The massive global outage that plunged Facebook, its Instagram and WhatsApp platforms and many people who rely heavily on these services — including Facebook’s own workforce — into chaos Monday is gradually dissipating.
Facebook said late Monday that it’s been working to restore access to its services and is “happy to report they are coming back online now.” The company apologized and thanked its users for bearing with it. But fixing it wasn’t as simple as flipping a proverbial switch. For some users, WhatsApp was working for a time, then not. For others, Instagram was working but not Facebook, and so on.
Facebook did not say what might have caused the outage, which began around 11:40 a.m. ET and was still not fixed more than six hours later.
Facebook was already in the throes of a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company’s awareness of harms caused by its products and decisions. Haugen went public on CBS’s “60 Minutes” program Sunday and is scheduled to testify before a Senate subcommittee Tuesday.
Haugen had also anonymously filed complaints with federal law enforcement alleging Facebook’s own research shows how it magnifies hate and misinformation and leads to increased polarization. It also showed that the company was aware that Instagram can harm teenage girls’ mental health.
The Journal’s stories, called “The Facebook Files,” painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down their impact. Nick Clegg, the company’s vice president of policy and public affairs, wrote to Facebook employees in a memo Friday that “social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.”
The outage didn’t exactly bolster Facebook’s argument that its size and clout provide important benefits for the world. London-based Internet monitoring firm Netblocks noted that the company’s plans to integrate the technology behind its platforms — announced in 2019 — had raised concerns about the risks of such a move. While such centralization “gives the company a unified view of users’ Internet usage habits,” Netblocks said, it also makes the services vulnerable to single points of failure.
“This is epic,” said Doug Madory, director of Internet analysis for Kentik Inc, a network monitoring and intelligence company. The last major Internet outage, which knocked many of the world’s top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed a software bug triggered by a customer who changed a setting.
For hours, Facebook’s only public comment was a tweet in which it acknowledged that “some people are having trouble accessing (the) Facebook app” and said it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a “snow day.”
Mike Schroepfer, Facebook’s outgoing chief technology officer, later tweeted “sincere apologies” to everyone impacted by the outage. He blamed networking issues and said teams were “working as fast as possible to debug and restore as fast as possible.”
There was no evidence as of Monday afternoon that malicious activity was involved. Matthew Prince, CEO of the Internet infrastructure provider Cloudflare, tweeted that “nothing we’re seeing related to the Facebook services outage suggests it was an attack.” Prince said the most likely explanation was that Facebook mistakenly knocked itself off the Internet during maintenance.
Facebook did not respond to messages for comment about the attack or the possibility of malicious activity.
While much of Facebook’s workforce is still working remotely, there were reports that employees at work on the company’s Menlo Park, California, campus had trouble entering buildings because the outage had rendered their security badges useless.
But the impact was far worse for multitudes of Facebook’s nearly 3 billion users, showing just how much the world has come to rely on it and its properties — to run businesses, connect with online communities, log on to multiple other websites and even order food.
It also showed that despite the presence of Twitter, Telegram, Signal, TikTok, Snapchat and a bevy of other platforms, nothing can easily replace the social network that over the past 17 years has effectively evolved into critical infrastructure. The outage came the same day Facebook asked a federal judge that a revised antitrust complaint against it by the Federal Trade Commission be dismissed because it faces vigorous competition from other services.
There are certainly other online services for posting selfies, connecting with fans or reaching out to elected officials, But those who rely on Facebook to run their business or communicate with friends and family in far-flung places saw this as little consolation.
Kendall Ross, owner of a knitwear brand called Knit That in Oklahoma City, said he has 32,000 followers on his Instagram business page @id.knit.that. Almost all of his website traffic comes directly from Instagram. He posted a product photo about an hour before Instagram went out. He said he tends to sell about two hand-knit pieces after posting a product photo for about $300 to $400.
“The outage today is frustrating financially,” he said. “It’s also a huge awakening that social media controls so much of my success in business.”
The cause of the outage remains unclear. Madory said Facebook appears to have deleted basic data that tells the rest of the Internet how to communicate with its properties. Such data is part of the Internet’s Domain Name System, a central component that directs its traffic. Without Facebook broadcasting its location on the public Internet, apps and web addresses simple could not locate it.
So many people are reliant on Facebook, WhatsApp or Instagram as primary modes of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.
“They don’t know how to contact the people in their lives without it,” she said. “They’re more susceptible to social engineering because they’re so desperate to communicate.” Tobac said during previous outages, some people have received emails promising to restore their social media account by clicking on a malicious link that can expose their personal data.
Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances were good that the outage is “an operational issue” caused by human error.
“What it boils down to: running a LARGE, even by Internet standards, distributed system is very hard, even for the very best,” tweeted Columbia University computer scientist Steven Bellovin.
Twitter, meanwhile, chimed in from the company’s main account on its service, posting “hello literally everyone” as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, “how much?”
