Startup of the Week: Saudi startup aims to overtake leaders in last-mile delivery market

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Updated 17 November 2020
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Startup of the Week: Saudi startup aims to overtake leaders in last-mile delivery market

JEDDAH: The global boom in electronic commerce, further boosted due to the coronavirus disease (COVID-19) pandemic, has resulted in a dramatic increase in the number of parcels delivered each day.

Customer expectations for speedy fulfillment have also been rising, leaving companies to grapple with multiple, last-mile delivery challenges.

Last-mile delivery is the most expensive and time-consuming part of the shipping process and most e-commerce retailers in Saudi Arabia struggle with it. Delays, reduced success rate, and difficulty handling cash on delivery (COD), are among the many obstacles faced by the sector.

However, one Jeddah-based startup claims to have solutions to the problem.

Saee is a Saudi tech-logistical, last-mile delivery company aiming to introduce a new concept into the local market.

The startup helps to facilitate higher success rates and improve profit margins for companies and individuals, while alleviating the need for costly overheads such as cars and couriers.

“The most important things that retail, e-commerce clients expect from last-mile shipping companies is a high success rate, and rapid refunds,” Saee co-founder Tariq Alturkestani told Arab News.

Saee was founded with the support of King Abdullah University of Science and Technology (KAUST) to be the local solution for Saudi e-commerce platforms. It offers specialized services designed to meet retailers’ needs, such as guaranteed fast COD consolidation, and the facilitation of smart, flexible dispatch to freelancers, active customer service, and warehouse management.

COD services are being adopted by online retail companies to gain customers’ trust and to encourage them to try new products. However, they have high associated costs, which drives up costs in a country where around 95 percent of packages are sent via this service.

“I believe that e-commerce has a big dilemma called cash on delivery,” Saee co-founder Eihab Nassier told Arab News. “The end-user or the buyer is not obligated to take whatever they picked from the internet.

“Accordingly, the success rate for the shipments is 70 percent; since only seven out of 10 shipments get received by clients; meaning that e-commerce retailers are enduring about 30 percent of the cost with no actual revenue.”

The other side of the COD problem is slow cash flow, especially for small- and medium-sized enterprises (SMEs).

“As an e-commerce platform, the cycle means that I should send the shipment and get it delivered and then collect the money, transfer it, and then deposit it into my account which takes anywhere from 10 to 20 days. So, we’re talking about a cash gap of 20 days in the best-case scenario. But it often reaches three months,” said Nassier.

One of the solutions that Saee is offering for the problem is the concept of cash before delivery (CBD). “We give the clients the cash before the shipment is delivered with a very small percentage just to endure the cost,” he added.

“We do a transfer every week for our clients, and we have dedicated teams as well as an in-house developed technology to give our clients updated reports constantly.”

Saee delivers last-mile shipments in more than 120 cities and towns using 13 dispatch centers throughout the Kingdom and is working on expanding its reach further. “By the end of this year, we hope to be covering the entire Kingdom,” said Alturkestani.

Another factor that distinguishes Saee from other companies in the field is its reliance on a fleet of freelancers, which means it only recruits couriers according to demand.

“On average we dispatch around 5,000 shipments per day around the Kingdom, during peak seasons such as last Ramadan. In that time period, we dispatched around 12,000 shipments per day with a success rate of around 80 to 85 percent of the received packages,” he added.

During the COVID-19 lockdown, shipment companies scrambled to meet increased demand for residential deliveries, particularly with the many imposed controls and safety protocols. However, Alturkestani said that given the easy scalability of their business model, they were able to fulfill dispatch times.

“During the Black Friday season, we hope that we will be able to reach 15,000 delivery shipments per day,” he added.

According to Alturkestani, the firm’s elastic model and having one of the highest delivery success rates in Saudi Arabia has made major e-commerce companies prefer Saee over other leading courier companies in the Kingdom.

The company’s business model has allowed Saee to avoid having to pay for couriers, gasoline, and vehicle insurance, as well as being able to dodge the worst effects of off-season financial slumps. At the same time, it offers clients more efficient solutions to match their needs and provides local people with the opportunity to increase their income.

Saee’s fleet of freelancers guarantee clients a better performance; agents are not obliged to work within a specific timeframe and deliver a certain amount of shipments per day, so they are less pressured and have the time to focus.

“The average amount of shipments with other companies goes from 50 to maybe 90 or even 100 where our agents deliver around 20 (shipments),” said Nassier.

