territory.

In the early hours of Wednesday, an Israeli warplane struck the town of Taraya near Baalbek.

A Lebanese security source said the airstrike occurred at 2:45 a.m., targeting a residence and an associated garage in the town of Taraya owned by a member of the Hamieh family. There were no casualties.

The Israeli army claimed that “an Israeli fighter jet attacked a terrorist cell in the Bekaa.”

Taraya is on the eastern slopes of the western Lebanese mountains, approximately 73 kilometers from the capital city of Beirut and 23 kilometers from the city of Baalbek. It was previously targeted by Israeli airstrikes during the extensive war on Lebanon — which lasted for 64 days — under the pretext of targeting sites and weapon depots belonging to Hezbollah.

Israel’s continued flouting of the terms of the ceasefire, which has been in effect for 29 days, were the focal point of a meeting held on Tuesday evening between caretaker Prime Minister Najib Mikati and representatives from the United States, France, and the UN Interim Force in Lebanon.

The attendees included American Maj. Gen. Jasper Jeffers, France’s Gen. Guillaume Ponchin, the commander of the Southern Litani sector of the Lebanese Army, Brig. Gen. Edgar Lowndes, and UNIFIL Commander Maj. Gen. Aroldo Lazaro, along with the Lebanese army commander, Brig. Gen. Joseph Aoun.

Mikati called on the committee to “stop the Israeli violations and the immediate withdrawal of Israeli forces from the border areas.”

He also agreed with the attendees to hold successive meetings with the Lebanese army to discuss the issues raised.

Israeli reconnaissance planes resumed incursions into Lebanese airspace, flying at low altitude over southern Lebanon, Beirut and its southern suburbs, after ceasing operations for two days.

On Wednesday, the Israeli army raised Israeli flags at a vacant Lebanese army post on Awida Hill.

This site, a strategic location, is where the Lebanese army previously established a base. It is adjacent to the villages of Kfar Kila, Adaisseh, Deir Mimas and Taybeh and overlooks Israeli settlements in Galilee, including Kiryat Shmona and Hula Valley, extending to Tiberias and deep into the Golan Heights.

Israeli raids on the border village of Taybeh killed two people on Monday.

The Israeli forces that invaded several border villages in southern Lebanon demolished houses and bulldozed roads on the outskirts of Houla, adjacent to Mays Al-Jabal. Lebanese residents are still denied entry to the occupied area, which includes 62 villages.

Israeli artillery shelling on Wednesday targeted Tayr Harfa, the outskirts of Majdal Zoun, and Maroun Al-Ras. Israeli forces also struck Jebbayn, firing bursts of machine-gun fire toward the town.

Media reports in Beirut reported that “US envoy Amos Hochstein will visit Beirut at the beginning of next year to help implement the ceasefire agreement in Lebanon.”

Israeli forces have dragged their heels in the withdrawal from invaded border areas, delaying the Lebanese army’s deployment in the cleared area.

Fears grow that Israeli’s war against Lebanon may restart, because the committee overseeing the implementation of the ceasefire is unable to stop Israeli violations.

The Israeli army is using the 60-day period in the ceasefire agreement for the complete withdrawal of its troops from invaded areas to destroy what is left of Hezbollah’s positions and weapon depots.

Meanwhile, explosions were heard in the Anti-Lebanon mountains separating Lebanon and Syria, apparently caused by the Lebanese army detonating explosive remnants of Israeli operations against Bekaa.


2024 Year in Review: Conflict keeps Sudanese trapped in a nightmare without end

Updated 26 December 2024
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2024 Year in Review: Conflict keeps Sudanese trapped in a nightmare without end

  • Famine now blights swathes of the country, while mass atrocities have taken place in Darfur and other regions
  • Sudan remains a stark reminder of the human cost of indifference and the urgent need for concerted global action

LONDON: Sudan’s descent into chaos, triggered by the outbreak of civil war in April 2023, has created one of the worst humanitarian disasters of the 21st century.

Despite its magnitude, the crisis has been overshadowed this year by events in Ukraine, Gaza, Lebanon, and Syria, leaving millions to endure unimaginable hardship with insufficient international attention or assistance.

The conflict between the Sudanese Armed Forces, led by Abdel Fattah Al-Burhan, and the paramilitary Rapid Support Forces, led by Mohamed Hamdan Dagalo, has plunged the nation into a spiral of violence, famine, displacement, and suffering.

Over the course of 2024, tens of thousands of people have been killed and millions forced from their homes. Famine now blights swathes of the country, while mass atrocities have taken place in Darfur and other regions.

Essential services, including hospitals, have collapsed, leaving the population dependent on overstretched and underfunded humanitarian aid.

The conflict between Abdel Fattah Al-Burhan and Mohamed Hamdan Dagalo has plunged the nation into a spiral of violence. (AFP/File)



Observers say the crisis, described by the UN as a “living nightmare,” has exposed the failure of the international community to provide adequate support or enforce meaningful accountability.

Hunger is now a fact of life for millions of Sudanese. The crisis has unleashed famine, particularly in Darfur, Kordofan, and neighboring regions, where the fighting has decimated agricultural production and disrupted supply chains.

In August, the Global Famine Review Committee officially declared famine in parts of Sudan, confirming IPC Phase 5 conditions in camps near Al-Fashir in Darfur. More than 25.6 million people face acute food insecurity, while 1.5 million are on the edge of famine.

The outbreak of famine was no accident. Humanitarian agencies say both the SAF and RSF have weaponized hunger by blocking aid routes, looting food supplies, and destroying farmland.

The deliberate targeting of humanitarian convoys has left isolated communities without access to food or clean water, exacerbating the crisis. Children have been the most vulnerable, with malnutrition rates soaring to catastrophic levels in displacement camps.