Facebook, Instagram, WhatsApp partly reconnecting after nearly six-hour outage
https://arab.news/z75rt
Facebook, Instagram, WhatsApp partly reconnecting after nearly six-hour outage
- Downdetector.com cited thousands of user reports of people reporting issues with websites
Journalists arrested in Turkiye over Syria drone deaths demo
- Turkiye has up to 18,000 troops in Syria, according to a Turkish official, and has said it could launch a military operation if the Kurdish forces in northern Syria do not lay down their arms
ISTANBUL: Turkish authorities arrested nine people, including seven journalists, for taking part in banned demonstration in support of two Turkish-Kurdish journalists killed by a Turkish drone in northern Syria, media and rights groups said Sunday.
Nazim Dastan, 32, and Cihan Bilgin, 29, who worked for Kurdish media, were killed Thursday near the Tishrin dam, about 100 kilometers (60 miles) east of Aleppo, when their car exploded, the Dicle Firat Turkish journalists’ association said.
The British-based Syrian Observatory for Human Rights said the journalists were killed by a Turkish drone, as did Kurdish media in Turkiye and Syria.
The MLSA Turkish media rights group said 59 people had been detained for taking part in a protest Saturday banned by police. It said 50 people subsequently released.
“Seven journalists detained yesterday as they tried to make a statement in favor of the dead journalists Nazim Dastan and Cihan Bilgin” have been formally arrested for “terrorist propaganda,” MLSA said on the X social media platform.
Since the fall of Bashar Assad on December 8, Turkiye has supported an offensive by armed groups against Kurdish forces that control a zone in northern Syria.
Turkiye has up to 18,000 troops in Syria, according to a Turkish official, and has said it could launch a military operation if the Kurdish forces in northern Syria do not lay down their arms.
Albania bans TikTok for a year after killing of teenager
- Prime Minister Edi Rama government’s decision comes after a 14-year-old schoolboy was stabbed to death in November by a fellow pupil
TIRANA: Albania on Saturday announced a one-year ban on TikTok, the popular short video app, following the killing of a teenager last month that raised fears over the influence of social media on children.
The ban, part of a broader plan to make schools safer, will come into effect early next year, Prime Minister Edi Rama said after meeting with parents’ groups and teachers from across the country.
“For one year, we’ll be completely shutting it down for everyone. There will be no TikTok in Albania,” Rama said.
Several European countries including France, Germany and Belgium have enforced restrictions on social media use for children. In one of the world’s toughest regulations targeting Big Tech, Australia approved in November a complete social media ban for children under 16.
Rama has blamed social media, and TikTok in particular, for fueling violence among youth in and outside school.
His government’s decision comes after a 14-year-old schoolboy was stabbed to death in November by a fellow pupil. Local media had reported that the incident followed arguments between the two boys on social media. Videos had also emerged on TikTok of minors supporting the killing.
“The problem today is not our children, the problem today is us, the problem today is our society, the problem today is TikTok and all the others that are taking our children hostage,” Rama said.
TikTok said it was seeking “urgent clarity” from the Albanian government.
“We found no evidence that the perpetrator or victim had TikTok accounts, and multiple reports have in fact confirmed videos leading up to this incident were being posted on another platform, not TikTok,” a company spokesperson said.
Suspect in German Christmas market attack was ‘not quite what many rushed to assume’, veteran British journalist says
- ‘Evidence from his social media indicates he was an anti-Islam doctor who arrived in Germany in 2006 from Saudi Arabia’
DUBAI: British journalist Andrew Neil said the attacker behind Friday night’s deadly car-ramming at a busy Christmas market in Magdeburg, Germany appeared to be ‘not quite what many on social media rushed to assume.’
“Evidence from his social media indicates he was an anti-Islam doctor who arrived in Germany in 2006 from Saudi Arabia,” the veteran journalist posted on his social media account.
The suspect, who was identified by German authorities as 50-year-old Saudi psychologist Taleb Al-Abdulmohsen, who had permanent residency and had lived in Germany for almost two decades. The motive for the car-ramming remained unknown, and a police operation was under way in the town of Bernburg, south of Magdeburg, where the suspect was believed to have lived.
The Saudi doctor behind last night’s deadly Christmas market massacre in Magdeburg appears to be not quite what many on social media rushed to assume.
— Andrew Neil (@afneil) December 21, 2024
Evidence from his social media indicates he was an anti-Islam doctor who arrived in Germany in 2006 from Saudi Arabia.…
Reports have noted that Saudi Arabia had warned German authorities about the attacker, who had posted extremist views on his personal X account. Germany’s Der Spiegel said the attacker sympathized with the far-right Alternative for Germany party. The magazine did not say where it got the information.
“Various media reports suggest he helped ex-Muslims, particularly women, to flee Saudi Arabia after turning their backs on Islam,” Neil commented. Neil also noted that the suspect posted tweets in support Elon Musk, jailed far right activist Tommy Robinson and malevolent conspiracy theorist Alex Jones.
“His social media posts also indicate he thought Germany not doing enough to help Saudi female asylum seekers who had rejected Islam – and that the authorities were trying to undermine his work on their behalf,” the British journalist added.
“In his recent social-media posts published days before the attack he claimed the German government was promoting Islamisation and accused authorities of censoring and persecuting him because of his critical views of Islam. On his website, he warned prospective refugees to avoid Germany because of its government’s tolerance of radical Islam,” Neil said.