The KAUST partnership with the Saudi Human Resources Development Fund (HRDF) in the 9\10th accelerator program allowed Nassier and Alturkestani to meet and start their collaboration in 2016.

The company first began to reduce the unemployment rate for females in Saudi Arabia by carpooling women to work and was subsidized by the government program Wusool. However, after a royal decree allowed women to drive, Saee gradually pivoted its model and moved to dispatch of e-commerce packages.

Saee began working with big companies in Saudi Arabia and after raising its profile began targeting smaller companies with services that matched their demand.

“We just started two service products for small enterprises, even those who have one shipment per month only. We wanted to give them more options and to create an impact,” Nassier said.

He believes that the company has great potential to make a difference and bring a solution for the COD market in Saudi Arabia. “Who knows, maybe for the world after that? We want to be the number one company for e-commerce shipping in five years.”

 


KSrelief continues humanitarian work in Gaza, Jordan and Yemen

Updated 16 November 2024
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KSrelief continues humanitarian work in Gaza, Jordan and Yemen

RIYADH: The King Salman Humanitarian Aid and Relief Center’s (KSrelief) humanitarian activities continue with the delivery of food and medical services in Gaza, Jordan and Yemen.

At the Gaza Strip, the Saudi aid agency deployed a convoy of 30 trucks loaded with 10,560 shelter bags filled with essential supplies allocated for the Palestinian people, and to be distributed through the Jordanian Hashemite Charity Organization.

In Jordan’s Zaatari Camp, KSrelief clinics provided medical services to 2,483 refugee patients. The internal medicine specialists treated 122 patients suffering from diabetes, high blood pressure and asthma; pediatricians received 285 children, while the emergency medical doctors treated 253 patients, among others.

In Hadhramaut governorate of Yemen, KSrelief delivered a new batch of hemodialysis solutions and supplies to the Fatima Babtain Center for kidney failure patients in Sayoun.


Riyadh Zoo returns with new interactive experiences as part of Riyadh Season

Updated 15 November 2024
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Riyadh Zoo returns with new interactive experiences as part of Riyadh Season

  • Entry is free for all, visitors can book tickets through the webook platform

RIYADH: Home to more than 1,400 animals from 190 species, Riyadh Zoo is back for its third year as part of Riyadh Season, offering visitors of all ages new interactive and educational experiences.

Beginning Oct. 30, the zoo opened its doors to the public free of charge. Visitors can book tickets through the webook platform and explore a variety of animals in natural habitats that mimic their original environments.

Riyadh Zoo operate daily from 9 a.m. to 5 p.m. and spans 161,000 square meters. (Supplied)

Among the new experiences is “Croc Cave,” where guests can safely observe crocodiles from secure platforms. The “Bird Zone” features a range of exotic birds, allowing visitors to engage with them up close and even feed them. Another highlight is the “Kangaroo Yard,” where guests can interact with and take photos of the famous Australian animals.

A new bird show has also been introduced, where trained birds perform entertaining and skilful tricks and routines, delighting the audience. The zoo’s educational offerings have been enhanced with an interactive farm experience, allowing visitors to learn more about nature and animal life through hands-on activities.

Riyadh Zoo operate daily from 9 a.m. to 5 p.m. and spans 161,000 square meters. The venue also includes food stalls and mobile food trucks to cater to visitors throughout the day.

Several rare and endangered animals have been born so far at the site, and the zoo also witnessed the Gulf’s first animal birth by cesarean section. (Supplied)

Located in Al-Malaz neighborhood, it is one of the key attractions of Riyadh Season.

Seung-Min shin, a frequent visitor at the zoo, told Arab News she had taken her son who was deeply interested in the animals’ various behaviors.

“The flying birds and the absence of cages for each animal — where we can go inside and touch them — that’s the beauty here,” she added.

Visitor Fatima Hashim, emphasized the educational value for young visitors on offer, saying: “Seeing animals in real life helps children learn about animals, their nature, habitats, and the different types of mammals and birds. The experience was wonderful … the staff at the zoo focused on teaching children how to feed the animals, helping them have the full experience.”

According to Riyadh Zoo’s website, several rare and endangered animals have been born so far at the site, and the zoo also witnessed the Gulf’s first animal birth by cesarean section.

Riyadh Zoo’s layout includes zones designed to accommodate visitors with disabilities, with fewer stairs and more flat surfaces, allowing everyone to explore the park with ease and enjoy a complete experience.

