How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Equipped with Minerva AI technology, FACEIT ensures that gamers are protected from cheats. (Screen grab from FACEIT website)
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Updated 02 August 2024
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How an AI moderator aims to eliminate toxicity and cheating in online multiplayer gaming

  • Minerva is a specialized AI technology that moderates text, audio and behavioral data to detect toxicity on FACEIT’s gaming platform
  • Players caught harassing, cheating, or undermining account integrity can be temporarily banned or face a multi-year suspension

RIYADH: As the world’s leading online platform for competitive gaming, FACEIT is leveraging the power of artificial intelligence to ensure a safe environment for its global — and growing — 25 million user community.

The FACEIT platform uses Minerva, a specialized AI technology that can understand in-game actions and other non-text chat behaviors, identifying trends that suggest poor sportsmanship beyond explicit statements.

Minerva has documented more than 4 billion messages on the esports platform and has implemented more than 5 million corrective actions to improve player interactions and police bad behaviors.

FACEIT is the digital platform offering of ESL FACEIT Group, a gaming and esports company procured for $1.5 billion in 2022 by Saudi Arabia’s Savvy Games Group, which is 100 percent owned by the country’s Public Investment Fund.

The industry as a whole is already immensely profitable. In 2023, the global online gaming market generated approximately $26.14 billion in revenue, which translates to 9.8 percent growth compared to the previous year, according to Statista.

Saudi Arabia is considered a key market. A report by the US-Saudi Business Council found that more than 68 percent of young Saudi Arabia citizens and 58 percent of the population as a whole self-identify as gamers

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According to Maria Laura “Lulu” Scuri, vice president of labs and community integrity at ESL FACEIT Group, more than 80 percent of gamers have reported experiencing harassment in a multiplayer game, while 28 percent stopped playing their favorite games because of toxic behaviors.

“Toxicity and harassment take many shapes and forms, ranging from in-game actions (griefing and sabotaging teammates) to verbal and text abuse (mic spam, insults and cursing) to targeted attacks based on a player’s identity (sexism, racism and more),” Scuri told Arab News.

“Negative in-game interactions make it more difficult for individuals to enjoy their play time, forge meaningful relationships with others, and connect with a community that, overall, tends to provide a positive experience.”




Maria Laura “Lulu” Scuri.

Scuri says AI tools like Minerva help human moderators make quicker and better decisions to fight toxicity at a scale that would not otherwise be possible.

“These systems don’t only protect users but encourage positive play, be it by acknowledging players’ impact on improving their community and the FACEIT platform.”

Scuri says the system is “almost human” in its judgment and performance “thanks to the wealth of data Minerva has analyzed.”




To ensure a safe environment, Minerva provides anti-cheat and chat moderation. (Screen grab from FACEIT platform)

“The AI has a human-like understanding of interpersonal interactions. For example, not every curse word or piece of slang is malicious,” she said.

“Instead, Minerva looks for patterns in behavior and the full context of text and voice messages to determine if behavior is worthy of a flag. As a whole, this work allows FACEIT to not only efficiently identify bad behavior, but do so at a scale that meaningfully shapes how players experience their favorite games.”

Popular multiplayer first-person shooter game “Counter-Strike 2” was released on the FACEIT platform in September last year, allowing players to join communities. In addition, they can join or host matches on private servers, participate in community tournaments, or qualify for the FACEIT Pro League.

DID YOUKNOW?

• FACEIT is an esports platform founded in 2012 that administers leagues for games including ‘Counter-Strike 2,’ ‘League of Legends,’ ‘Rocket League,’ and ‘Rainbow Six Siege.’

• In 2022, FACEIT and esports company ESL were acquired by Savvy Games Group, a holding company owned by Saudi Arabia’s Public Investment Fund, for a combined $1.5 billion.

• FACEIT’s Minerva engine is a specialized AI technology that analyzes and moderates text, audio and the behavioral data of players to detect toxicity and other abuses.

To ensure a safe environment, Minerva provides anti-cheat and chat moderation.

“Each game title and community is different, and moderation needs to reflect that,” said Scuri. “Whether it be adjusting to the ways players communicate with each other — text, voice and more — or the in-game actions that correlate with bad behavior, context is key.

“Instead of just punishing bad behavior, FACEIT is taking steps to reward positive play, encouraging the players who make a strong, positive impact in-game to continue to set an example for their community.”




(Screen grab from FACEIT platform)

There are, however, several punishments that Minerva can dish out if users act out.

Players who violate FACEIT’s code of conduct may be temporarily banned, face multi-year suspension from participating in games or accessing their accounts, or receive a warning. Meanwhile, “cooldowns” are time-based restrictions placed on accounts for smaller infractions.

