Hospitality in the spotlight at Hajj Expo 2023 in Jeddah
Hospitality in the spotlight at Hajj Expo 2023 in Jeddah/node/2231096/saudi-arabia
Hospitality in the spotlight at Hajj Expo 2023 in Jeddah
As the number of pilgrims visiting Makkah continues to increase, crowd management and hospitality are important issues that demand constant attention. (AN photo by Adnan Mahdaly)
Hospitality in the spotlight at Hajj Expo 2023 in Jeddah
Hajj, Umrah services commander says Hajj Metro to be fully operational this season
Participants focus discussion on crowd management, among other important issues
Updated 12 January 2023
Nada Hameed
JEDDAH: Crowd management and hospitality were the subjects of discussion on the third day of Hajj Expo 2023 in Jeddah.
The first panel, Transportation Services and Crowd Management: Effectiveness and Safety, shed light on the importance of the well-being of pilgrims and Umrah performers.
It also touched upon the effectiveness and quality of services provided by the various means of transportation.
Speakers included Fawaz Al-Matihi, the commander of Special Forces for Hajj and Umrah Security; Rayan Al-Harbi, the vice president of Saudi Arabia Railways; and Ghassan Iraqi, general manager at the Saudi Public Transport Co.
Al-Matihi said: “The Grand Mosque in Makkah is visited by huge crowds from around the world, and safety comes first.
“How do we achieve that? Through crowd management, to ensure that these crowds reach their destinations safely during Hajj rituals.”
This photo shows one of King Abdulaziz’s American cars, which he used during his Hajj inspection trips in 1934. (AN photo by Adnan Mahdaly)
Al-Matihi added that every zone at the Grand Mosque had a limited capacity, and that had to be taken into account by the presence of gates, escalators, entrances, and bridges.
“The existing services and arrival times for dropping pilgrims from different methods of transport will be taken into account, as failure to observe these matters may lead to risks that we do not want to take,” Al-Matihi said.
Al-Harbi said that the Hajj metro would be fully operational and up to full capacity during the season.
He added that it would include “17 express trains and an operational capacity to transport 72,000 passengers per hour. Also, there will be 35 SAR trains that connect Makkah, Madinah, and Jeddah with its two stations.”
He said: “The train carries 417 passengers, and double trips are also possible to accommodate around 800 passengers.
“Hajj metro transports 3,000 pilgrims every 90 seconds. All this is to provide an enriching Hajj experience for pilgrims from around the globe.”
Iraqi highlighted the role of SAPTCO and the Hajj and Umrah companies in providing efficient transportation services for pilgrims.
(AN photo by Adnan Mahdaly)
The Ministry of Hajj and Umrah works to provide accommodation and hospitality services for the increasing number of pilgrims and performers, and it aims to raise the capacity of holy sites to ensure the safety and comfort of visitors.
The second panel discussion, Housing and Hospitality Services: Ensuring Services’ Quality and Raising Capacity, highlighted efforts to improve pilgrims’ experiences while ensuring prices remained competitive.
Omar Mandoura, general manager at the Housing Department of the Ministry of Hajj and Umrah, said: “The ministry is working on developing systems and procedures to ensure the quality of services provided in the housing and hospitality sector.”
“The Housing Department pays great attention to pilgrims, and is keen to cooperate with the competent authorities to solve challenges and meet aspirations.”
Khalid Al-Amoudi, CEO of the Jabal Omar Development Company, told the panel that the slums of Makkah had been transformed.
He said: “The project began by adding more hotel rooms within the first work phase, and in the second phase, the company aims to build markets and more hotels to enrich the experience of pilgrims.”
The event was concluded by an announcement from Ahmad Bin Madhi, chief investment officer at Rua Al Madinah Holding Co., who spoke of the company’s hopes to provide more than 46,000 hotel rooms and many commercial and entertainment sites around the Prophet’s Mosque in Madinah, by 2030.
The company is a Public Investment Fund project that was launched in August 2022. It focuses on enriching the religious journey of pilgrims by building commercial, residential, and hospitality facilities, and bids to enhance the cultural experience for visitors.