Riyadh Zoo was originally established in 1957 as a private menagerie for King Saud and the Saudi royal family. It opened to the public in 1987.

 


How Saudi Arabia is helping to drive equitable energy transitions in Africa

Updated 16 November 2024
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How Saudi Arabia is helping to drive equitable energy transitions in Africa

  • Saudi ‘Empowering Africa’ initiative bridges energy inequality through leveraging the continent’s untapped solar, wind, and hydropower
  • The initiative aims to uplift communities and foster sustainable growth by reducing reliance on imported fuels and building local infrastructure

BAKU: As world leaders at this year’s UN Climate Change Conference, COP29, discuss the responsibility of developed nations to finance climate action in vulnerable regions, South-South cooperation is emerging as a transformative force driving equitable energy transitions.

Saudi Arabia has established itself as a leader in this collaboration between countries in the Global South, leveraging its resources, expertise, and strategic partnerships to unlock Africa’s renewable energy potential and shape a more sustainable future.

In November last year, Saudi Energy Minister Prince Abdulaziz bin Salman signed groundbreaking memorandums of understanding with five African nations — Ethiopia, Senegal, Chad, Nigeria, and Rwanda.

The agreements, finalized during the Saudi-Arab-African Economic Conference in Riyadh, aim to strengthen collaboration in oil, gas, and renewables, representing a holistic approach to energy development.

“These partnerships symbolize more than economic exchanges; they represent our shared commitment to sustainable growth,” Prince Abdulaziz said at the event. “Africa’s energy potential is vast, and Saudi Arabia is committed to supporting its development for mutual prosperity.”

The five agreements align with Africa’s distinct energy opportunities. For instance, Ethiopia seeks to bolster its hydropower infrastructure, while Rwanda is focused on advancing innovation in oil demand management and integrating renewable energy.

By leveraging Africa’s untapped solar, wind, and hydropower resources, “Empowering Africa Initiative,” seeks to provide clean and reliable electricity to underserved regions. (Supplied)

These MoUs also emphasize Saudi Arabia’s role in supporting localized solutions in line with global climate goals.

To bridge the energy equity gap on the African continent, Saudi Arabia’s Ministry of Energy last year introduced the Empowering Africa initiative. The project leverages Africa’s untapped solar, wind, and hydropower resources to provide clean and reliable electricity to underserved regions.

This effort plays a key role in improving energy access in areas where electricity deficits hinder economic development and quality of life.

DID YOUKNOW?

• Africa has 10 TW of untapped solar energy and 350 GW of hydroelectric power.

• Continent posses more than 70 percent of the world’s cobalt, a vital mineral for green technologies.

According to a 2022 report by the International Renewable Energy Agency, Sub-Saharan Africa is home to 75 percent of the world’s population without access to electricity, making it the most energy-deficient continent.

The African Development Bank recently noted that Africa needs $130-170 billion annually to close its infrastructure gap, facing a financing shortfall of up to $108 billion.

Abid Malik, the geo head for Central Asia at the Saudi energy leader ACWA Power, said the projects associated with the Empowering Africa initiative “aren’t just about power” but also focus on “community upliftment and sustainable growth.”

On the sidelines of COP29 in Baku, Azerbaijan, Malik told Arab News: “By reducing dependency on imported fuels and creating local infrastructure, these efforts provide resilience against global energy volatility.”

African countries also have more than a fifth of the world’s reserves in minerals critical for the energy transition, according to the UN Trade and Development.

Abdul Malik of Acwa Power. (Supplied)

These minerals, including cobalt, lithium, and rare earth elements, make the continent crucial to the global renewable energy supply chain. Such resources are foundational to technologies like electric vehicle batteries, solar panels, and wind turbines.

Despite this, much of Africa’s value-added manufacturing in green technology occurs elsewhere, and the continent captures less than half of its potential revenue from minerals.

Rebeca Grynspan, secretary-general of UNCTAD, has warned that critical minerals could create a “development trap” for resource-rich, vulnerable countries due to commodity dependence.

She stressed the urgent need for these nations, which rely on raw materials for most of their export revenue, to move up global value chains.

Saudi Arabia has therefore prioritized partnerships that tap into Africa’s rich mineral resources while fostering localized value creation.