Ban lengths vary based on the severity of the offense and the number of times a user has repeated the behavior. These offenses fall into three main categories: toxicity, subversion of account integrity, and cheating.

INNUMBERS

$26.14 billion Global online gaming revenue in 2023. Source: Statista

$32.56 billion Projected global online gaming revenue in 2027.

1.13 billion Number of online gamers worldwide.

Toxicity includes acts of harassment, encouraging self-harm, spamming, posting offensive content, griefing, ghosting, blocking, team flashing or intentional team damage, abuse of the platform’s reporting system, and abuse of its live admins.

Violations of account integrity can include account sharing, ban evasion, boosting or ladder abuse, multi-accounting, and smurfing or intentional de-ranking.

If a player is caught cheating, they can be banned for two years. Any user caught evading a cheating ban on a new account will have it permanently banned and deleted. The cheating ban of the original account will also be extended for another two years.

It is hoped that the automatic detection of such violations by Minerva will make competitive gaming much fairer, match players more effectively, and ensure the online environment is both safe and enjoyable.
 

 


13 Ethiopians arrested for illegal entry, drug smuggling in southern Saudi borders

Updated 09 September 2024
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13 Ethiopians arrested for illegal entry, drug smuggling in southern Saudi borders

  • Drug haul include 917 kg of qat, 39.5 kg of hashish, and other banned drugs
  • In addition to the 13 Ethiopians, 2 Yemenis and a Saudi citizen were also arrested for peddling drugs

RIYADH: Saudi security forces guarding the Kingdom's southern borders have arrested 13 Ethiopians for illegal entry and attempting to smuggle a total of 917 kilograms of qat and other narcotic substances, the Saudi Press Agency said in a series of reports on Sunday.

Two Yemenis and a Saudi citizen were also arrested in separate operations for peddling drugs, SPA said.

Seven of the Ethiopian suspects were caught by the Saudi Border Guard in Al-Ardah, Jazan region, while trying to sneak into the Kingdom 320 kilograms of the narcotic qat plant, SPA said in one of eight reports.

Another report said Border Guard land patrols in Al-Dayer, Jazan, arrested four Ethiopians for illegal entry and found in their possession 39.5 kilograms of hashish and 19,960 tablets of amphetamine.

In Fifa governorate, also in Jazan, security patrols arrested two Ethiopians for illegal entry and found in their possession 59,998 tablets of restricted drugs.

A sample of the narcotic qat plant, a key export of drug traffickers from Yemen. (SPA/File) 

Border Guard patrols reported separately seizing 432 kilograms of qat in Al-Rabou`ah, Asir region; 165 kilograms of qat in Al-Dayer, Jazan; and an undetermined amount of qat in Al-Farsha governorate of Asir.

Still in Asir, security patrols of the General Directorate of Mujahideen arrested a Saudi citizen for peddling hashish and methamphetamine (shabu), SPA said. 
 
And in Jeddah, agents of the General Directorate of Mujahideen arrested two Yemeni nationals for peddling hashish and amphetamine.

Amid the persistent drug menace, security authorities called on the public to report information they have about any activities related to drug smuggling or promotion by calling the numbers (911) in the regions of Makkah Al-Mukarramah, Riyadh and the Eastern Province, and (999) in the rest of the regions of the Kingdom.

To report to the General Directorate of Narcotics Control, one may dial number 995 or send an email to [email protected]
 


Saudi leaders congratulate Algerian president on re-election

Updated 09 September 2024
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Saudi leaders congratulate Algerian president on re-election

RIYADH: Saudi Arabia’s King Salman and Crown Prince Mohammed bin Salman sent a cable of congratulations to Algeria’s President Abdelmadjid Tebboune on Sunday on his re-election, the Saudi Press Agency reported.

The King and Crown Prince wished the Algerian people further progress and prosperity.

Tebboune won a second term as president with almost 95 percent of the vote, the country’s electoral authority ANIE said.

More than 5.3 million people voted for him, accounting for “94.65 percent of the vote,” ANIE head Mohamed Charfi told reporters.

ANIE said it only counted the number of voters who cast a ballot for one of the candidates, excluding blank votes.


Saudi FM receives International Organization for Migration chief in Riyadh

Saudi Foreign Minister Prince Faisal bin Farhan receives the Director-General of the IOM Amy Pope in Riyadh on Sunday. (SPA)
Updated 08 September 2024
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Saudi FM receives International Organization for Migration chief in Riyadh

  • During the reception, Prince Faisal and Amy Pope reviewed cooperation relations between the Kingdom and the IOM and ways to support and enhance them

RIYADH: Saudi Foreign Minister Prince Faisal bin Farhan received the Director-General of the International Organization for Migration in Riyadh on Sunday.