Reseda alba, an aromatic herb found across Saudi Arabia, plays vital role in fighting desertification
Known by the common name white mignonette, it thrives in both sandy and clay soils
The plant blooms in spring, attracting bees and pollinators to enhance ecological balance
Updated 11 April 2025
Arab News
ARAR: Reseda alba, a flowering aromatic herb, is found naturally in several regions of Saudi Arabia and is a key part of local vegetation in the Northern Borders.
Known by its common names of white mignonette or white upright mignonette, the plant has small, white, fragrant flowers and is also cultivated as an ornamental. It blooms in spring, attracting bees and other pollinators, enhancing the ecological balance and supporting biodiversity.
Thriving in both sandy and clay soils, the plant is well suited to the desert climate of the Northern Borders region. It also plays a vital role in combating desertification by stabilizing the soil.
Reseda alba flowers in springtime, attracting bees and other pollinators, thereby enhancing ecological balance. (SPA)
A perennial plant that grows up to 1 meter high, reseda alba is also native to Europe, Asia and North Africa. It can be found in other parts of the world as an introduced species.
Nasser Al-Mujlad, chair of the Aman Environmental Association, said the expanding growth of reseda alba was a key element of the region’s natural botanical heritage.
The plant’s aesthetic appeal added significant value to the region’s tourism and environmental significance, he added.
Al-Mujlad pointed out that many plants previously at risk of extinction have made a comeback, thanks to the establishment of reserves and the implementation of new regulations and laws aimed at protecting the environment and conserving its natural resources.
How Saudi Arabia is protecting users’ privacy and data from harmful AI
AI technologies often collect sensitive personal data, raising concerns over consent, surveillance, and potential misuse
Saudi Arabia is leading AI regulation in the region with ethical principles and a personal data protection law
Updated 10 April 2025
Sulafa Alkhunaizi
RIYADH: As artificial intelligence seeps deeper into everyday life — from smart assistants and facial recognition to online shopping and AI-generated selfies — so too do the threats to personal data and privacy.
The dazzling capabilities of AI come at a cost many users do not fully grasp: exposure to data collection, surveillance, and potential misuse. And in a world where convenience often trumps caution, experts are urging users and organizations alike to slow down and scrutinize the digital tools they engage with.
“AI systems often depend on vast amounts of data, including sensitive personal information, which raises significant privacy issues,” Osama El-Masry, who leads data protection and privacy practice delivery for the Middle East region at the IT consulting firm Cognizant, told Arab News.
“Many users are unaware of how their data is collected, stored, and utilized, leading to fears of unauthorized access or misuse. For example, technologies like facial recognition can infringe on individual privacy without consent, posing risks of surveillance and tracking.”
This warning comes amid growing concerns about how AI software processes user data — especially in apps and platforms that seem harmless at first glance.
While regulation and ethical oversight are often viewed as a government or corporate responsibility, El-Masry stresses that users must also play an active role.
“This means reading privacy policies and being aware of what personal information is collected and how it may be used or shared,” he said.
“A critical aspect of this responsibility is limiting the sharing of personal data when using AI tools. Users should strive to provide only the minimum necessary information required to achieve their desired outcomes, avoiding unnecessary disclosure of sensitive data.”
In short, treat AI tools like you would any new technology: with a mix of curiosity and caution. The onus is on users to learn how their data is handled and to be wary of oversharing. On the flip side, organizations must prioritize privacy from the very beginning of product design.
“This involves implementing strong data protection measures, ensuring transparency and explainability in data usage, and adhering to AI and privacy regulations/principles,” El-Masry said. “Organizations should also clearly communicate their data practices to users, fostering an environment of trust.
“Ultimately, a collaborative approach, where both parties understand their roles and responsibilities regarding privacy, is essential for protecting personal information in the age of AI.
“By working together, users and organizations can create a more secure digital landscape that respects privacy rights.”
Take the current obsession with AI art filters, for instance. Millions of users upload their photos to apps that transform them into anime characters or classic oil paintings. But what happens to those original images?
“Many users may not realize that while the effect is fun, their original images are still being processed and may be retained by the app,” said El-Masry.
“This underscores the importance of being mindful about which platforms and applications are trusted with personal images and data. By taking these steps, users can harness AI’s potential while safeguarding their personal information against misuse.”