Christmas markets are a huge part of German culture as an annual holiday tradition, and the violence has prompted other German towns to cancel their weekend events as a precaution and out of solidarity with Magdeburg’s loss.
Berlin kept its markets open but has increased its police presence at them.
Syrian Al-Jazeera presenter returns to post-Assad Hama after 12 years in exile
- Fakhouri, a former presenter at the Syrian TV station, fled the country in 2012 after tight censorship
- He was interrogated by the State Security Department over revolution coverage
DUBAI: Syrian Al-Jazeera presenter Ahmad Fakhouri received an overwhelming welcome from crowds of hundreds of people as he returned to his hometown Hama after 12 years in exile.
In a video posted on his social media channels, Fakhouri is seen waving at huge crowds who gathered in the streets in a collective moment of celebration after the fall of Bashar Assad’s regime.
“Come to us, Fakhouri,” people cheered and chanted, inviting him to join the celebrations in the video which Fakhouri captioned: “The people of Hama. None but you are my family and my support.”
Fakhouri, a former presenter at the Syrian TV station, fled the country in 2012 after tight censorship was placed on the media during the days of the revolution.
During a 2013 interview with Al Jazeera, Fakhouri said he was not allowed to cover the protests, then later was asked to use derogatory terms, such as “terrorists, infiltrators, and enemies of the homeland,” to describe the demonstrators.
“I was naive enough to ask Bouthaina Shaaban (media advisor to the Syrian Presidency) during high-level meetings to allow us to conduct interviews with the opposition, thinking that Syrian television belonged to the people and not to a specific faction,” Fakhouri had told Al Jazeera at the time.
He also reported being under constant surveillance from security and intelligence officers as a presenter.
Rejecting the regime’s policies that insisted on denying the protests, Fakhouri said he refrained from presenting live news, limiting his work to the weekly news bulletin. When he first decided to leave Syria, he discovered he was banned from travelling.
Shortly afterwards, he was summoned for an interrogation at the State Security Department, facing charges of inciting sectarian divisions and cooperating with foreign entities to disrupt public security. He was also accused of receiving money from his expatriate brother “to fund armed terrorists.”
He reported being blindfolded, and hearing “sounds of torture” and insults directed at detainees across from his interrogation room.
When he was released at the request of the media minister, Fakhouri decided to head to Aleppo where he hid for several months before the Free Syrian Army facilitated his escape.
“I do not need to mention why I decided to leave the regime's grip as everyone is aware of Assad’s crimes against the Syrian people,” said Fakhouri, noting that several of his media colleagues were detained over extended periods, including some who were died under torture.
“I can confirm that most of those working in Syrian media are looking for an opportunity to escape like I did.”
Fakhouri begun his journey in the media at the state radio in 2004 before moving to become a presenter in the Syrian TV.
After he left Syria, he became known for hosting the “Trending” news bulletin at BBC Arabic until he joined Al Jazeera as a presenter and documentary maker in 2022.
Fakhouri was among many Syrian expats who returned to a nation where jubilation took over since Assad’s iron-fisted regime was toppled by a lightning 11-day rebel offensive spearheaded by the Hayat Tahrir Al-Sham group on Dec. 8.
Since the fall of Assad’s five-decade dynastic rule, harrowing accounts of torture and executions of political prisoners, activists, and regime critics in state prisons — most notably the infamous Sednaya — have emerged publicly.
Media group urges release of detained South Sudan journalist
- Emmanuel Monychol Akop, editor-in-chief of local The Dawn newspaper, has not been seen since November 28
NAIROBI: South Sudan has detained a leading journalist, an international media organization said Friday as it urged his immediate release.
News of the apparent arrest followed a warning by the United Nations which denounced arbitrary detentions, including those of opposition party members or individuals associated with them.
Emmanuel Monychol Akop, editor-in-chief of local The Dawn newspaper, has not been seen since November 28, according to the Committee to Protect Journalists (CPJ).
The international monitoring group said he had been detained by National Security Services (NSS) agents, citing his colleagues and an individual familiar with his case, who said he had been summoned to the organization’s headquarters in capital Juba.
“South Sudanese authorities must bring editor Emmanuel Monychol Akop before a court, present credible charges or release him unconditionally,” said Angela Quintal, head of CPJ’s Africa program.
She said the NSS had a “reputation for running roughshod over the rights of journalists,” adding that this detention “further tarnishes an already dismal press freedom record.”
Manager at The Dawn newspaper Moses Guot told the CPJ there were worries about Akop’s security.
“They should allow us to see him, at least to know about his health, and that would be a good start,” he said.
Akop was also detained in 2019 following a Facebook post criticizing a minister’s appearance during a diplomatic visit. He was held for a month before being released.
The arrest comes weeks after gunfire broke out at the home of a recently sacked intelligence chief, spooking many in the young country which since independence has grappled with insecurity.
In September South Sudan once again postponed the first elections in the nation’s history, pushing them back another two years.
South Sudan is one of the poorest countries on the planet despite large oil reserves and ranks 177 out of 180 countries on Transparency International’s corruption perceptions index.
