How Saudi Arabia conducted Hajj amid the COVID-19 pandemic

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Updated 23 September 2020
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How Saudi Arabia conducted Hajj amid the COVID-19 pandemic

  • How Saudi Arabia conducted an extraordinary pilgrimage in the year of the coronavirus pandemic

Of all the extraordinary images beamed around the world from this year’s unprecedented Hajj, it was the time-lapse footage of pilgrims circumambulating the Kaaba with carefully choreographed, socially distanced precision that best captured the spirit of Saudi Arabia’s determination to tackle the coronavirus disease (COVID-19) pandemic effectively, efficiently and on its own terms.

With responsibility for the health of the millions of pilgrims who visit each year, and by extension for the wellbeing of the nations from which they come, it was clear from the start of the pandemic that Saudi Arabia was not going to take any chances with its management of the fifth pillar of Islam.

On Feb. 27, before a single case of COVID-19 had been detected in the Kingdom, Saudi Arabia announced it was suspending overseas visitors’ visas for Umrah, the lesser pilgrimage, and closing the holy sites to foreigners.

On March 17, Saudi Arabia took the unprecedented but necessary step of temporarily closing all places of worship but for the Two Holy Mosques in Makkah and Madinah. Three days later, these too were shut.

Meanwhile, Muslims around the world waited anxiously to see how the Kingdom would manage Hajj in this most extraordinary of years. It seemed impossible that Hajj would not go ahead in some form, but much was at stake.

In 2019, 2.5 million pilgrims converged on Makkah for Hajj, among them 1.85 million from overseas, and the prospect of potentially sending large numbers home with the virus to dozens of countries around the world was unthinkable.

In the end, Saudi Arabia settled on a historic compromise.

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On June 23, the government announced that Hajj would go ahead, but with only a “very limited” symbolic number of pilgrims allowed to take part, a decision taken in consultation with a number of other countries whose governments had decided to cancel their Hajj missions in light of the pandemic.

In a statement, Dr. Mohammed Saleh Benten, minister of Hajj and Umrah, said the decision had been taken to limit numbers to just 1,000 pilgrims, chosen from among people who were already resident in the Kingdom, aged under 65 and free of serious health problems.

Qualified medical personnel would accompany small groups of pilgrims, each one of whom would be tested for COVID-19 before arriving at the holy sites, would wear an electronic tracking bracelet while performing Hajj and be subject to self-isolation afterwards.

Face masks would be mandatory, only pre-bottled Zamzam water could be drunk and even the pebbles used for the symbolic stoning of the devil, normally collected from the ground at Muzdalifah by the pilgrims themselves, would be gathered for them beforehand, sterilized and issued in bags.

Throughout Hajj, 51 clinics, five hospitals and a mobile medical unit were ready to treat pilgrims, with no fewer than 200 ambulances and thousands of healthcare professionals on standby.

The Grand Mosque itself has been cleaned 10 times a day during the pandemic crisis.

On the eve of Hajj, at the 45th Grand Hajj Symposium on July 28, Benten said the Kingdom was “keen to ensure that the fifth pillar of Islam is performed in a secure, healthy and safe manner, along with the great care of those who will be able to attend and perform Hajj.”

Sheikh Abdulrahman Al-Sudais, the head of the Presidency of the Two Holy Mosques, stressed the importance of “abiding by the preventive instructions and measures adopted by the government, which include … paying attention to medicine and mental health, warning against myths and working to implement the Prophet’s hadith.”

For Islamic Affairs Minister Sheikh Abdullatif Al-Asheikh, the wisdom of the Islamic Shariah attached “great importance to the safety of worshippers and seeks to protect them from any harm while praying and performing their religious duties.”

Saudi Arabia’s long experience of imposing strict protective measures to guard pilgrims against the possibility of contagious diseases helped to ensure that 2020 passed off without a hitch. In 2019, for example, when 2.5 million pilgrims performed Hajj, there were no public health issues.

In the end, not a single case of COVID-19 emerged during Hajj, a public health victory for the state that belonged also to the pilgrims, whose behavior and adherence to the new rules was exemplary.


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After the collapse of Bashar Assad’s regime early in December, KSrelief has sent dozens of trucks and planes loaded with food, shelter, and medical supplies to meet the urgent basic needs of Syrians.


Experts discuss AI’s role in enhancing pilgrim experiences

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Experts discuss AI’s role in enhancing pilgrim experiences

  • Discussions at Jeddah conference focus on crowd control, personalized services, sustainable solutions
  • Tamer Bdran, vice president of NEC Saudi Arabia Ltd., discussed the role of global technical solutions tailored to the unique needs of Hajj and Umrah

JEDDAH: Industry experts gathered to discuss how artificial intelligence can enhance the Hajj and Umrah experience for millions of pilgrims worldwide.