It’s a simple but powerful reminder: Just because something looks like harmless fun, doesn’t mean it’s risk-free. Every interaction with AI — no matter how trivial it seems — carries data implications.
As AI becomes more sophisticated and integrated into business, healthcare, finance, education, and government systems, the implications for misuse — whether accidental or malicious — become more severe. (Pexels illustration image)
Users are also advised to challenge the information they receive from AI platforms. While many tools promise personalization and convenience, they can just as easily perpetuate bias or inaccuracies.
“Continuous education about AI ethics and privacy implications empowers users to make informed choices about their interactions with these technologies,” said El-Masry. “Users should also advocate for ethical data practices within their communities, promoting accountability among developers and organizations.
“It’s important to recognize that AI applications vary widely, with some being non-privacy-related, such as telecom network enhancements and medical diagnostics, and others being privacy-sensitive, like marketing profiling and predictive analysis.
“Users should be particularly cautious when interacting with AI technologies in privacy-sensitive fields, as these applications often involve the handling of personal data that can impact privacy rights.”
There are ways to navigate the AI landscape safely. One approach is to seek out AI tools that prioritize user privacy through transparent practices and robust protection measures.
“By taking these steps, users can harness AI’s potential while safeguarding their personal information against misuse,” said El-Masry.
The stakes are higher than many realize. As AI becomes more sophisticated and integrated into business, healthcare, finance, education, and government systems, the implications for misuse — whether accidental or malicious — become more severe.
El-Masry lists several privacy threats tied to AI applications, including “unintended biased decisions, unethical AI use cases, data leaks, decisions ambiguity, and the use of AI with vulnerable data subjects.
“This is becoming a global concern and the driver for the issuance of the different ethical AI regulations/principles by many policymakers across different regions and countries to mitigate the above risks associated with the use of AI.
Osama El-Masry. (Supplied)
While much of the world is still struggling to keep pace with innovation, Saudi Arabia has moved to regulate and promote the ethical use of data and AI.
“The Kingdom introduced the Personal Data Protection Law, which establishes clear guidelines for data collection, processing, and sharing, ensuring that individuals’ privacy rights are protected,” said El-Masry.
“This framework aligns with international standards, signaling a commitment to responsible data management.”
The country’s National Strategy for Data and Artificial Intelligence is another critical piece of its governance efforts. It aims to build a culture of innovation without compromising ethical boundaries.
“Notably, SDAIA has issued a set of ethical AI principles that emphasize fairness, accountability, transparency, and privacy,” said El-Masry. “These principles guide the development and deployment of AI technologies, ensuring they are used responsibly and ethically.”
Despite Saudi Arabia’s leadership, data privacy in the broader Middle East remains patchy. Many countries still lack comprehensive legal frameworks to protect users’ rights.
El-Masry believes that’s an area ripe for action. “Governments should establish comprehensive AI and data privacy laws and regulations that align with international standards, providing clear guidelines for data processing.”
DID YOU KNOW?
• Saudi Arabia has introduced the Personal Data Protection Law to safeguard user privacy and regulate data use responsibly.
• The Kingdom’s National Strategy for Data and AI promotes innovation while ensuring ethical, transparent, and accountable AI practices.
• SDAIA’s ethical AI principles emphasize fairness, privacy, and governance, guiding responsible development and deployment of AI technologies.
He also advocates for coordinated public-private collaboration to raise the bar for compliance and innovation across the region.
“Organizations must prioritize compliance and even go beyond compliance and acknowledge the value of investing in implementing data responsibility practices and technologies that ensure robust privacy compliance and AI governance in conducting business, which has a direct impact on their revenues and sustainability. There are clear examples of private organizations who adopted this approach and (have) proven to be competitive and successful.
“Organizations should communicate their data practices clearly to build public trust. Additionally, mandating that organizations document AI use cases involving personal data and ensuring periodic reviews of AI algorithms can help maintain compliance with privacy regulations.
“Governments can support this by providing resources, consultation, and training to enhance organizations’ privacy and AI governance capabilities.”
While legislation and corporate responsibility are critical, El-Masry says individuals must also be empowered to take charge of their own digital lives. He calls for greater awareness and education around data privacy.