During the reception, Prince Faisal and Amy Pope reviewed cooperation relations between the Kingdom and the IOM and ways to support and enhance them.

The two officials also discussed regional and international developments of common interest.


Discover Jeddah brings the city’s soul to life

Updated 08 September 2024
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Discover Jeddah brings the city’s soul to life

  • Ali Almenaie’s tourism project resulted from the desire to tell the story of the ‘Bride of the Red Sea’

JEDDAH: Jeddah has long been the gateway to the Kingdom, playing a pivotal role in the nation’s economy through its historic ties to commerce and its unique position as a hub for religious tourism, primarily Umrah and Hajj.

With the launch of Vision 2030, the city was destined to be at the forefront of the National Transformation Program, which elevates the tourism sector and establishes an ecosystem capable of welcoming 100 million tourists annually.

Al-Balad, with its captivating historic charm and significant heritage, remains the most popular destination for local and international visitors. (Supplied/ Instagram/discoverjeddah)

In a stroke of serendipity, Discover Jeddah was founded in 2017 — the same year the program’s execution began. Today, the tourism startup is not just encouraging local and international tourists to visit Saudi Arabia, but to discover Jeddah, the Kingdom’s vibrant coastal hub.

The concept is pretty simple: it is all about telling the story of the “Bride of the Red Sea,” said Ali Almenaie, the CEO of the project with roots in Jeddah, where he was born and raised.

Ali Almenaie, Discover Jeddah founder

He told Arab News: “With too much information out there, I felt that there was a need to show Jeddah through the eyes of those who love it, so that those who have not visited Jeddah or those who have but did not experience the heart and soul of the city, fall in love with it.”

As demand for authentic experiences grew, Almenaie pursued certification from the Ministry of Tourism to become a registered tour guide.

Al-Balad, with its captivating historic charm and significant heritage, remains the most popular destination for local and international visitors. (Supplied/ Instagram/discoverjeddah)

In 2023, he launched Discover Al-Balad, a tour service offering an immersive experience of one of Saudi Arabia’s World Heritage Sites.

On Instagram, Almenaie has curated a visual love letter to Jeddah and Al-Balad, capturing people’s interest, sparking their curiosity and encouraging more people to visit.

I felt that there was a need to show Jeddah through the eyes of those who love it, so that those who have not visited Jeddah or those who have but did not experience the heart and soul of the city, fall in love with it.

Ali Almenaie, Discover Jeddah founder

“From a young age I found myself drawn to the art of curation, capturing and collecting images that resonated with the things I cherished most in life,” Almenaie explained.

“I was captivated by the power of visuals to tell a story. This love for storytelling naturally extended to Jeddah, the city of my heart. I began to gather images that could capture its essence, hoping to piece together a narrative that was both personal and profound.”

A brief tour of Al-Balad takes about 1.5 hours, while a more in-depth exploration, including its hidden gems, can last three to four hours. (Supplied/ Instagram/discoverjeddah)

Almenaie added that he felt there was “a glaring absence, a silence where there should have been a vibrant, visual tale of Jeddah.”

He said: “The city’s story was out there, waiting to be told, but it was missing the richness that only images could convey. I realized that what was lacking was a visual narrative — one that could bring to life the soul of Jeddah, beyond words, in a way that was immediate and impactful.”

Kholoud Abdulwassie, tour guide.

In addition to guided tours, Discover Jeddah offers advertising services that include storytelling about significant locations in Jeddah.

It also offers multilingual tours to ensure that everyone can easily appreciate the city’s significance and its heritage sites. It also suggests optimal times for tours, so visitors can make the most of their experience, capturing beautiful moments to cherish and share.

Domestic tourists have mostly been Saudis, and British, German, Russian, and Egyptian residents. (Supplied/ Instagram/discoverjeddah)

One tourist from Ghana provided feedback, which said: “This tour doesn’t just show you the structures and tell you the facts, it takes you back in time to sense, see, and feel the old city. The tour is very family-friendly and tailored to the interests of the audience.”

Almenaie said: “We are planning to add more tour guides who can communicate in Japanese, Chinese, Urdu, Hindi, and Malayalam.”

There are only five tour guides, including Almenaie, at present. The reason for the small number is to ensure that quality does not get compromised while giving tours.

And while the focus is on Jeddah, the company occasionally runs tours in Madinah, Makkah and Riyadh in Arabic, English, German, Italian, French, and Spanish.

To Almenaie, running a tourism operation means avoiding “a purely transactional approach to business.”

He added: “This helps us identify people who have a genuine interest in discovering the city, allowing us to focus our efforts on them and save time by not pursuing those who may not fully appreciate what we offer.”