“These collaborations are about ensuring Africa benefits from its own resources,” said Malik of ACWA Power. “The focus is not just on extraction but on building industries that create jobs, generate revenue, and drive technological innovation.”

One such cooperation with Chad aims to integrate solar technology into existing energy frameworks while developing mining infrastructure to support critical mineral extraction. These efforts reflect a forward-looking strategy that aligns African nations with the Paris Agreement while driving economic growth.

Opinion

This section contains relevant reference points, placed in (Opinion field)

Indeed, Article 6 of the Paris Agreement on climate change focuses on the development of carbon markets, which are carbon pricing mechanisms allowing governments as well as non-state actors to trade greenhouse gas emission credits.

Under this article, parties can voluntarily cooperate to meet emission reduction targets outlined in their nationally determined contributions. This allows a party to transfer carbon credits earned through emissions reductions to help others achieve their climate goals.

And as financing gaps remain a key challenge hampering progress in the Global South, Saudi Arabia is leading efforts to deploy innovative mechanisms, including voluntary carbon markets.

Riham El-Gizy, the CEO of Saudi Arabia’s Voluntary Carbon Markets Company, stressed the significance of directing climate finance to Africa.

“Only 2 percent of global climate finance reaches the Global South. This needs to change,” El-Gizy told Arab News at COP29.

Riham El-Gizy. (Supplied)

Although Africa accounts for nine of the world’s 10 most climate-vulnerable countries, the continent receives a mere 3-4 percent of global climate finance, according to the African Development Bank.

To boost funding for local African communities, Saudi-backed initiatives, through voluntary carbon markets, are enabling the continent’s countries to monetize their carbon reduction efforts.

“By providing a platform for rural renewable energy projects, we’re creating a pipeline for funding that directly benefits local communities,” said El-Gizy.

This approach not only reduces emissions but also empowers rural areas with much-needed resources, bridging gaps in both finance and energy access.

At the heart of Saudi Arabia’s engagement in Africa is the “Empowering Africa Initiative,” a Ministry of Energy project designed to bridge the continent’s energy equity gap. (Supplied)

Saudi Arabia’s leadership in South-South cooperation offers a roadmap for inclusive energy transitions. Its strategy, spanning renewable energy, critical minerals, and carbon markets, underscores the power of equitable partnerships in addressing the climate crisis.

As COP29 unfolds, the emphasis on South-South collaboration reaffirms that Africa’s potential as a renewable energy leader can only be realized through partnerships that prioritize shared growth.

Saudi Arabia’s investments in Africa showcase how collaboration can drive sustainable development, paving the way for a cleaner, more inclusive global energy future.
 

 


Saudi aid agency expands orphan support in Jordan

Updated 15 November 2024
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Saudi aid agency expands orphan support in Jordan

  • The program exemplifies Saudi Arabia’s broader humanitarian mission in the region through its relief arm, KSrelief

AMMAN: The King Salman Humanitarian Aid and Relief Center has distributed its latest round of monthly stipends to orphaned children from underprivileged Jordanian and Syrian refugee families across Jordan’s regions of Karak, Tafila, Maan and Aqaba.

Working with the Jordan Hashemite Charity Organization, the Saudi aid agency provided year-long support covering basic living expenses, educational materials, Eid clothing and recreational activities. The program aims to eventually support 1,000 orphans across Jordan.

Beneficiaries are selected from both local Jordanian communities and Syrian refugee populations, ensuring aid reaches those most in need.

The program exemplifies Saudi Arabia’s broader humanitarian mission in the region through its relief arm, KSrelief.

 


40 scouts finish the Wood Badge advanced course

Updated 15 November 2024
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40 scouts finish the Wood Badge advanced course

  • The course also included how to plan and execute outdoor trips

RIYADH: Forty scouts from various sectors of the Saudi Arabian Boy Scout Association completed the Wood Badge advanced course, with an average of 27 hours of training in theoretical and practical aspects.
The course, organized by Masar Development Association in Al-Ahsa, included working on the role, responsibilities, duties and needs of the scout unit leader and methods and means for training boys, as well as leadership concepts, patterns and theories.
It also covered public relations, scouting and boys’ development, problem-solving methods, youth participation in decision-making, planning methods, tools and techniques, the concept, styles and theories of scouting, protection from harm, and resource development.
The course also included how to plan and execute outdoor trips, including methods for navigation, setting up tents, secret signs, codes, map drawing, estimations, outdoor cooking, organized hiking, and report writing.