Malnutrition weakens immune systems, making the population more susceptible to illness. Disease outbreaks, including cholera and malaria, have compounded the misery.

Relief efforts, hampered by funding gaps and logistical challenges, have failed to match the scale of need. Despite repeated warnings from aid organizations, donor pledges have fallen short, leaving millions at risk of starvation.



The conflict has also triggered one of the largest displacement crises in recent history. More than 14 million people have been forced from their homes, with 11 million internally displaced and 3 million fleeing to neighboring countries such as Chad, Egypt, and South Sudan.

Khartoum, once the vibrant capital of Sudan, has become an epicenter of displacement. Entire neighborhoods lie in ruins, and millions of internally displaced persons now live in makeshift shelters, enduring appalling conditions.

Refugees who have sought sanctuary in neighboring countries now find themselves in overcrowded camps, with inadequate provisions and limited access to healthcare.

Host countries, already grappling with their own economic and security challenges, have received insufficient international support to meet the growing needs of these vulnerable populations.

The plight of IDPs is compounded by continued violence. Armed groups frequently attack camps, looting supplies and preying on displaced families. Meanwhile, humanitarian organizations face immense challenges in reaching those most in need.

Millions of people lack access to basic necessities such as food, water, medicine, and fuel. The war has crippled the country’s healthcare system, with more than 70 percent of medical facilities destroyed, looted, or knocked out of action.

Humanitarian aid, though vital, has been woefully insufficient. Only half of the $2.7 billion needed for Sudan’s relief operations in 2024 was funded, leaving millions without adequate support.

Refugees who have sought sanctuary in neighboring countries now find themselves in overcrowded camps. (AFP/File)



Aid agencies say the SAF and RSF have systematically obstructed deliveries of relief, targeting warehouses and convoys in an attempt to starve opposition strongholds into submission. As such, despite the efforts of aid workers, the scale of suffering continues to grow.

The toll of Sudan’s civil war is staggering, with estimates indicating more than 150,000 civilians killed since the conflict began in April 2023. These deaths, caused by bombardments, massacres, starvation, and disease, underscore the catastrophic human cost of the war.

A November report by the London School of Hygiene & Tropical Medicine estimated more than 61,000 deaths in Khartoum state alone between April 2023 and June 2024.

Medical professionals warned early on that official figures underrepresented the true death toll, as many victims could not access hospitals due to ongoing violence.

In a May US Senate hearing, experts suggested the real casualty figure could be 10 to 15 times higher than earlier estimates.

The appalling extent of the violence plaguing Sudan emerged in October and November amid a spate of massacres in eastern Al-Jazirah state. As of December, up to 7,000 civilians had been killed in a series of brutal attacks reportedly carried out by the RSF, according to local monitors.

Survivors recounted harrowing tales of mass rape, forced displacements, and homes set ablaze. These atrocities are part of a broader pattern of violence that has characterized the conflict across Sudan.

Ethnic and territorial motives have driven these attacks, particularly in non-Arab communities. The RSF has been accused of systematic killings, sexual violence, and the destruction of entire villages in Darfur and other regions.

International condemnation of the massacres has been swift but largely ineffective. Human rights organizations have called for accountability and protection for civilians, but the lack of a functional justice system in Sudan has allowed perpetrators to act with impunity.

The conflict has also been marked by the widespread and systematic use of sexual violence, with harrowing accounts of abuse continuing to emerge.

Over the course of 2024, tens of thousands of people have been killed and millions forced from their homes. (AFP/File)



In July, Human Rights Watch released a report detailing the extent of these atrocities, stating that sexual violence in Khartoum had become “widespread,” particularly at the hands of the RSF.

The report documented numerous cases of rape, gang rape, forced marriages, and sexual slavery, with victims ranging in age from nine to 60.

Women and girls, often displaced and vulnerable, have been subjected to unimaginable suffering. NGOs estimate that as many as 4,400 cases of sexual assault may have occurred during the conflict, though the true number is likely much higher.

In April, Canada’s Raoul Wallenberg Center for Human Rights concluded that atrocities committed in Darfur meet the legal definition of genocide.

The RSF and allied militias have targeted communities, particularly the Masalit people, in what experts describe as a campaign of ethnic cleansing with echoes of the slaughter perpetrated by the RSF’s predecessor, the Janjaweed, in 2003-05.

Mass killings, sexual violence, and the destruction of villages have become hallmarks of the conflict. Survivors have recounted chilling accounts of entire families being executed and homes being razed.

The international community has struggled to respond effectively. While some advocacy groups have called for stronger sanctions and international prosecutions, enforcement mechanisms remain weak.

Many observers believe the international response to Sudan’s crisis has been fragmented and insufficient.

Relief efforts, hampered by funding gaps and logistical challenges, have failed to match the scale of need. (AFP/File)



The EU imposed sanctions on individuals and entities linked to activities that undermine Sudan’s stability, including those implicated in atrocities. However, these measures have done little to change the behavior of the warring factions.

The US and the African Union have called for a ceasefire, while Saudi Arabia and others have sought to mediate between the parties. However, peace talks have repeatedly failed.

In August, the Aligned for Advancing Lifesaving and Peace in Sudan (ALPS) Group, which includes Saudi Arabia, Egypt, and the UAE, proposed the creation of humanitarian corridors and civilian protection measures. However, ongoing violence has stymied these efforts.

External actors have continued to arm factions in the conflict, further complicating international mediation efforts. The UN Security Council, meanwhile, has faced criticism for its perceived inaction.

As the war continues into another year, Sudan remains a stark reminder of the human cost of indifference and the urgent need for concerted global action.