The discussions took place at the fourth Hajj and Umrah Services Conference and Exhibition in Jeddah, running until Jan. 16.

The event, themed “The Road to the Nusuk,” is hosted by the Ministry of Hajj and Umrah and the Pilgrim Experience Program, featuring over 300 local and international organizations showcasing innovations to improve the pilgrim experience.

The conversation began with an overview of the current state of Hajj and Umrah, with speakers noting that only 5 percent of available technical capabilities have been utilized so far.

Mohammed Al-Hamid, director of the AI Center at the Ministry of Interior, shared in the session “Personalizing Services for the Guests of Allah: Data and Digital Solutions” that the ministry has made significant progress in data and AI infrastructure.

He added that the ministry has played a key role in transforming the Hajj and Umrah experience into a seamless journey driven by technological innovation.

Al-Hamid said that AI can help manage crowds by tracking movements, identifying potential hazards, and making real-time adjustments to traffic flow.

“We are using AI to develop long-term solutions that enhance the sustainability of Hajj services, including managing human density by analyzing crowd flow and predicting congestion, offering multilingual guidance, utilizing big data to anticipate pilgrims' needs, and efficiently distributing human and technical resources,” he added.

Speakers then expressed optimism about how AI could address the urgent need for faster and more effective services.

Abdulaziz Al-Matahami, deputy minister of planning and digital transformation at the Ministry of Hajj and Umrah, said that the ministry first digitized traditional services, then moved to integrate government agencies to offer customized services for each pilgrim and Umrah performer.

He highlighted the new version of the Nusuk app, which provides comprehensive services such as hotel and flight reservations, historical tours, and permits for the Two Holy Mosques.

Al-Matahami also announced the launch of the Nusuk Business platform, aimed at enhancing integration with entrepreneurs to deliver innovative solutions for serving pilgrims.

In another session titled “Advanced Solutions and Technologies for Effective Crowd Management,” Fahad Al-Ghamdi, CEO of human resources at National Security Services Co., explained that the company operates as an integrated security system, offering consulting, risk analysis, and advanced technical solutions, such as mobile command and control centers with cameras supported by AI to analyze data in real time.

Tamer Bdran, vice president of NEC Saudi Arabia Ltd., discussed the role of global technical solutions tailored to the unique needs of Hajj and Umrah.

He said: “Technologies such as facial and fingerprint recognition, along with simulating crowd flow using supercomputing, have improved planning and reduced waiting times at ports and airports.”

Meanwhile, Saudi Ambassador to Spain Princess Haifa Al-Mogrin visited the Ministry of Interior’s pavilion at the conference. She was briefed on the ministry's efforts and initiatives to ensure a safe Hajj experience, including AI-enhanced security systems, digital solutions for crowd management at holy sites, the “No Hajj Without a Permit” campaign, and the Makkah Route initiative.


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The prince is set to discuss the relationship between Thailand and Saudi Arabia, leading the Kingdom’s delegation at the inaugural meeting of the Saudi-Thai Coordination Council.


Saudi commission registers 3,202 new heritage sites

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Saudi commission registers 3,202 new heritage sites

  • Newly registered sites include 16 in Riyadh, eight in Makkah, one in Qassim, two in the Eastern Province, 3,170 in Asir, two in Hail, one in Najran, and two in Baha
  • Commission encouraged citizens and residents to report unregistered heritage sites via the Balagh platform, official social media accounts, or local branches

RIYADH: Saudi Arabia’s Heritage Commission has registered 3,202 new sites in the National Urban Heritage Register, bringing the total to 28,202.

This reflects the richness of Saudi Arabia’s heritage and efforts to document and protect it, the Saudi Press Agency reported on Wednesday.

The newly registered sites include 16 in Riyadh, eight in Makkah, one in Qassim, two in the Eastern Province, 3,170 in Asir, two in Hail, one in Najran, and two in Baha.

This registration follows the promulgation of the Antiquities, Museums and Urban Heritage Law; and a decision by the commission’s board of directors authorizing its CEO to register and protect heritage and archaeological sites.

The commission encouraged citizens and residents to report unregistered heritage sites via the Balagh platform, official social media accounts, or local branches.


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Saudi FM discusses regional developments with Russian counterpart

RIYADH: Saudi Foreign Minister Faisal bin Farhan discussed regional developments and bilateral relations during a phone call with Russian counterpart Sergey Lavrov on Wednesday. 

The ministers discussed bilateral ties and regional developments, a statement on the Saudi foreign ministry account on platform “X”.