The most common nationalities using the services of Discover Jeddah are Americans, Brazilians, Europeans, Indians, and Ghanaians. Domestic tourists have mostly been Saudis, and British, German, Russian, and Egyptian residents.

One of the veteran tour guides is Kholoud Abdulwassie, who used to live in Germany. She graduated with a bachelor’s degree in zoology from King Abdulaziz University, which gave her valuable insights into the fauna of Saudi Arabia.

She has been with Discover Jeddah for two years now, and told Arab News: “My love for my city, especially the historic Al-Balad, where my family’s roots are and our houses still stand, drew me to this role. After learning about Discover Jeddah, I was eager to join a team that felt like the perfect match.”

Abdulwassie believes that each day brings something new, and added: “On tour days we welcome guests and lead them through the wonders of Jeddah. On days without tours, we focus on brainstorming and creating fresh experiences to offer.”

Al-Balad, with its captivating historic charm, remains the most popular destination. Other must-see highlights in Jeddah include the bustling fish market, the luxurious Jeddah Yacht Club, the serene Al-Rahma Mosque, popularly known as the “Floating Mosque,” and the picturesque Al-Hamra Corniche, home to the stunning King Fahd’s Fountain.

A brief tour of Al-Balad takes about 1.5 hours, while a more in-depth exploration, including its hidden gems, can last three to four hours. Full-day tours, which cover multiple locations, typically extend to around eight hours. These experiences often include tasting traditional Saudi food and learning about the daily life of a typical Saudi family.

Abdulwassie said that to engage with tourists from different cultural backgrounds was crucial.

She added: “It allows me to tailor each experience to the unique interests of our guests.

“As Jeddah natives, we’re accustomed to interacting with people from all over the world, especially during Hajj. My personal experiences, having visited around 25 countries and lived in Germany and Egypt, provide me with a broad cultural perspective that I bring to every tour.”

Among the most challenging situations Abdulwassie encounters is dealing with Jeddah’s humidity and blistering summer heat.

She said: “Summer weather can be challenging, so we design special routes with frequent air-conditioned stops to keep our guests cool and hydrated.”

She added: “I once had the privilege of guiding a UK traveler who was visiting Saudi Arabia as her 198th country. It was an honor to show her around, and she later invited me to her home in London. Together, we enjoyed marking Saudi Arabia on her travel map.”

 


Saudi Arabia’s Hilwah Al-Jouf: A timeless bond between people and dates across generations

Updated 08 September 2024
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Saudi Arabia’s Hilwah Al-Jouf: A timeless bond between people and dates across generations

  • With nearly one million palm trees, Al-Jouf region produces more than 43,000 tonnes of dates each year, including the popular Hilwah Al-Jouf

RIYADH: Generations of Al-Jouf natives have been associated with palm trees, underlining the deep connection between them and their homeland.

Palm trees provided essential sustenance to community members in the past, but also served purposes beyond food. Palm trunks, fronds and branches provided the basis for building shelters, the skill and knowledge passed down from generation to generation.

Hilwah Al-Jouf symbolizes the identity of the region, embodying traditional values, and serves more than just as food. (SPA)

Young people today maintain their connection to palm cultivation, learning from their fathers and grandfathers, and celebrating the region’s rich agricultural heritage.

Hilwah Al-Jouf cultivation, in particular, is a source of pride for date farmers and an important element of the region’s economy. The Hilwah Al-Jouf date is known not only for its flavor, but also for its cultural significance in the Al-Jouf region.

Hilwah Al-Jouf cultivation, in particular, is a source of pride for date farmers and an important element of the region’s economy. (SPA)

When English traveler Lady Anne Blunt visited the region in 1879, she noted that these dates were of exceptional sweetness and quality.

Hilwah Al-Jouf is in great demand in local markets, particularly during the harvest season, which begins in September. With nearly one million palm trees, Al-Jouf region produces more than 43,000 tonnes of dates each year, including the popular Hilwah Al-Jouf.

Hilwah Al-Jouf symbolizes the identity of the region, embodying traditional values, and serves more than just as food. (SPA)

Dates support the local economy by providing the produce sold at regional festivals and holding contests honoring the best dates every year.

Farmers using a careful harvesting and production process, transform the dates from their initial red appearance, known as basr, into fully ripened varieties. The dates are carefully stored and pressed, ready to be enjoyed during the winter months, when they are known as Al-Majrash, a local delicacy characterized by its sugary texture and molasses-like.

Hilwah Al-Jouf represents more than a simple food item, it is the center of the Al-Jouf region’s culture and economy, embodying traditional values that are central to the community’s identity.