“By adopting a proactive and unified approach, both organizations and governments can create a safer digital environment that prioritizes privacy for all,” he said.
As AI becomes increasingly entangled in the infrastructure of modern life, protecting privacy is no longer a niche concern — it’s a collective responsibility. From the laws that govern AI to the choices we make about which apps to trust, the future of digital safety depends on everyone playing their part.
As El-Masry puts it: “By working together, users and organizations can create a more secure digital landscape that respects privacy rights.”
Saudi and French experts explore opportunities for cooperation in sustainable agriculture
Updated 10 April 2025
Arab News
Saudi Arabia’s National Research and Development Center for Sustainable Agriculture, also known as Estidamah, welcomed a delegation from the French National Federation of Seed Potato Growers for an official visit during which they discussed opportunities for enhanced cooperation and exchanges of expertise.
The visitors learned about the center’s activities, including its research and technical programs and prominent projects that support the development of sustainable agricultural solutions in the Kingdom.
The center said the visit reflected its commitment to building strategic partnerships with leading international organizations, and the sharing of experience that can contribute to the development of the agricultural sector and improved food security.
The French federation, which specializes in support and development of potato seed production, oversees a number of research and technical institutions.
The festival features a variety of additional activities, including illuminated hot air balloon shows, tethered-flight and free-flight balloon rides over AlUla’s iconic landmarks, and musical concerts blending culture, exploration and entertainment
Updated 10 April 2025
Arab News
RIYADH: AlUla Moments has announced the return of the “AlUla Skies Festival 2025” from April 18 to 27, featuring a variety of new experiences.
The festival highlights the area’s clear, light-pollution-free skies and AlUla’s deep, ancient connection to astronomy, as it is home to Gharameel and AlUla’s Beacon, the first designated Dark Sky locations in the Middle East, recognized by the International Dark-Sky Association, solidifying AlUla’s status as a global hub for astro-tourism.
The festival offers visitors a rare opportunity to stargaze in a pristine natural environment, showcasing IDA-certified locations such as Gharameel and AlUla’s Beacon.
These spots are among the first official Dark Sky Sites in the region, reinforcing AlUla’s role as a leading destination for stargazing tourism.
Visitors can head to the Gharameel Reserve to view the Milky Way in one of the clearest skies in the region. The experience also includes night walks, camping sessions and grilled dinners around campfires.
The festival features a variety of additional activities, including illuminated hot air balloon shows, tethered-flight and free-flight balloon rides over AlUla’s iconic landmarks, and musical concerts blending culture, exploration and entertainment.
For more information about the AlUla Skies Festival, visitors can check the official website: https://www.experiencealula.com/en.
The meeting took place as part of the bilateral engagements on the sidelines of the sixth meeting of the International Heads of Food Agencies Forum, held in Chile from April 9-11
Updated 10 April 2025
Arab News
RIYADH: The chief executive officer of the Saudi Food and Drug Authority, Dr. Hisham S. Aljadhey, on Thursday met in Santiago with President of the German Federal Institute for Risk Assessment Dr. Andreas Hensel.
The meeting took place as part of the bilateral engagements on the sidelines of the sixth meeting of the International Heads of Food Agencies Forum, held in Chile from April 9-11.
According to a press release from the SFDA, both sides underscored the crucial role of regulatory authorities in forging robust partnerships with the private sector.
This collaboration is vital for developing and improving product quality, driving progress, and enhancing operational efficiency within a unified system that prioritizes product safety.
Discussions also centered on the importance of establishing an integrated regulatory system underpinned by reliable reference data, accurate quality testing, and transparent regulatory frameworks.
This foundation will foster greater confidence in regulatory information, improve the capacity for proactive risk assessment and response, and ultimately enhance product reliability and food safety.
Officials from the SFDA delegation also conducted a series of bilateral meetings with several counterpart regulatory bodies, including the UK Food Standards Agency, the Chilean Food Safety and Quality Agency, the New Zealand Food Safety branch of the Ministry of Primary Industries, and the Portuguese Economic and Food Safety Authority.
These meetings were geared toward fostering cooperation frameworks and enhancing integrated work with international organizations to serve food quality and safety objectives.